Jacky Chen Email & Phone Number

New York, New York, US

New York, NY, US

New York, NY, US

The first-ever 501(c)(3) nonprofit organization designed to empower Fuzhounese Americans through entrepreneurship, mentorship, and community.Visit our website to learn more: fuzhouamerica.org

New York, New York, US

• Reporting to the Chief Quality Officer (CQO), providing full cycle project management support for the ColumbiaDoctors Quality Division. The Assistant Director leads a team to provide support and guidance to internal.
• Promoted to expand scope of responsibilities supporting population health and value-based initiatives across ColumbiaDoctors, Columbia Affiliated Providers Independent Physician Association (IPA), and NewYork Quality.
• Recruited and led a hybrid team to establish the organization’s first business unit Project Management Office (PMO), delivering shared services for cross-functional projects
• Selected by Chief Medical Information Officer (CMIO) and Chief Operating Officer (COO) to lead an agile project transitioning select lab services from NewYork-Presbyterian to Quest Diagnostics, impacting 2,000+.
• Selected by COO to lead project development and coordination with NewYork-Presbyterian for the launch of a 25-acre multi-specialty ambulatory care facility at 1111 Westchester Ave, White Plains, NY
• Directed large-scale projects to build high reliability organization (HRO) infrastructure, including a Power BI dashboard, culture of safety surveys, and AI-driven feedback analysis, reducing complaint/grievance.

New York, New York, US

• ColumbiaDoctors provides patients with the expertise of more than 1,800 highly regarded physicians, surgeons, dentists, and nurses, coupled with the prestige of Columbia University, one of the nation’s oldest and.
• Reporting directly to the Chief Quality Officer (CQO); provided full cycle project management and managed a growing portfolio to assess feasibility, scope, planning, timeline, risk, and prioritization of 60+ different.
• Launched Patient Safety Champion Program across the organization spanning 18 clinical departments; recruiting, onboarding, and managing 120+ champions with a 100% completion of required training
• Awarded 2021 annual patient safety recognition award on “consistently demonstrating teamwork in action and encouraging others to do the same" for COVID-19 vaccine rollout project
• Collaborated closely with CQO and Associate CMO to pioneer the organization’s inaugural Patient Safety Governance Committee to facilitate cross-functional collaboration

Boston, Massachusetts, US

Boston, Massachusetts, US

• Co-founded nonprofit for first-ever professional network of entrepreneurs from top schools across the country; onboarding 2,500+ graduate students from Harvard Business School, The Wharton School, MIT Sloan, etc.
• Collaborated with 7-person team to plan an inaugural conference in partnership with WeWork, Wolf & Company, P.C., and Techstars, managing $15,000+ budget, to host 10+ investors from top firms, e.g. Vista Equity.
• Developed online social platform with messaging and blogging capabilities to foster community building
• Coordinated marketing campaign to organically reach 5,000+ viewers in one week; utilized search engine optimization (SEO) to increase rankings and bring the website from 5th page to the 1st page of Google and Bing

London, GB

• Conduct research to determine online consumer engagement opportunities to improve client product marketing
• Developed new approach & behavioral analyses to evaluate healthcare provider online engagement and provide data-driven digital strategies for an international pharmaceutical company in a global market valued to be $9+.
• Audit client-owned and competitor websites to improve consumer digital engagement and online presence

Arlington, Virginia, US

• Managed 4-6 direct reports; responsible for delegating tasks/projects and conducting performance reviews for promotion
• Led 3-person vehicle crew; maintained more than $6 million in unclassified/classified military equipment & systems
• Communicated effectively with a diverse population and responded to changing requirements to meet deadlinesCertifications/Skills:
• Combat Life Saver (CLS) certified
• U.S. Army Combatives Level 1 certified
• Rifle Sharpshooter qualified

New York, New York, US

• Recruited to join initial team with Strategy Director & Project Leader; support the implementation of enterprise and regional-level special projects & key initiatives; present findings & recommendations to SVP, VP, and.
• Developed analysis methodology/approach, templates, and data tools; assisted in onboarding of new full-time analysts
• Conducted analyses for 70+ providers across different specialties to prioritize areas of opportunity and determine appropriate recommendations/solutions; identified more than $4 million in estimated revenue loss to.

New York, NY, US

New York, US

Led and chartered the first-ever student entrepreneurial organization at the Columbia University Mailman School of Public Health in order to create a community for entrepreneurship and innovation in healthcare

New York, New York, US

• Developed 5-year business plans for physician recruitment in priority service lines to determine return on investment and solvency; conducted due diligence, e.g. fair market analyses, compensation analyses, contract.
• Analyzed Salesforce business intelligence and internal referral data to determine competitive landscape, referral patterns, and opportunities for growth; determined $4.5 to 6 million in estimated loss of revenue to.
• Collaborated with members of marketing, information technology, and senior leadership to develop system-wide changes of the electronic health record to streamline workflows and improve data capture in 50+ clinical.
• Constructed referral database tool for Tableau dashboard to provide real-time feedback to senior leaders

New York, NY, US

Office of Strategic Communications and Marketing

New York, New York, US

• Collaborated directly with physicians, nurses, and staff at various clinical sites to provide care for 100+ patients weekly, streamlined patient flow using lean methodology; increased efficiency and patient volume by.
• Engaged directly with patients, e.g. conducting ROS, ordering diagnostics, assisting in insurance denials, checking in-and-out; documented encounters with corresponding CPT and ICD-10 codes to raise compliance (75% to.
• Assisted primary investigator in independent research project, synthesizing surgical case study data on endovascular approach and stent graft application on treatment for traumatic arteriovenous fistula

New York, US

• The official New York City satellite March for Science returned on 14 April for its second year, with marches and rallies planned for 200 cities worldwide. Last year’s march was one of the largest public displays of.
• Collaborated with 18 co-organizers ranging from faculty and students from across NYC with a budget of approximately $42,000 to coordinate the second annual city-wide rally with hundreds in attendance.
• Received endorsements from 24 different organizations and institutions; recognized by major television news channel WPIX 11 and other media sources.
• Coordinated with the NYPD and U.S. Secret Service to protect high-profile speakers and government representatives.https://marchforsciencenyc.comhttps://www.facebook.com/mfsnyc

• Extremely fortunate to start in the acting industry, first as a featured extra, then featured in paid roles as lead actors with speaking and narrator roles.
• Lead Actor and Narrator in "Student Success - Title XI Training" (Nformd.net)
• Lead Actor in a University of Pittsburgh Casted Video
• Featured Extra in scene with Jonathan Groff in the Neflix Original Series "Mindhunter" (Directed by David Fincher)https://www.mossercasting.com

Pittsburgh, PA, US

• Research Adviser: Stephen D. Meriney, Ph.D.Senior Thesis: Characterization of a Novel Calcium Agonist in Neuromuscular Diseased and Aged Animal Models
• Used several model systems to study mechanisms of synaptic plasticity in the nervous system; in particular, events that occur in nerve terminals to regulate or modulate synaptic transmission in both normal and disease.
• Independent research project focuses on muscle twitch and the effect of a novel calcium agonist, GV-58, on LEMS and other neuromuscular disorders.
• Experimental approach focuses on micro-dissections of the mouse ETA muscle as an animal model, where suction electrodes are used stimulate the muscle and record muscle force in a ex vivo electrophysiological recording.

Pittsburgh, PA, US

Elected to serve as the organizing committee chair for "Migrations of Culture", an inaugural research conference on modern languages, supported by the University Office of the Provost. The conference hosted 29 presenters from 16 different universities across the country.

Pittsburgh, PA, US

• Elected by the student body to represent over 18,000 undergraduate students by working with University, local, state, and federal levels to enact positive change.
• Allocate the $2.7 million Student Activities Fee in a fair and equitable manner to over 450 student organizations that apply for the funds
• Supported and served in the first-ever Diversity Council, representing over 30 campus organizations to push for a diverse and inclusive campus climate; recognized by the Pittsburgh Post Gazette and Pittsburgh's NPR.

• Competitively selected for the Elsie Hillman Civic Forum Internship & Seminar Program to serve at the Office of Pennslyvania State Representative Jake Wheatley of the 19th Legislative District
• Addressed and managed constituent issues; featured in an opinion-editorial on work with service members and Veterans
• Preformed community outreach and attending meetings with or on behalf of Rep. Wheatley
• Advised and assisted in the planning of an inaugural citywide small business appreciation conference
• Compiled research reports, drafted professional documents, and performed clerical workhttp://www.pahouse.com/Wheatley

• TEDxUniversityofPittsburgh (www.tedx.pitt.edu)
• Effectively led an 11-person committee in the successful planning of an inaugural and 2nd annual TEDx event
• Led marketing efforts that grew social media by about 750% reaching over 161,000 people
• Secured sponsorships and donations from the U.S. Army, University of Pittsburgh Medical Center (UPMC), and the University of Pittsburgh student governments for a total budget of $13,000
• Recognized by MadeinPGH.com and nominated as a top event by the University of Pittsburgh

Pittsburgh, PA, US

• Research Adviser: Judy L. Cameron, Ph.D.
• Laboratory studies are focused on the effects of various physiological stresses (brief periods of undernutrition, moderate exercise, and mild psychological stress) on neuronal activity in the central nervous system (CNS)
• Independent research project focused on the effects of various stresses on reproductive function by studying stress-resilient and stress-sensitive female cynomolgus monkeys
• Experimental approach focused on sleep disruption, which is calculated by a mathematical algorithm validated by laboratory that calculates minute-to-minute activity on an accelerometer

Master Of Health Administration (Mha), Health Policy And Management

Certificate, Project Management

Bachelor Of Science (B.S.), Neuroscience

Certificate, Mandarin Chinese

Certificate, Mandarin Chinese

New York State Regents Diploma With Advanced Designation And Honors