Jacky Chen

Jacky Chen Email and Phone Number

Program Director at NewYork-Presbyterian | MHA, PMP, CPHQ, CPPS @ NewYork-Presbyterian Hospital
Jacky Chen's Location
New York City Metropolitan Area, United States, United States
Jacky Chen's Contact Details

Jacky Chen personal email

About Jacky Chen

I have a diverse background in healthcare, nonprofits, and the military, where I have leveraged my strong communication, collaboration, and analytical skills to drive results and address problems. I am passionate about creating a positive impact and elevating communities, having co-founded and served on the boards of several organizations that promote entrepreneurship, education, and cultural exchange. I am a proud veteran with six years of service in the U.S. Army National Guard as a team leader and armored vehicle commander.I hold a Master of Health Administration (MHA) from Columbia University Mailman School of Public Health, as well as certifications in Project Management (PMP), Healthcare Quality (CPHQ), and Patient Safety (CPPS).Visit my website JackyChen.com to see my previous projects and what I am up to now.

Jacky Chen's Current Company Details
NewYork-Presbyterian Hospital

Newyork-Presbyterian Hospital

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Program Director at NewYork-Presbyterian | MHA, PMP, CPHQ, CPPS
Jacky Chen Work Experience Details
  • Newyork-Presbyterian Hospital
    Program Director, Population Health Analytics
    Newyork-Presbyterian Hospital Mar 2024 - Present
    New York, New York, Us
  • Fuzhou, America
    Co-Founder & Advisory Board Member
    Fuzhou, America Feb 2020 - Present
    New York, Ny, Us
  • Fuzhou, America
    Co-Founder & President
    Fuzhou, America Oct 2018 - Feb 2020
    New York, Ny, Us
    The first-ever 501(c)(3) nonprofit organization designed to empower Fuzhounese Americans through entrepreneurship, mentorship, and community.Visit our website to learn more: fuzhouamerica.org
  • Columbia University Irving Medical Center
    Assistant Director, Project Management
    Columbia University Irving Medical Center Sep 2022 - Feb 2024
    New York, New York, Us
    Reporting to the Chief Quality Officer (CQO), providing full cycle project management support for the ColumbiaDoctors Quality Division. The Assistant Director leads a team to provide support and guidance to internal clients and stakeholders; works with a high-degree of collaboration and independence to align project outcomes with organizational goals; and ensuring best project management practices are in place.• Promoted to expand scope of responsibilities supporting population health and value-based initiatives across ColumbiaDoctors, Columbia Affiliated Providers Independent Physician Association (IPA), and NewYork Quality Care (ACO)• Recruited and led a hybrid team to establish the organization’s first business unit Project Management Office (PMO), delivering shared services for cross-functional projects• Selected by Chief Medical Information Officer (CMIO) and Chief Operating Officer (COO) to lead an agile project transitioning select lab services from NewYork-Presbyterian to Quest Diagnostics, impacting 2,000+ providers and 450+ practices• Selected by COO to lead project development and coordination with NewYork-Presbyterian for the launch of a 25-acre multi-specialty ambulatory care facility at 1111 Westchester Ave, White Plains, NY• Directed large-scale projects to build high reliability organization (HRO) infrastructure, including a Power BI dashboard, culture of safety surveys, and AI-driven feedback analysis, reducing complaint/grievance turnaround by 55% and increasing clinical event reporting by 105%
  • Columbia University Irving Medical Center
    Project Manager, Quality & Patient Safety
    Columbia University Irving Medical Center Oct 2020 - Sep 2022
    New York, New York, Us
    ColumbiaDoctors provides patients with the expertise of more than 1,800 highly regarded physicians, surgeons, dentists, and nurses, coupled with the prestige of Columbia University, one of the nation’s oldest and finest universities.• Reporting directly to the Chief Quality Officer (CQO); provided full cycle project management and managed a growing portfolio to assess feasibility, scope, planning, timeline, risk, and prioritization of 60+ different projects in various areas (e.g., patient safety, quality improvement, regulatory compliance, data analytics, etc.)• Launched Patient Safety Champion Program across the organization spanning 18 clinical departments; recruiting, onboarding, and managing 120+ champions with a 100% completion of required training• Awarded 2021 annual patient safety recognition award on “consistently demonstrating teamwork in action and encouraging others to do the same" for COVID-19 vaccine rollout project• Collaborated closely with CQO and Associate CMO to pioneer the organization’s inaugural Patient Safety Governance Committee to facilitate cross-functional collaboration
  • The Graduate Entrepreneurship Council (Gec)
    Co-Founder & Board Member
    The Graduate Entrepreneurship Council (Gec) Mar 2020 - Nov 2021
    Boston, Massachusetts, Us
  • The Graduate Entrepreneurship Council (Gec)
    Co-Founder & Chief Marketing Technology Officer
    The Graduate Entrepreneurship Council (Gec) Apr 2019 - Mar 2020
    Boston, Massachusetts, Us
    • Co-founded nonprofit for first-ever professional network of entrepreneurs from top schools across the country; onboarding 2,500+ graduate students from Harvard Business School, The Wharton School, MIT Sloan, etc.• Collaborated with 7-person team to plan an inaugural conference in partnership with WeWork, Wolf & Company, P.C., and Techstars, managing $15,000+ budget, to host 10+ investors from top firms, e.g. Vista Equity Partners, Wing Ventures, etc.• Developed online social platform with messaging and blogging capabilities to foster community building• Coordinated marketing campaign to organically reach 5,000+ viewers in one week; utilized search engine optimization (SEO) to increase rankings and bring the website from 5th page to the 1st page of Google and Bing
  • Consulting At Mccann Health
    Business Associate, Digital
    Consulting At Mccann Health May 2020 - Sep 2020
    London, Gb
    • Conduct research to determine online consumer engagement opportunities to improve client product marketing• Developed new approach & behavioral analyses to evaluate healthcare provider online engagement and provide data-driven digital strategies for an international pharmaceutical company in a global market valued to be $9+ billion• Audit client-owned and competitor websites to improve consumer digital engagement and online presence
  • Army National Guard
    Noncommissioned Officer, Team Leader & Armored Vehicle Commander
    Army National Guard May 2014 - Aug 2020
    Arlington, Virginia, Us
    • Managed 4-6 direct reports; responsible for delegating tasks/projects and conducting performance reviews for promotion• Led 3-person vehicle crew; maintained more than $6 million in unclassified/classified military equipment & systems• Communicated effectively with a diverse population and responded to changing requirements to meet deadlinesCertifications/Skills:• Combat Life Saver (CLS) certified• U.S. Army Combatives Level 1 certified• Rifle Sharpshooter qualified• Military Driver's License Professional Memberships: • The Enlisted Association of the National Guard of the United States, Lifetime Member• Association of the United States Army, Lifetime Member• National Infantry Association, Lifetime Member• Disabled American Veterans, Lifetime Member• The American Legion, Member
  • Newyork-Presbyterian Hospital
    Analyst, Physician Services Organization
    Newyork-Presbyterian Hospital Oct 2019 - Jun 2020
    New York, New York, Us
    • Recruited to join initial team with Strategy Director & Project Leader; support the implementation of enterprise and regional-level special projects & key initiatives; present findings & recommendations to SVP, VP, and Regional Directors• Developed analysis methodology/approach, templates, and data tools; assisted in onboarding of new full-time analysts• Conducted analyses for 70+ providers across different specialties to prioritize areas of opportunity and determine appropriate recommendations/solutions; identified more than $4 million in estimated revenue loss to recapture
  • Columbia University Mailman School Of Public Health
    Campus Tour Guide
    Columbia University Mailman School Of Public Health Sep 2019 - Mar 2020
    New York, Ny, Us
  • Columbia Healthcare Ventures
    Co-Founder & President
    Columbia Healthcare Ventures Oct 2018 - Jan 2020
    New York, Us
    Led and chartered the first-ever student entrepreneurial organization at the Columbia University Mailman School of Public Health in order to create a community for entrepreneurship and innovation in healthcare
  • Newyork-Presbyterian Hospital
    Graduate Intern, Network Planning & Performance Improvement
    Newyork-Presbyterian Hospital Jun 2019 - Aug 2019
    New York, New York, Us
    • Developed 5-year business plans for physician recruitment in priority service lines to determine return on investment and solvency; conducted due diligence, e.g. fair market analyses, compensation analyses, contract analyses, payer mix analyses; aligned with enterprise strategic goals and generated $4.5+ million in estimated total revenues• Analyzed Salesforce business intelligence and internal referral data to determine competitive landscape, referral patterns, and opportunities for growth; determined $4.5 to 6 million in estimated loss of revenue to recapture• Collaborated with members of marketing, information technology, and senior leadership to develop system-wide changes of the electronic health record to streamline workflows and improve data capture in 50+ clinical sites and 600+ providers• Constructed referral database tool for Tableau dashboard to provide real-time feedback to senior leaders
  • Columbia University School Of Nursing
    Communications Assistant
    Columbia University School Of Nursing Feb 2019 - May 2019
    New York, Ny, Us
    Office of Strategic Communications and Marketing
  • New York-Presbyterian Hospital
    Medical Scribe, Department Of Surgery
    New York-Presbyterian Hospital Jul 2017 - Jul 2018
    New York, New York, Us
    • Collaborated directly with physicians, nurses, and staff at various clinical sites to provide care for 100+ patients weekly, streamlined patient flow using lean methodology; increased efficiency and patient volume by 50-100%• Engaged directly with patients, e.g. conducting ROS, ordering diagnostics, assisting in insurance denials, checking in-and-out; documented encounters with corresponding CPT and ICD-10 codes to raise compliance (75% to 99%) and maximize billings• Assisted primary investigator in independent research project, synthesizing surgical case study data on endovascular approach and stent graft application on treatment for traumatic arteriovenous fistula
  • March For Science New York City
    Co-Organizer
    March For Science New York City Jan 2018 - Apr 2018
    New York, Us
    The official New York City satellite March for Science returned on 14 April for its second year, with marches and rallies planned for 200 cities worldwide. Last year’s march was one of the largest public displays of support for science, drawing 1.3 million people around the globe to rallies in more than 450 cities.• Collaborated with 18 co-organizers ranging from faculty and students from across NYC with a budget of approximately $42,000 to coordinate the second annual city-wide rally with hundreds in attendance.• Received endorsements from 24 different organizations and institutions; recognized by major television news channel WPIX 11 and other media sources.• Coordinated with the NYPD and U.S. Secret Service to protect high-profile speakers and government representatives.https://marchforsciencenyc.comhttps://www.facebook.com/mfsnyc
  • Nancy Mosser Casting
    Professional Actor
    Nancy Mosser Casting Oct 2016 - May 2017
    Extremely fortunate to start in the acting industry, first as a featured extra, then featured in paid roles as lead actors with speaking and narrator roles.• Lead Actor and Narrator in "Student Success - Title XI Training" (Nformd.net)• Lead Actor in a University of Pittsburgh Casted Video• Featured Extra in scene with Jonathan Groff in the Neflix Original Series "Mindhunter" (Directed by David Fincher)https://www.mossercasting.com
  • University Of Pittsburgh
    Undergraduate Researcher
    University Of Pittsburgh Feb 2015 - Apr 2017
    Pittsburgh, Pa, Us
    Research Adviser: Stephen D. Meriney, Ph.D.Senior Thesis: Characterization of a Novel Calcium Agonist in Neuromuscular Diseased and Aged Animal Models• Used several model systems to study mechanisms of synaptic plasticity in the nervous system; in particular, events that occur in nerve terminals to regulate or modulate synaptic transmission in both normal and disease conditions.• Independent research project focuses on muscle twitch and the effect of a novel calcium agonist, GV-58, on LEMS and other neuromuscular disorders.• Experimental approach focuses on micro-dissections of the mouse ETA muscle as an animal model, where suction electrodes are used stimulate the muscle and record muscle force in a ex vivo electrophysiological recording system.http://merineylab.weebly.com
  • University Of Pittsburgh
    Research Conference Committee Chair
    University Of Pittsburgh Nov 2016 - Mar 2017
    Pittsburgh, Pa, Us
    Elected to serve as the organizing committee chair for "Migrations of Culture", an inaugural research conference on modern languages, supported by the University Office of the Provost. The conference hosted 29 presenters from 16 different universities across the country.
  • University Of Pittsburgh
    Student Government Board Member
    University Of Pittsburgh Jan 2015 - Apr 2016
    Pittsburgh, Pa, Us
    • Elected by the student body to represent over 18,000 undergraduate students by working with University, local, state, and federal levels to enact positive change.• Allocate the $2.7 million Student Activities Fee in a fair and equitable manner to over 450 student organizations that apply for the funds • Supported and served in the first-ever Diversity Council, representing over 30 campus organizations to push for a diverse and inclusive campus climate; recognized by the Pittsburgh Post Gazette and Pittsburgh's NPR Station. (http://wesa.fm/post/pitt-students-form-diversity-council)
  • Institute Of Politics At University Of Pittsburgh
    Elsie Hillman Civic Forum Scholar & Legislative Intern
    Institute Of Politics At University Of Pittsburgh Sep 2016 - Feb 2017
    • Competitively selected for the Elsie Hillman Civic Forum Internship & Seminar Program to serve at the Office of Pennslyvania State Representative Jake Wheatley of the 19th Legislative District• Addressed and managed constituent issues; featured in an opinion-editorial on work with service members and Veterans• Preformed community outreach and attending meetings with or on behalf of Rep. Wheatley• Advised and assisted in the planning of an inaugural citywide small business appreciation conference• Compiled research reports, drafted professional documents, and performed clerical workhttp://www.pahouse.com/Wheatley
  • Tedx
    Tedxuniversityofpittsburgh | Co-Founder, Chairman & Curator
    Tedx Jan 2015 - May 2016
    TEDxUniversityofPittsburgh (www.tedx.pitt.edu)• Effectively led an 11-person committee in the successful planning of an inaugural and 2nd annual TEDx event• Led marketing efforts that grew social media by about 750% reaching over 161,000 people• Secured sponsorships and donations from the U.S. Army, University of Pittsburgh Medical Center (UPMC), and the University of Pittsburgh student governments for a total budget of $13,000• Recognized by MadeinPGH.com and nominated as a top event by the University of Pittsburgh
  • University Of Pittsburgh
    Undergraduate Researcher
    University Of Pittsburgh Jan 2014 - Sep 2014
    Pittsburgh, Pa, Us
    Research Adviser: Judy L. Cameron, Ph.D.• Laboratory studies are focused on the effects of various physiological stresses (brief periods of undernutrition, moderate exercise, and mild psychological stress) on neuronal activity in the central nervous system (CNS)• Independent research project focused on the effects of various stresses on reproductive function by studying stress-resilient and stress-sensitive female cynomolgus monkeys• Experimental approach focused on sleep disruption, which is calculated by a mathematical algorithm validated by laboratory that calculates minute-to-minute activity on an accelerometer

Jacky Chen Skills

Microsoft Word Computers Microsoft Office Windows Microsoft Excel Mentoring Teaching Research Customer Service Customer Satisfaction Student Affairs Student Leadership Volunteering Education Neuroscience Social Media Sociology Social Sciences Marketing Spanish Public Speaking Communication Team Leadership Leadership Higher Education Health Promotion Volunteer Management Event Planning Event Management Fundraising Facebook Teamwork Powerpoint Time Management Management Community Outreach Social Networking Project Management Healthcare Strategic Planning Data Analysis Foreign Languages Electronic Medical Record Team Building Organizational Leadership Mandarin Chinese Culture Nonprofit Organizations Public Health Critical Thinking Training

Jacky Chen Education Details

  • Columbia University Mailman School Of Public Health
    Columbia University Mailman School Of Public Health
    Health Policy And Management
  • Institute For Veterans And Military Families - Ivmf
    Institute For Veterans And Military Families - Ivmf
    Project Management
  • University Of Pittsburgh
    University Of Pittsburgh
    Neuroscience
  • Dalian University Of Technology
    Dalian University Of Technology
    Mandarin Chinese
  • Peking University
    Peking University
    Mandarin Chinese
  • Lindenhurst Senior High School
    Lindenhurst Senior High School
    New York State Regents Diploma With Advanced Designation And Honors

Frequently Asked Questions about Jacky Chen

What company does Jacky Chen work for?

Jacky Chen works for Newyork-Presbyterian Hospital

What is Jacky Chen's role at the current company?

Jacky Chen's current role is Program Director at NewYork-Presbyterian | MHA, PMP, CPHQ, CPPS.

What is Jacky Chen's email address?

Jacky Chen's email address is jc****@****ail.com

What schools did Jacky Chen attend?

Jacky Chen attended Columbia University Mailman School Of Public Health, Institute For Veterans And Military Families - Ivmf, University Of Pittsburgh, Dalian University Of Technology, Peking University, Lindenhurst Senior High School.

What are some of Jacky Chen's interests?

Jacky Chen has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Jacky Chen known for?

Jacky Chen has skills like Microsoft Word, Computers, Microsoft Office, Windows, Microsoft Excel, Mentoring, Teaching, Research, Customer Service, Customer Satisfaction, Student Affairs, Student Leadership.

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