Deliver excellent service to ensure high levels of customer satisfaction.Motivate the team to meet sales objectives by training and mentoring staff.Create business strategies to attract new customers, expand store traffic, and enhance profitability.Hire, train, and oversee new staff.Respond to customer complaints and concerns in a professional manner.Ensure store compliance with health and safety regulations.Develop and arrange promotional material and in-store displays.Prepare detailed reports on buying trends, customer requirements, and profits.Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items.

Fully accountable for most of the operational activity in the store and providing clear report to the store/area manager. Working hard to ensure the store sales targets, operations goals and policies are met. Successfully bring the store from Tier 2 to Tier 1 in four months and hit Victoria No.1 rating store within Virgin Mobile more than once.

In Coles Mobile, I’m mainly assisting the Store Manager with overall store operations; Achieving sales targets; driving sales and providing outstanding customer service; Always holding the top performance sales person within the team; Helping the store keep the No.1 position out of the 12 Coles Mobile outlets.