Jack Woolman Email & Phone Number

Norfolk, England, United Kingdom

Norfolk, England, United Kingdom

United Kingdom

Subject matter expert in Just Walk Out Technology (a Software as a Service (SaaS) product) in the EU; internally and externally adapting and training on process guides and proceduresAdapted and co-developed a customer engagement framework, following a 30, 60, 90-day cadence, pre and post store launch for multiple customer personasExternal training.

London Whitecity

Consultant within the project team, launching the first store in Europe – Bluewater, UKProvided subject matter expertise and training in various supporting rolesLaunched and managed the second store opening in Europe – White City, Westfield, UK:Trained 60 staff members in effective sales and providing excellent customer service: instructor-led training.

London, Walthamstow

Project managed the Simpler Express Project: simplified the customer journey in store to increase customer satisfaction and business profit by coordinating major changes to store layout. Project managed a short-notice store refit: store performed above expectations with strong product availability (98% availability), pre and post refit due to robust.

London, Queensway

Whilst Acting Store Manager, project managed Simpler Express Project as a trial store, changing and moving 30 mods, rolled out to the rest of the country as part of the project. Established and executed new cleaning routines, which saw an increase in overall cleanliness and store standardsLaunched new payroll system, training, and mentoring colleagues to.

London, Battersea

Planned and executed relaunch of bakery. Resulted in achieving 110% on LFL sales YOYDeveloped ability to manage a large-format store, organising rota for 60+ staffImproved customer Net Promoter score from 22% to 66% in six weeksLed a team of 27 staff, daily tasks included; individual colleague meetings, development sessions, performance reviews, leave and.

London, Bishopsgate

Networked with various Brand Representatives and implemented a new vegan modIdentified trends and market gaps: took initiative to stock a new line of products. Resulted in store selling 2,386 units in first week, sales ranking 6th in the UK and 2nd of all Tesco Metro storesFocused on improvement: reformed four low-performing departments

London, Canary Wharf

Prepared and contributed to a successful stocktakeLed shrink meetings and established next steps to meet and maintain shrink target

London, Bethnal Green

Received five Customer Service Star of the Week Awards for outstanding customer serviceOffered a management role at age 17 (turned down to attend university)

Bachelor Of Science - Bs, Geography

A-Levels, Geography