• Responsible for the day to day operations.• Directly managed the tech support, logistics, and customer service departments.• Interviewed, screened, introduced, and trained new employees.• Ensured the delivery of excellent client satisfaction through appropriate employee counseling.• Oversaw, designed and managed business operations. • Developed processes for incoming and outgoing shipments. • Analyzed process workflows, employee duties, and office layout.• Implemented changes and improvements by created new policies, systems and procedures. • Performed daily tasks based on the work plan.• Managed online sales on various marketplaces, such as Amazon.com, Amazon.ca, Amazon.uk, Ebay.com, and Newegg.com.• Coordinated and directed departmental meetings on a weekly and/or bi-weekly basis.• Managed staff of 16+ employees and day to day business activities. • Provided executive-level administrative support to CEO• Managed relationships with key vendors. • Produced clear and concise written correspondence in the form of letters and emails.• Served as the main point of contact to resolve client issues or major discrepancies as necessary.• Communicated with the management team and created ways of improving customer service.

• Customer service representative for a packaging and cargo supplies distributor. • Processed new orders made via email, phone, and walk-in customers.• Processed customer returns and exchanges.• Handled the cash register, credit card payments, and checks. • Opened new accounts for direct consumers and distributors. • Updated relevant data to the CRM system

• Assisted CEO in the growth and management of all accounts. • Problem solver. • Groomed subordinate Managers and Supervisors to effectively manage, document and council employees. • Visited key people and inspected all priority sites every month and gave feedback on those inspections to all managers. • Ensured all account managers maintain payroll, supplies, repairs/maintenance, and uniform budget always. • Reconciled all bank accounts. • Reviewed applications. Conducted interviews. Hired and trained new employees. Terminated existing employees. • Gathered, reviewed, and approved timesheets. Processed payroll.

• Responsible for meeting, maintaining and delivering contractual obligations of CIC to clients, given the payroll and supply budget.• Responsible for all payroll and supply budgets.• Kept a detailed account for all the jobs outside of contracted services. • Ensured all jobs were billed and received accurately. • Interacted with clients and conducted monthly inspections to ensure that they were receiving the quality service they were ultimately paying for.• Kept a good record of employee information and documentation, including application, background, education training, address, PTO, counseling, employee status form and pay rates. • Provided nightly reports to the CEO's assistant. • Coordinated projects, duties, and assignments; followed-up priorities of projects or pending issues so that they may be addressed before 8 AM.• Nurtured relationships with clients, superiors, coworkers and other business professionals.