Jack Wilkins Email & Phone Number

Albany, Ny, Us

Albany, New York

Responsible for the vision and revenue streams of the CHRONUS and OSI Business Intelligence products. In this role, I collaborate with Business Analysts and Engineering to define product requirements. Work closely with Sales and Marketing Support to define the go to market strategy, helping them understand the product positioning, key benefits, and target customers. I serve as the internal and external subject matter expert for the historian and analytics working with the sales channel and key clients.

Albany, New York

Lead sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and maintained high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. Establish and adjust selling prices by monitoring costs, competition, and supply and demand. Understands category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts. Develop and implement strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services. This includes creating and recommending product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.Proactively identify opportunities for sales process improvement. Work closely with management to review sales process quality and prioritize opportunities for improvement. Assists management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. Implemented enabling technologies, including CRM, to field sales teams. Monitored the sales organization’s compliance with required standards for maintaining CRM data. Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Directs the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed, coordinating with the appropriate management team leaders.

Albany, New York / Foxborough, Massachusetts

Responsible for the development and execution of multi-year strategic business plans within the MES group for the Proficy Historian, Proficy Portal and VisualSPC product lines that targeted and realized sustainable sales growth and profitability improvements. Aligned the product line plans within the business unit’s overall strategic growth plan. Formed and maintained strategic relationships with internal and external stakeholders to maximize sales growth and profitability improvements. Effectively presented and communicated strategic business plans cross functionally to other managers in the organization. Worked closely with the Sales teams on product line selling strategies, discounting guidelines, training initiatives, field sales support, channel training and more. Drove feedback from customers and sales into requirements that included measurable costs, deliverables and tangible value to both sales and end users. Provided the planning and execution throughout the product life cycle, included: gathering and prioritizing product, consumer and business requirements, defining the product vision, the product roadmap to satisfy that vision, and worked closely with the engineering, support, and business teams to ensure customer satisfaction goals were met. Collaborated with a cross-functional teams of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans.

Kirkland, Washington

Responsible for the overall productivity and effectiveness of the software development teams, product support teams, compliance reporting and day to day operation of the organization. Fostered close working relationships with internal and external stakeholders to ensure the organization’s efficient operation and success.Designed, implemented, and managed forecasting, planning, and budgeting processes. Established high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used within the organization. Ensured planning, forecasting and budgeting efforts were appropriately integrated with other planning processes employed within the organization.Partnered with corporate leadership to identify opportunities for process improvement, cost reductions and sales growth. Facilitated successful implementation of new programs throughout the organization by ensuring well-defined, efficient processes were in place prior to launch. Fostered an organization of continuous process improvement. Prioritized investments in enabling technologies in support of organizational productivity.

Kirkland, Washington

Developed and achieved Technical Support objectives and goals that supported the organizational vision. Managed and directed a team of Technical Support, Professional Services and Service Resolution personnel while leading the development of the vision and strategy for the Service teams. Assisted in developing an annual business plan that incorporated best call center practices to meet market and company needs.Ensured targeted service and performance standards were achieved or exceeded. Executed tactical plans and initiatives that exceed customer expectations via phone, email and web resulting in increased customer satisfaction, Drove initiatives for team members that increased job satisfaction resulting in lower attrition and higher productivity.Executed additional projects such as synergy initiatives with sister companies, succession planning, hiring and training practices, best sales and coaching practices and cross-functional corporate initiatives. Established and managed communication channels within and among departments. Acted as the liaison to provide customer feedback to the Senior Management Team.