Jack Weng Email and Phone Number

I have been in the hotel industry for over ten years. Encountered various situations and cases attributed to the customer service aspect. I’m experience and confident in interacting with customers. It has always been my primary mission to turn a complaint into a compliment. Most of the customers are not surprised by the basic service provided, a memorable experience is an objective that our team is seeking for. In other words, providing fundamental service is essential, but if we put ourselves into the customer’s shoes, and to provide extra care and extra thought, there will be a higher chance of customers being amazed by the memorable experience and building up guest loyalty at the same time.