Jacky Ang Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Job Function : Major IT Management & Support. Responsible, Maintain & Troubleshoot company Servers, Workstation, CCTV, PABX and others IT devices within the same building. Responsible for all Hardware & Software infrastructure purchasing within proposed budget. Implement & Maintain the current POS & Backend system etc. software. Train / Refresh frontend users to familiarize the company POS system. PROJECT ACCOMPLISHMENTS Amended POS cashier guide book for Indonesia & Vietnam. Implement membership module in Indonesia.

Kuala Lumpur

Job Function : Major IT Management & Support. Responsible, Maintain & Troubleshoot firm Servers and Workstation with Twelve (12) Main operation Servers & One Hundred & Twenty (120) units of workstation within the same building. Provide IT Management Reports to IT Partners. Provide & Proposed IT solutions to the Firm. Responsible for all Hardware & Software infrastructure purchasing within proposed budget. Implement & Maintain the current File Management, Timesheet, Client Billing, Acct, Email, Data Center & etc. software. Train / Refresh users to familiarize the firm system. (MS Exchange / Affinity / iManage / Softlog / Telelog / MLJ & others standard MS applications)PROJECT ACCOMPLISHMENTS Migrated MS Exchange Servers to Server 2007 (New Server) Migrated Locus Servers to Affinity Server (Accounting & Billing New Software) Implemented iManage system (File Management System) & Transfer old data files into New Server Deployed & Implemented Email, Firewall, IIS, DNS, Remote Access, Data Center, Antivirus, Fax, Print & etc. servers within Server 2000/2008 environments. Design New Server & IT room structures located in new location within same building. Design, Implement New Anti-Virus, Anti-Spam & Anti-Spy software to Norton cloud Version. Deployed & Implemented Remote access with Real VNC for efficient support within the firm. Designed a high level, all-encompassing disaster recovery business resumption plan to assure a maximum data loss not to exceed one day with CA Replica & Veritas Backup software.

Kuala Lumpur, Malaysia

Job Function : Major IT Management & Support. Responsible, Maintain & Troubleshoot firm Servers and Workstation with Eight (8) Main operation Servers & One Hundred & Eighty (180) units of workstation within the same building. Setup & Implement LAN & WAN structures as per required by the new site office. Provide IT Management Reports to IT Partners. Provide & Proposed IT solutions to the Firm. Responsible for all Hardware & Software infrastructure purchasing within proposed budget. Implement & Maintain the current File Management, Timesheet, Client Billing, Acct, Email, Data Center & etc. software. Train / Refresh users to familiarize the firm system. (Lotus Notes / Locus / Novell / Worldox / Softlog / Telelog / MLJ & others standard MS application)PROJECT ACCOMPLISHMENTS Migrated 4 units of NT4 Servers to Server 2003 & 1 unit of Novell 3.5 to Novell 6 Server (New Server). Deployed & Implemented Email, Firewall, IIS, DNS, Remote Access, Data Center, Antivirus, Fax, Print & etc. servers within Server 2000/2003 & Novell environments. Design New Server & IT room structures located in new location within same building. Co-ordinate Upgraded & Implemented Lotus Domino/Notes Server & Client from Version 5.10 to Version 7. Design, Implement New Anti-Virus, Anti-Spam & Anti-Spy Server with Trend Micro Enterprise Version. Deployed & Implemented Remote access with Real VNC for efficient support within the firm. Designed a high level, all encompassing disaster recovery business resumption plan to assure a maximum data loss not to exceed one day with CA Replica & Veritas Backup software.

Kuala Lumpur, Malaysia

Job Function : Major IT Supports. Responsible, Maintain & Troubleshoot Group Servers and Computers in Three (3) Main operation offices & Seven (7) site offices located with-in Malaysia. Setup & Implement LAN & WAN structures as per required by the new site office. Design, Maintain and Implement Company Website. Provide IT Management Reports To GFC & Finance, Contract & Projects Dept. Provide IT solutions to the Organization. Responsible for all Hardware & Software infrastructure purchasing within a budget. Implement & Maintain the current Construction software. (Planning migrate to better software.)PROJECT ACCOMPLISHMENTS Migrate 2 NT4 Servers to Server 2000 within 2 months. Rolled out Windows 2000 and Active Directory within 5 months. Deployed & Implemented SQL, Web, Email, Firewall, IIS, DNS, Remote Access, Database Center, Antivirus, Fax, Print & etc. servers with Windows 2000/2003 server environment. Responsible the renovation office infrastructure of new office located in Millennium Tower, Damansara Heights. Co-ordinate Deployed & Implemented Lotus Domino/Notes applications with-in the organization. Implemented video conferencing between Damansara Heights and Batu Caves offices. Using Ghost software, developed core images for future rollouts. Implemented asset management plan for inventory existing computer equipment, which enabled the company to better account for equipment audit. Implement the network access to provide users with remote access using Internet, Leaseline & Modem connectivity thru out Branches & Site offices. Designed a high level, all encompassing disaster recovery business resumption plan to assure a maximum data loss not to exceed one day. Implement Call Billing System to the Group of companies to save call expenses.

Kuala Lumpur, Malaysia

Job Function : Pre & Post Sales Technical Support. Reported to Managing Director. Maintain & Troubleshoot Client Servers and computers. Consult, Implement and Design Network Servers & Administrator jobs. Setup & Implement new LAN/WAN, SQL, Remote Access, Web, Email & Intranet Servers. Design, Maintain and Implement Company Website. Study Company new Software and provide training guidance to Clients. Create And Implement Sales-Kit to Marketing Department. Directed the employment of Call Center staff for Information Systems, Training, Call Advisors and Fulfillment. Responsible for server upgrades and implementation of updates and patches on a systematic basis.PROJECT ACCOMPLISHMENTS Company Formulated, developed and implemented standard operational concepts, customer service agreements, and encompassed the design of an architectural foundation. Established service level objectives and agreements, creating capacity and performance monitoring model for Clients computing utility for Networks, Desktops and Application Program Delivery. Designed and deployed new call center, including WAN and LAN components for real-time outbound telephone marketing. Designed and implemented the total Network Architecture: TCP/IP, 100 MBIT to the Desktop, integrated the Call Center into the company Wide Area Network (WAN).

Kuala Lumpur, Malaysia

Job Function : Reported to Group Finance Officer. Administrating a MIS/EDP team with 3 Programmers, 2 Hardware Supports & 10 Data Entry Clerks.  Analyzed and evaluated hardware and server problems associated with NetWare 3.12, 4.11, and Windows NT4 running both TCP/IP and IPX/SPX protocols. (3 servers with NT4, 5 NOVELL servers, Oracle SQL, Web, Intranet, Messaging, Telnet server and about 200 workstations include HQ, Branches & Retail Outlets) Provide Management Information (Sales/Finance/Warehouse & etc.) Provide training and guidance to users on pc and software usage. Create and implement Sales-Kit to Marketing Department. Design, Implement & Integrate company software.PROJECT ACCOMPLISHMENTS Established a new Information Technology division that required the rebuilding and redesign of the companies computing services, recruited IT team due to the Group’s rapid growth. Manage the due diligence, review & selection of programming software with Arev3 (a 4th GL Language) to deploy, implement & integrated included Finance, Human Resource, Payroll & Benefits, Marketing & Products and Warehouse Initiative. Migrate Networking & Database from Unix to Novell Netware system. Implement Windows NT3.5 & rewired server room with new CAT5e and Fiber cabling. Built and configured NT4 and NetWare servers for enterprisewide deployment. Upgraded from NT3.5 to NT4 & Integrated the LAN to provide users with remote access (WAN) using Leaseline & Modem connectivity thru out Branches & Retail Outlets. Designed a high level, all encompassing disaster recovery/business resumption plan to assure a maximum data loss not to exceed one day. Migrated Programming Software & Database from DOS based to Windows Based with Oracle7 database.

Microsoft Certified Professional (Mcp), Ms Server, Workstation, Lan & Wan Installation And Setup., Pass

Diploma In Travel & Tour Management, Pass

High School, Spm, Pass

Activities and Societies: 1983-1988 - School Basketball Team As Captain. 1985-1988 - School Volleyball Team As Vice Captain. 1985-1988.