Jack Ballard Email & Phone Number

Tivat, Me

Bogotá, Bogota, Co

Tutoring people from all over the world to help them improve their English language skills

Hands on experience in Social Studies classes through observations, lesson planning, teaching and grading with a mentor teacher. Subbing for classes and tutoring students who need extra assistance with their coursework.

Qingdao, Shandong, China

Provided expert real-world teaching assistance for IB/DP Business Management course leading to top student achievement.

Qingdao, Shandong, China

Providing support to primary school students learning English as an additional language to ensure their success in school and life. Assisting in the planning and coordination of school community events. Coordinator for the day to day needs of students, staff, and teachers.

Ann Arbor, Michigan, United States

Managed and developed a team of 20-25 in office and remote call center representatives to effectively deliver an excellent customer experience. Set the direction and resolved issues for individuals, the team, and the department using SMART goals, Objectives and Key Results/KPIs, and Root Cause Analysis. Participated in the hiring of technical support team members; conducted 100+ live virtual interviews.

Ann Arbor, Michigan

Work with professional tax and accounting preparers to resolve their questions/issues using tax and accounting software for both first contact and escalated calls. Supervise new employees to inform them of the company's processes and culture, as well as coach them in aspects of their position. Work with representatives as a trainer, mentor and product knowledge resource to develop their customer service and troubleshooting skills. Facilitate communication between support, development, customer service and sales.

Ann Arbor, Mi

Provided technical support for software designed for tax and accounting professionals. Used troubleshooting and customer service skills to assist clients in use of the programs. Mentored new representatives by acting as a call facilitator, evaluating them to provide feedback on performance and ran weekly Q&A sessions. Took responsibility of escalated calls. Presented welcome tutorials and training to new clients via web sessions. Recruited new employees by acting as a job shadow and attending college career fairs. Tested software enhancements using analytic and creative skills to address issues and ensure ease of use.

Ann Arbor, Mi

Provided technical support for software designed for tax and accounting professionals. Used troubleshooting and customer service skills to assist clients in use of the programs. Presented welcome tutorials to new clients via web sessions. Recruited new employees by acting as a job shadow and attending college career fairs. Tested software enhancements using analytic and creative skills to address issues and ensure ease of use.

Provided technology support for classrooms and computer labs on campus.

Master Of Science - Ms, Teaching And Learning

Master Of Business Administration - Mba, Management

Specialization in Management; Coursework included organizational behavior, team building, innovation, leadership theory, data analysis, HR.

Bachelor Of Science (B.S.), Media And Communication Technology

Concentration in Media Management and Research Cognate in Physical Sciences Technology and Culture: Communication and Games Study Abroad.