Jacky Chamoun Email & Phone Number

Macedonia, Oh, Us

Cuyahoga Falls, Ohio

Managed the day-to-day overall performance of staff management, customer relations, and food and quality service. Since I joined, the location has become #1 in sales out of the 30 locations. Staffing: Recruited, hired, trained and scheduled staff of up to thirty crew members including kitchen staff, servers, hostesses and managersPolicies and Procedures: Maintained operations by preparing policies and standard operating procedures; implemented production, productivity, quality, and patron-service standards; determined and implemented system improvementsVendor Management: Controlled purchases and inventory, reviewed and evaluated usage reports; analyzed variances; and taking corrective actionsCustomer Relations: Interacted well with customers, seeking feedback and ensuring an unforgettable and pleasant customer dining experience.

A privately owned Middle Eastern restaurant offering a variety of exotic and authentic dishes with high quality and service.; Assist with the start up of a new location in downtown Cleveland. Staffing: Responsible for the interviewing, recruiting, hiring and the training of new full working staff of up to twenty-five crew membersOperations: Manage all aspects of front/back restaurant, overseeing food preparation and methods, checking quality and the size of servings, floor plan layout and theme.Reports: Set up reports, prepare and track sales budgets to ensure labor and food costs are meeting targets by running daily reports and providing management with updated informationVendor Management: Responsible for handling weekly inventory and purchasing all items including food, beverages, equipment and supplies.

Selected and transferred to manage and direct a new location with start up responsibilities and managing the day-to-day operations.; Restaurant Start Up: Involved in the very early stages of the start up process from front floor layout and food flow to staff recruitment and training Performance: Managed the day-to-day overall performance of staff management, customer relations, and food and quality service. For 3 months in a row, the location posted monthly record sales compared to 30 other locations.Staffing: Recruited, trained and scheduled full working staff of up to forty crew members including kitchen staff, servers, hostesses and managersPolicies and Procedures: Maintained operations by preparing policies and standard operating procedures; implemented production, productivity, quality, and patron-service standards; determined and implemented system improvementsVendor Management: Controlled purchases and inventory, reviewed and evaluated usage reports; analyzed variances; and taking corrective actions

One of the largest and prestigious manufacturer, designer and retailer of Jewelry businesses in Lebanon. Since its inception in 1875, George Hakim has become the most respected Jewelers in the Middle East. It has the best selection of high quality diamonds and precious stones and its designs of bracelets, necklaces, earrings and other pieces are inspired by passion, elegance, glamor and sophistication.; Managed 2 different prominent locations with annual sales of over $10 million. Responsible for opening and closing the store including a very tight security process and procedure.Maintained and received stock while providing superior customer serviceMonitored daily sales and tracked mark downs while improving gross profit and reduced shrinkageBuilt and developed customer network and increased customer base Coached, trained and develop associates.Participated in exhibitions and showsPromoted and advertised the store and its merchandise