I have always asked myself, “What do customers want; what drives them to act?” At Gonzo Promo we encourage our clients to consider this as well. Today we all face a rapidly changing customer landscape. This is especially true in "digital" space where there are so many choices and influencers. At the same time, we are all anchored with the 'things" of our life. Gonzo Promo offers the tangible "things" that remind us of a brand with a high level of personal and timely service.My recent experience at True Voice exposed me to the possibilities of how data / technology can discern the customer needs and deliver a greater experience. Before True Voice I worked the "Impact" space in Baltimore seeking to address the housing / community support needs for challenged urban neighborhoods. For over two decades, I was the Head of Real Assets at Franklin Templeton (previously Fiduciary Trust Co Intl), serving as a member of the company’s Global Investment Committee. During my time at Franklin Templeton, I successfully disrupted the real estate world by creating and launching the first global real estate securities strategy. As well, I successfully launched and led one of the first global multi-manager private equity property strategies.I remain innovative and hyper client oriented and am thrilled provide my experience to our clients at Gonzo Promo.