Jacky Truong Email and Phone Number

- Developed comprehensive test cases while providing valuable reviews for peers' tests.- Interpreted large specification documents, ensuring effective communication with product teams and developers.- Demonstrated an effective understanding in software testing workflows, including A/B tests, rinse requests, refdata requests, smoke tests, and prod sanity checks.- Experienced in scripting automated test cases within Unity using the AltTester package, enhancing testing efficiency and coverage.- Employed testing tools such as TestRail, Bridge, and Kibana, facilitating thorough testing processes and insights.

- Improved coordination between coworkers by implementing a system of calls to decrease misunderstandings over walkie talkies, decreasing customer wait times- Trained new customer service representatives on company policies and procedures- Managed customer interactions to defuse tense situations and ensure customer satisfaction- Troubleshooted and provided feedback on new software, presenting recommendations to management- Trusted by management to handle funds independently through managing the cash reconciliation process, ensuring the balance at the end of the day was accurate with no exceptions