Jacky Dang Email & Phone Number

Philadelphia, Pa, Us

Manage day-to-day operations of a designated Information Center (IC), ensuring the safety, cleanliness, and overall condition of over 350 suite spaces, including those occupied by general student residents and student-athletes, 24/7, including national and University holidaysLead front-line resident and guest services, implementing effective information and communication strategies to enhance customer satisfaction and service deliveryBuild and sustain positive working relationships with IT departments, third-party contractors, College Houses and Academic Services (CHAS), and Facilities and Real Estate Services (FRES) to support student success by ensuring seamless operations, addressing technical and maintenance issues, and fostering a supportive living environmentSupervise, support and hire a team of Residential Operations Assistants during the academic year and Guest Service Attendants during the summer, providing guidance and oversight to ensure effective service and operational excellence

Served as the main point of contact for all Penn members, affiliates, and visitors during coordinator off-hours, promptly resolving issues and ensuring a seamless experienceEffectively coordinated operations and managed staff during coordinator absences, upholding high service standards and fostering effective communication and collaboration among team membersProactively addressed and resolved any operational or customer service issues that arose during coordinator off-hours, providing timely support and ensuring continuous, high-quality service deliveryManaged the setup and coordination of events, including organizing logistics, liaising with vendors, and overseeing on-site operations to ensure smooth execution and attendee satisfaction

Philadelphia, Pennsylvania, United States

Provided exceptional service to a diverse patron base of over 500 individuals, demonstrating a commitment to Penn's values of compassion and professionalism as the primary point of contactUtilized the Penn recreation database to efficiently report, organize, and manage facility operations, ensuring meticulous control over reservations, maintenance tracking, and administrative tasksConsistently sold over 100 memberships and visitor day passes monthly by leveraging database insights and applying effective sales strategies, contributing to increased facility revenue and member engagementMonitored and enforced facility policies and procedures, maintaining a safe and welcoming environment for all patrons while addressing maintenance needs and ensuring cleanliness and operational efficiency

Malvern, Pennsylvania, United States

Demonstrated empathy by actively listening to clients' concerns, understanding their needs, and providing personalized solutions, which helped build trust and strengthen client relationshipsEnhanced team bonding by promoting open communication and collaboration, which strengthened relationships among staff members and improved overall team performance

Provided professional and courteous service to a high volume of members and guests, offering general information, resolving inquiries, and cross-selling products and services. Performed a range of transactions including deposits, withdrawals, and loan payments with meticulous attention to detailConducted thorough examinations of checks for endorsement, negotiability, and potential fraud. Assisted with account openings, loan processing, and supported branch sales initiatives to meet goals while maintaining a keen eye for detail in handling various back office duties

Bachelor Of Arts - Ba, Organizational Communication, General

Dean's List, Asian Student Association, Temple First, Vietnamese Student Association

High School Diploma

Activities and Societies: Varsity Volleyball, Black Students Association, Theater, Choir