Jack Wight Email & Phone Number

Greater Seattle Area

In agile environment, wrote and edited documentation suite for multiple healthcare guideline web services, APIs, and online help. Guides included Developer, Implementation, Admin, User and Release Notes for client developers, trainers, patients, providers and payers. Accomplishments: • Brought professional discipline to team in upgrading procedural documentation to meet industry standards. • Member of Platform team responsible for new login experience for hospital networks and individual clients. As sole writer, reported directly to Senior Program Owner. • Edited endpoint APIs in Swagger, working with a team of 15 developers. • Responsible for new filenaming convention standards, shared topic sourcing, and style guide instruction to streamline extensive documentation repository in MadCap Flare.

Redmond, Wa

Created documentation suite and information architecture for Dynamics 365 Fraud Protection. Wrote content for external and internal audiences consisting of merchants, bankers, and payment providers. Accomplishments:• Consolidated feature-based scenarios from 10 Program Managers for 20 articles in docs.microsoft.com• Wrote event APIs in Swagger, working with a team of 25 developers• Edited over 1500 UX strings for product, knowledge platform, and portal• Fleshed out an array of feature specifications

Greater San Diego Area

As part of ITSM software development consultancy team supporting Intuit, Inc. Microsoft Active Directory remediation and stabilization project (financial services vertical), I was responsible for:- Developing, writing, editing, updating, and reviewing:Enterprise-scale runbooks, server build, process-related, as-is, and test plan/results documentation in production and test lab environments, including visios, powerpoints, workflows, spreadsheets, and related collateral deliverables.- Driving peer reviews to set concurrence on each document deliverable.- Providing recommendations for standardizing on project-related upgrades, including OS images, automating scripts to supplant manual tasks, creating glossary/terminology guide, and designing tool, editorial, style and doc templates for division.- Highly skilled with Microsoft product suite.Partnered with PMs, developers, subject matter experts, and technical staff to ensure technical accuracy and drive to completion orientation.

Seattle, Wa

Wrote and edited:- Enterprise case studies and video tracks for Microsoft Azure early adopters Published on Azure website.- Series of technical Q&A sets associated with silicon photonics for Intel Developers Forum 2016 – Pentathlon Project.- Solution Brief describing private cloud projects using Huawei (China) OpenStack*-based hypercoverged infrastructure powered by Intel technologies. To be presented at HCC@Global Conference in front of 20K developers.Partnering with PMs, developers, and subject matter experts to ensure technical accuracy.

Bellevue, Wa

As a member of Expedia’s PCI Remediation Tiger Team: wrote security-related content and managing enterprise repository to ensure eCommerce platform production and lab environments met DSS 3.0 PCI compliance standards for Report on Compliance (ROC). This effort ensured customer credit card information and other traveler data cannot be compromised by hacking attacks. Documented and diagrammed system configurations, operational processes, network architecture, and onboarding content for KnowledgeBase articles. Translated internal, technology-focused content into user-friendly, externally consumable documentation for travel agents and partners globally. Partnered with subject matter experts, security engineers, developers, business analysts, and product managers for executive summary materials, penetration testing, and service delivery packages. Authored with various applications and tools, residing in Confluence - a team collaboration environment. Accomplishments:• Major contributor for all documentation contributions to complete enterprise remediation in 7 months that would normally require over two years in most organizations this large.• Analyzed banking/commercial partners for (in)secure data transactions as part of segmentation effort.• Drove company documentation and communications standards for internal communications and monthly newsletters• Exceeded expectations by collaborating across divisions with Networking, ServiceNow, and Marketing.

Issaquah, Wa

Wrote IT Pro server content for new eCommerce production environment and DataCenter during build-out and test. Documented and diagrammed Windows and AIX system configurations, network architecture, and troubleshooting procedures. Collaborated with developers, business analysts, and product managers to ensure environment meets PCI 3.0 compliance standards. Re-organized corporate repository for archival content. Authored in Google environment.

Writing IT Pro server content for virtual machine management and data protection monitoring applications in Microsoft System Center 2012 R2. System Center delivers unified IT management across on-premises, service provider, and Microsoft Azure environments, thereby enabling the Microsoft Cloud OS. It offers features and enhancements across infrastructure provisioning, infrastructure monitoring, application performance monitoring, automation and self-service, and IT service management.Documentation authored in DxStudio environment, using newly initiated Microsoft Voice principles. Collaborating with program managers, developers, testers, and subject matter experts to provide timely documentation. Familiarity with Windows Server, Active Directory concepts.

From March 2013 to July 2013, co-authored Lync Server 2013 Networking Guide: Network Planning, Monitoring, and Troubleshooting with Microsoft Lync Server. This white paper provides a model for managing the network infrastructure for Lync Server 2013, one of highest profiled guides submitted to NextHop, Microsoft’s Lync Server community content hub.From July 2010 to February 2013, wrote IT Pro server and client content for persistent chat application in Microsoft Lync Server 2010. Persistent chat is predominantly used in the financial services industry, demanding responsive database utilities and enterprise-level compliance. Documentation authored in XML environment under strict standardized processes.Collaborated with program and document managers, subject matter experts, editing and production staff to provide timely documentation. Familiarity with Windows Server, Active Directory and Certificate concepts.From February 2010 to June 2010, wrote and edited deployment content for major enterprise license launch initiative for Microsoft Office Communications Server 2007 R2. Authored articles, white papers, and task-based training documents for Microsoft TechNet posting.

Boeing Company Through Volt Information Sciences

THE BOEING COMPANY, Bellevue, WashingtonLead Technical Writer/EditorDesigned, wrote and edited complete documentation set for proprietary B787 e-Enabled and secure software dataloading project, known as Loadable Software Airplane Part (LSAP) Librarian Suite. Employing open source software, this leading edge avionics technology is also being re-purposed for other airplane models throughout the company.Accomplishments:• Successfully released nine versions of the software and documentation on time in 6-month cycles, from requirement specifications, install, user, and maintenance manuals, to test reports.• Responsible for coordinating a team of 30 developers and testers authoring 30 discrete and easy-to-understand documents, totaling some 3000 pages, including online help, using Adobe RoboHelp. Quickly absorbed complex enterprise style guide, building documents for twin target audiences: internal factory and external airline customers.• From scratch, designed homegrown enterprise configuration management system to archive and access documents. Saved the team $35K in not having to purchase CMS external licenses.• Recognized by several managers for expedient management and support of documentation set.

Designed, wrote and edited complete documentation set for proprietary B787 e-Enabled and secure software dataloading project, known as Loadable Software Airplane Part (LSAP) Librarian Suite. Employing open source software, this leading edge avionics technology is also being re-purposed for other airplane models throughout the company.Accomplishments:• Successfully released nine versions of the software and documentation on time in 6-month cycles, from requirement specifications, install, user, and maintenance manuals, to test reports.• Responsible for coordinating a team of 30 developers and testers authoring 30 discrete and easy-to-understand documents, totaling some 3000 pages, including online help, using Adobe RoboHelp. Quickly absorbed complex enterprise style guide, building documents for twin target audiences: internal factory and external airline customers.• From scratch, designed homegrown enterprise configuration management system to archive and access documents. Saved the team $35K in not having to purchase CMS external licenses.• Recognized by several managers for expedient management and support of documentation set.

Managed team of 12 writers, editors, outsourced contractors for v1.0 Sharepoint product that is now part of the Office Suite.

Graduate Certification: Professional Writing, Software, 17

User Handbooks for Macintosh.

Bachelor’S Degree, History, 14-16

Activities and Societies: Phi Alpha Theta: History SocietyUndergrad thesis: Modern European History; Undergrad thesis: First Indochina War

High School, Comprehensive Liberal Arts, 9-12