Jacky Chen Email & Phone Number

Chicago, Illinois, US

• Built the backend for work order and maintenance vendor system within HPA's property management platform, streamlining operational workflows, enable the operation team to handle 4000 work orders per week.
• Led the development of smart home features for HPA's property management platform and resident app, enhancing user experience and functionality for about 5000 homes in one year, reducing squatter counts by 80% and.
• Directed API integrations with key third-party providers, including photo services (Planomatic, Virtuance), and internet listing services (Zillow, Redfin, CoStar, Realtor) for leasing, saving the team an estimated 50.
• Directed the automation of resident surveys using Qualtrics, optimizing feedback collection and analysis, distributing 500 surveys per day and enabling fast response on the response.
• Oversaw the development of resident communication channels, including text messaging (Twilio), inbound calls (Talkdesk), and issue reporting (Zendesk), ensuring the 99.9% uptime to support 20k requests and 4000 phone.

Chicago, Illinois, US

• Created a product for 100 plus team members in the field project team to manage 700 turnover projects per month, providing data visibility into turnover costs, project durations, and operational performance metrics.
• Created a mobile app (Scopesey) and a web application for maintenance vendors, enabling efficient work order and invoice management for 1300 users.
• Built a product for the property maintenance team to streamline reactive work order management, enhancing visibility into work order costs and team performance. The average work order numbers reach about 4300 per week.
• Designed a product for the vendor relationship team to manage about 4000 vendor profiles and track performance data, improving vendor oversight and partnership quality.
• Developed a product for the leasing team to manage leasing tasks, boosting operational efficiency and performance, enabling the team to publish a property in 10 minutes.

Chicago, Illinois, US

• Automated the financial tape reporting process, increasing efficiency 5 times compared to the original process.
• Led the development of an internal data management product to ensure high data quality for reporting purposes.
• Developed API integrations with third-party services, including lead source processing with Anywhere Leads Network and utility management with Conservice, ensuring the 99.5% uptime of the API.
• Maintained the Home Partners of America website and Agent Portal, ensuring seamless functionality and user experience.

Chicago, IL, US

• Led a tech team to create Morningstar Direct, the flagship investment research software for institutional users, supporting 10k licensed users as of 2016.
• Led API development for Morningstar Direct Cloud, advancing integration and accessibility.
• Managed an offshore development team, ensuring seamless collaboration and project alignment.

Chicago, IL, US

• Led a tech team to create Morningstar Direct, the flagship investment research software for institutional users.
• Managed the day to day work of a development team of 80 members, ensuring seamless collaboration and product delivery.

Master Of Computer Applications (Mca), Computer Science

Bachelor Of Engineering (B.Eng.), Instrumentation Technology/Technician