Jack Mcmichael Email & Phone Number

Bixby, Oklahoma

Bixby, Oklahoma

• Executive advisor on strategic implementation for various VMware Digital Workplace solutions
• Delivered organizational guidance and consultation for transformation initiatives to customer implementation leaders
• Led sales strategy workshops for multiple $20M+ deals
• Advised product teams on customer feedback and helped drive feature adoption based on strategic customer initiatives
• Presented product vision, customer alignment, roadmap, and strategy initiatives to both internal and external audiences
• Developed and delivered internal sales and technology training to drive business development for company SaaS and Subscription delivery transformation.

Denver, CO

• Advised and lead strategic digital workspace initiatives within both internal and customer organizations
• Coordinated and filled partner staff-augmentation resources for key customer information security positions
• Coordinated and delivered VMware Professional Services as needed to ensure technical accuracy and effectiveness
• Collaborated with Dell and VMware partners to develop mobile services and roadmap strategies
• Led digital workspace service delivery team RFP, Rugged Device RFP, M&A service delivery RFP development efforts
• Member of cross-functional team to develop digital workspace roadmap and strategy delivery

Denver, CO

Denver, CO

Denver, CO

• Top 3 among national sales in H1 2016 for Systems Engineers in End-User Computing.
• Q3 2016 MVP for End-User Computing Specialists in North America.
• Assisted with VMware Education course development for VMware Certified Professional exams.
• Participated in VMware Education exam development for VMware Certified Advanced Professional - Desktop Management and Design exams.

Denver, CO

• Developed and delivered global Professional Services Delivery content for VMware and Partner Professional Services.
• Assisted with co-delivery of VMware Professional Services as needed to ensure technical content accuracy and effectiveness.
• Engaged with VMware Partners such as F5 Networks to enhance Partner delivered services.
• Consulted with Professional Services on technical escalations for VMware Horizon suite products as needed.
• Oversaw top customer download project.
• Managed remote China resources to create free customer utility to assist in competitive product migrations.

Seattle, WA

• Developed and presented technical training to global field Systems Engineers and Sales staff in America, EMEA, and APJ regions.
• Assisted with content development for new customer workshop that contributed to over $1M in new revenue streams during its beta launch.
• Presented advanced technical material tracks in support of VMworld, Partner Exchange, VMware Bootcamp, and VMware Tech Summit events.
• Assisted sales teams to deliver custom program solutions where customer problems presented challenges to close sales.
• Lead development efforts for Rapid Response Team and Lighthouse (VIP) customer programs globally.
• Provided R&D liaison support for multiple customer escalations, coordinating efforts between Global Support, R&D, and Sales.

Denver, CO

• Supported production customer support requests utilizing VMware ThinApp and VMware View.
• Assisted with escalation support requests and issue reproduction.
• Lead team on overall customer satisfaction metrics and support closures rates for Q4/Q1.
• Completed on-boarding training program covering vSphere, View, ThinApp, vSphere Storage, and vSphere Networking.
• Managed critical escalation support requests for Virtual Desktop Infrastructure (VDI) customers utilizing VMware View.
• Assisted first and second tier support Engineers with virtual desktop and application troubleshooting backline support.

Enid, OK

• Managed all aspects of desktop systems for over 200 users across 10 locations state-wide.
• Oversaw design, purchasing and implementation of new data center facility.
• Managed all technology purchases and asset tracking.
• Managed resources for Active Directory and Citrix. Developed group policy and administrative resources.
• Administered Exchange 2010, Citrix, and Terminal Services servers.
• Developed custom Intranet portal and software applications utilizing C# and ASP.net.

Enid, OK

• Developed client/server C#.Net data mining application for web scraping/data capture project.
• Administered company network, server, and dekstop infrastructure.
• Lead team to prototype a C# Web Service to interface legacy CRM application.

Oklahoma City, OK

• Developed ASP.net/C# applications to automate company processes and assist in paperless efforts.
• Redesigned and developed corporate intranet utilizing ASP.net, C#, and AJAX technologies.
• Represented organization in massive university collaborative web portal redesign and implementation.

Oklahoma City, OK

• Supported over 400 enterprise user hardware and software needs.
• Streamlined desktop deployment process.
• Automated security and application settings utilizing group policies and Microsoft SMS.
• Administrator for various organizational applications including McAfee ePO.

Oklahoma City, OK

• Migrated entire office to Windows 2003 domain infrastructure
• Upgraded and managed desktops, office systems, and telecommunications
• Administered state-wide database for political data mining
• Developed and updated organization website
• Led training courses volunteers and state candidates for election

Oklahoma City, OK

• Installed, configured, managed desktop, server, and network infrastructure
• Installed, configured, managed wireless handheld forklift inventory system
• Performed AS/400 maintenance and backups

Oklahoma City, OK

• Administered Windows NT4 and 2000 servers
• Installed,configured, managed all Windows server infrastructure
• Migrated NT4 domain infrastructure to Windows 2000
• Managed mail services with Novell Groupwise

Bentonville, AR

• Administrered and deployed virus scan solutions globally
• Developed Visual Basic programs to assist in security audit automation

Stillwater, OK

• Configured and managed server and desktop systems

Tulsa, OK

• Created new portals and pages within internal websites

Bachelor'S Degree, Management Information Systems

Activities and Societies: Leadership - Oklahoma Intercollegiate Legislature, Member - Kappa Sigma Fraternity, Member - Student Union.

Certificate Of Completion, Organizational Leadership