Jack Woolman Email & Phone Number

Norfolk, England, United Kingdom

Norfolk, England, United Kingdom

United Kingdom

Subject matter expert in Just Walk Out Technology (a Software as a Service (SaaS) product) in the EU; internally and externally adapting and training on process guides and proceduresAdapted and co-developed a customer engagement framework, following a 30, 60, 90-day cadence, pre and post store launch for multiple customer personasExternal training (reducing customers’ time to value):Facilitated on-site training at; Bank of America Stadium (Carolina Panthers, Charlotte, US), Sainsbury's Local (High Holborn, London, UK)Facilitated virtual training and support sessions with differing customer stakeholders from director to store launch staff; on how to operate a Just Walk Out store and how to achieve operational excellence Co-developed content and facilitated training for multiple new product launches and new features; Front of store host - training outcome: 96% Net effectiveness score and 100% Net promoter score. Reduced overall customer bounce by X%; 22% increased learning shift from pre-survey results.Internal training (reducing Amazon colleagues’ time to add value):Co-developed content and facilitated the virtual global internal new hire onboarding for over 100 colleaguesCo-developed content and facilitated training for multiple new product launches and new features, with set timelines and delivery Facilitated training and development opportunities workshops for the EU offsite for 60+ members of staffCo-hosted a cultural and diversity workshop in New York City as part of the global education summit; a meeting to discuss delivering strategic key business objectives Reviewed, revised and localised US training documents to the UK and EUPersonal development:Trained as an Amazon Web Services Associate certified speakerTrained in the Amazon Essential facilitation and coaching workshopAttended training workshops in; Charlotte (US), Seattle (US), New York City (US), London (UK), Manchester (UK).

London Whitecity

Consultant within the project team, launching the first store in Europe – Bluewater, UKProvided subject matter expertise and training in various supporting rolesLaunched and managed the second store opening in Europe – White City, Westfield, UK:Trained 60 staff members in effective sales and providing excellent customer service: instructor-led training; hands-on training; coaching and mentoring; group discussion and activities; role playTrained 5 managers in; effective management, coaching, leadership development, problem and conflict resolution, customer complaintsStore results:Digital subscriptions (cross-selling at the till point) – sign up rate target = 17%, result = 50%; #1 globally for sign up rateNPS - +89.6% (149% of target); #1 globallyOPS - £2.3 million for region in Q4 (110% of target); 2nd out of 7 global regionsColleague to colleague accolades – averaging 50 in-store accolades a week, creating a fun and engaging cultureStore findings from Amazon Employee Relations Team review:Great sense of teamworkGreat support network and escalation path for colleagues from the management teamGreat colleague buy-in to the brand in a short period of time, due to training and management leading from the frontLed operational projects and SOPsRedundancy management - led consultation meetings with 30 store colleaguesPayroll – created sustainable mechanism for existing and future SMs to followAbsence – led engagement with HR to formulate and implement absence, sickness and holiday proceduresProfessional development – Helped create (step-up) proxy program to develop colleagues in-store

London, Walthamstow

Project managed the Simpler Express Project: simplified the customer journey in store to increase customer satisfaction and business profit by coordinating major changes to store layout . Project managed a short-notice store refit: store performed above expectations with strong product availability (98% availability), pre and post refit due to robust routines (during the pandemic), resulting in it being used as a ‘model’ for all upcoming storesTrained an academy of 150 managers on “how to achieve operational excellence on shift” and “how to achieve consistent results in troubling times”Store results:First five weeks in store: achieved sales increase from -12% to +16% (YOY)Increased colleague satisfaction from 68% to 89% (YOY)Prepared and executed stocktake. Resulted in +£600; shrink decrease from 4.00% to 1.79%; store tracking at 0.9%, out-performing target of 1.35%#1 sales based availability in group avg 98%, target 96%Launched new payroll system and supported a community of 25 other storesNetworked with the Managing Director of UK Convenience and arranged a store visit. Received positive feedbackManager Development Programme: coached and developed one Shift Leader to sign-off and a further four into acceptance onto the scheme

London, Queensway

Whilst Acting Store Manager, project managed Simpler Express Project as a trial store, changing and moving 30 mods, rolled out to the rest of the country as part of the project. Established and executed new cleaning routines, which saw an increase in overall cleanliness and store standardsLaunched new payroll system, training, and mentoring colleagues to use and implementEmployee development: coached one Shift Leader onto Manager Development Programme

London, Battersea

Planned and executed relaunch of bakery. Resulted in achieving 110% on LFL sales YOYDeveloped ability to manage a large-format store, organising rota for 60+ staffImproved customer Net Promoter score from 22% to 66% in six weeksLed a team of 27 staff, daily tasks included; individual colleague meetings, development sessions, performance reviews, leave and absence reviews, disciplinary meetings, dismissal meetings

London, Bishopsgate

Networked with various Brand Representatives and implemented a new vegan modIdentified trends and market gaps: took initiative to stock a new line of products. Resulted in store selling 2,386 units in first week, sales ranking 6th in the UK and 2nd of all Tesco Metro storesFocused on improvement: reformed four low-performing departments

London, Canary Wharf

Prepared and contributed to a successful stocktakeLed shrink meetings and established next steps to meet and maintain shrink target

London, Bethnal Green

Received five Customer Service Star of the Week Awards for outstanding customer serviceOffered a management role at age 17 (turned down to attend university)

Bachelor Of Science - Bs, Geography

A-Levels, Geography