Jack Clarke Email and Phone Number

Technical Project Manager responsible for providing practical technology solutions alongside services and account teams for multiple, MSP, SOW and RPO programs across EMEA.

Project and Operations Consultant responsible for delivering incremental growth across the InterQuest Group.> Leading the delivery of Projects including implementations of new RPO/MSP customer wins, contractual, legislation and value add changes to existing contracts and services.> Supporting Account Leads in extending customer's procured services beyond the existing business portfolio through the introduction of improved processes, value added services and ensuring that each customer's expectations are exceeded. > Responsible for the maintenance and implementation of Vendor Management Systems (Netive) and Applicant Tracking System (Talentlink) > Configure prototypes of system change requests for colleagues to assess before deploying into Production/Live environments> Acting as subject matter expert, I am responsible for attending Webinars, reviewing ATS & VMS release notes for new functionalities, exploring new ground, services and technologies> Train and educate users internally on VMS/ATS systems> Maintain updated training documentation and operation manuals for account teams> Responsible for ensuring all process workflows are mapped correctly (using VISIO), documented, reviewed and updated on a regular basis.> Support with the creation of adhoc reports including weekly forecasting for Senior Leadership Team> Competent user of MS Applications (including Excel; V-lookups, Formulas, IF statements and Pivot Tables)

Application Support Analyst for Guidant Global, acting as first point of contact for all technology queries and issues. > Responsible for assessing and triaging incoming queries, problem solving, providing resolutions or escalating to internal or external 3rd party supplier(s). > Monitoring ticketing tool (Zendesk) to ensure all new incidents are responded to, triaged and actioned according to business SLAs> Maintaining knowledge tool library within ticketing tool> Training & Educating operational teams on how to perform workflows in order to reduce future queries.> Excellent communication skills with ability to explain complex technical issues to non-technical users.> Assisting Service Level Managers & Directors with problem management, providing service improvement initiatives.> In-house systems development testing (Evolution Kanban) > Creating "how to" guides on end-to-end use of Vendor Management Systems (VMS) (Beeline, Fieldglass, Evolution, IQN)> Competent user of MS Applications (Excel, Word, Office, One Note, Teams)

Recruitment Business Partner with the Hyde Group Housing Association managing the successful recruitment process across the Housing, Tenancy, Property & Community Support Services.> Managing recruitment lifecycles across the Housing & Tenancy, Property & Facility Services, Development & Planning, Mechanical & Electrical and Community Support Services.> Managing inbound calls from hiring managers, supporting the Hyde Group with all job requirements within the Housing Association.> Discussing full briefing of job requirement(s), ensuring a smooth recruitment lifecycle is maintained, raising any concerns with the hiring process prior to agreed SLA deadlines.> Managing a variety of successful talent attraction methods whilst taking into consideration the financial budgets.> Identifying any issues regarding job requirements, market trends, team builds, interview processes and providing consultation to the Hyde Group whilst taking into consideration the needs of all stakeholders.> Pro-actively built rapport between candidates, hiring manager and suppliers, to ensure a quick turn around on job vacancies. > Negotiating with candidates, management and suppliers to provide cost effective solutions the Hyde Group Housing Associations recruitment requirements. > Resolving any queries regarding payroll, timesheets and invoicing.

Account coordinator responsible for managing the successful recruitment cycle from job vacancy to on boarding for Interserve construction company. > Managing the recruitment cycle from vacancy to on boarding process.> Managing inbound calls from hiring managers, supporting the with job requirements for specific construction sites across the UK.> Taking details of job requirements, issuing the live job requirements to the company PSL, liaising with suppliers to provide full information on job requirements.> Ensuring the company's employees are fully compliant to operate on the live construction sites.> Resolving any queries regarding payroll, timesheets and invoices. > Pro-actively built rapport between clients and suppliers, to ensure a quick turn around on job vacancies. > Continuously building knowledge of the specific requirements of each UK site, whilst liaising with suppliers who have successful experience supplying construction workers within the local area.> Identifying any issues regarding job requirements, consulting clients whilst taking into consideration the needs of all stakeholders.> Negotiating with suppliers to provide cost effective solutions the Interserve's requirements.

On-boarding administrator responsible for providing pre-employment screening and compliance checks for candidates joining the British Airways.

REED Engineering expanded its network to provide local coverage to manufacturing clients within set geographical locations throughout the South East of England. Operating from the company's offices in St. Albans, I work alongside skilled engineers and manufacturing professionals to give them new and challenging opportunities within the industry. The Engineers I work with can have a variety of backgrounds from mechanical to electrical and electronic and can be at different stages of their careers, so time is taken to look at each individuals experience, skills and needs in order to maximize the success of each candidate and employer alike.