Jack Roper Email & Phone Number

Avanade is the leading provider of innovative digital and cloud services, business solutions, and design-led experiences delivered through the Microsoft ecosystem. Avanade is a Global Microsoft Alliance Partner of the Year and an Azure Expert MSP. - Working on some of the largest and leading-edge projects, leading customers cloud transformation and operations initiatives.- Working as a client team lead, owning the technical architecture and direction for a client.- Utilising my Site Reliability Engineering, DevOps, and Azure skills to contribute towards a great outcome for the client. - Managing, nurturing, and developing the team.- Designing and maintaining observability metrics for applications and infrastructure.- Creating systems, tools & processes that will enhance Clients' support and operations. - Deploying solutions across the Azure platform for major enterprise projects.

Manchester, England, United Kingdom

Kalibrate provides software that utilises AI and ML to companies in the world of fuel and convenience retail. Working with Microsoft Azure and DevOps technologies, my responsibilities included:- Providing technical leadership- Overseeing and delivering new technologies and capabilities in Azure- Contributing to and influencing the overall technology strategy- Driving 'DevOps' practices and mindset- Supporting cloud and operations engineers- Ensuring the delivery of projects and welfare of hosted services in Azure- Technical escalation point for the Operations team

Sheffield, United Kingdom

Working in the Cloud Solutions team, and closely with the Operations team, my responsibilities included:- Subject Matter Expert (SME) and Technical point of contact for key technologies (Microsoft Azure).- Achieved the Microsoft certification 'Azure Solutions Architect: Expert', amongst many others.- Technical ownership in designing and delivering large and complex projects.- Driving the adoption of DevOps practices and use of Terraform within BT Enterprise division.- Working closely with enterprise clients, understanding business needs and pain points, with subsequent provision of well documented end to end solutions.- Producing relevant internal/external technical documentation.- Consulting in shaping standards and working practices.

Sheffield, United Kingdom

Solarvista are a leading supplier of field service management software and solutions.After less than a year at Solarvista I was made Operations & Support team leader, responsible for SaaS platform continuity, uptime, resilience and security. I was also responsible for the I.T. budget and all in house infrastructure and I.T. operations. Working daily with Microsoft Azure cloud platform, I made key technical and business decisions. I also achieved the 'MCSE: Cloud Platform and Infrastructure' certification.- Design, management and implementation of cloud platforms in Microsoft Azure.- Cloud and On-premise Security with Palo Alto / Sophos firewalls, vulnerability management, WAF, AIP, Alienware IDS. etc.- Infrastructure and Networking management.- Monitoring, Automation and configuration management, Ansible, SCOM, OMS.- DevOps infrastructure management with VSTS, TFS, Kubernetes, Docker- Achieving Compliance with GDPR, ISO 27001, Cyber essentials, ISO 9001.- Implementing business processes and new helpdesk systems.- Keeping up-to-date with industry trends to stay on the bleeding edge, visiting Infosec, Microsoft tech summits, IP Expo, Microsoft Future decoded etc.

Sheffield, United Kingdom

Spear and Jackson Group has three principal divisions engaged in a range of business operations: Tools, Precision measurement & Magnetic technologies.As the lead technical support person for the I.T. team, I worked on an Infrastructure upgrade program to improve networking, security, management and communications over multiple sites.- Active directory design, implementation, roll-out and maintenance over 5 sites.- Exchange 2016 migration planning.- Server upgrade program including file server restructuring.- Networking upgrade program using HP Switches and Cisco Meraki Wireless. Nagios and Cacti network monitoring systems. - WAN upgrade project using Palo Alto firewall.

Chesterfield

National provider of in-store audio and video entertainment and international provider of bespoke music services to four and five star hotel chains.Traveled both overseas and domestically in a client facing role to assist with technical issues and network troubleshooting on client networks. Supported the in-house server and network infrastructure on a day-to-day basis, with an emphasis on security and high availability.Notable projects I worked on:- Virtualisation environment setup to host servers using Hyper-V and VMWare ESXi.- Active Directory upgrade and roll-out.- Microsoft Exchange transition.- Networking and setup of a co-location DR site.- Network Security Penetration Testing.- Network Design.- Cisco ASA and Watchguard firewall setups and maintenance.- Network Monitoring with Nagios / Cacti- Remote desktop services implementation.Developed Linux skills to a good standard through day to day administration of systems.- Client networks include clients such as Hyatt, Radisson, Tenpin, Diamond Resorts, Ritz-Carlton, Renaissance, Marriott, W, Park Inn, Sheraton, St. Regis, Jumeriah, Focus, Superdrug, Next, O'Neills, Bench, Waterstones, White Stuff, Poundland, Pizza Express, La Tasca, Dune, JJB, and many more.

Sheffield, United Kingdom

Administered the company network, telecommunications and user equipment. Developed a company Intranet, and responsibility for backups, network & server maintenance, systems troubleshooting, desktop maintenance, and purchasing company I.T. equipment.

East Midlands

Placement year during my degree course