Assisted in renewing over 85% of existing corporate partnerships despite the COVID plagued hockey season Designed diverse and innovative ticket packages resulting in a 9% increase in season ticket salesDrafted bi-weekly reports detailing potential partnership opportunities within the DFW area and reported findings directly to Chief Financial Officer

Conducted market research and analyzed trends within the industry. Collaborated with the design team to create a 30th-anniversary company logo and develop a mediamarketing campaign strategy. Assisted in the creation of promotional content such as radio, television, and event advertisements

Increased customer satisfaction by solving payment disputes, insurance errors, and general customer complaints responding to 40-60 phone calls and emails daily. Analyzed customer reviews on pages such as Yelp, BBB, and the company website to help identify recurring issues and how to better serve customers. Organized company customer database and excel spreadsheets weekly ensuring it was error-free and im- proving communication within our department

Worked with PGA professionals to resolves issues with members, improve club and facility operations,and provide exceptional customer service. Managed bag room serving up to 400 members daily maintaining organization and efficiency. Developed professional relationships while looping five to seven times per week