Description This position is responsible for producing schedules for Specialties, OB/GYN, Primary Care, Class Schedules, Hospital Rounding and On-Call Schedules for greater than 150 practitioners. They will also serve as department liaison to the Manager of Specialties and the Department Administrator in the areas of Access Reporting and Practitioner Template Management.Essential Functions:• Ensure that physician and associate practitioners schedules are coordinated according to established guidelines in a timely and accurate manner meeting both the patients and practitioners needs to include On-Call and Rounding schedules for greater than 150 practitioners.• Ensure that the data is entered in the ATSTAFF appointment scheduling system accurately and appropriately.• Ensure that all practitioners schedule changes and sick calls are completed according to the Cancellation of Member Appointments by Kaiser Permanente Georgia Less than 24 hours policy and procedure and established Team guidelines.• Coordinate all departmental master schedule changes.• Provide a high level of customer service in managing scheduling changes and communication with members, practitioners’, Primary Care and Specialty Teams, Specialty Managers and Department Managers.• Provides support to Specialty Managers and Department Administrators in the area of Access Reporting and Template Management.• Manages Practitioner’s waitlist - OB/GYN and Pediatrics only.• Acts as liaison between TSPMG, ATSTAFF, Specialty Managers and Department Administrators.• Present new ideas to practitioners and managers across the region to improve service and quality.• Partners with the Lead MD and Clinical Supervisor for template management to enhance availability and access to the team/department.

The Specialty Appointment Coordinator schedules specialty appointments under direct supervision. This employee ensures the efficient and courteous processing of patients. They give instructions, as needed, to patients regarding preparation for procedures. They also provide member information, as needed, to practitioners. This individual will match appointment requests with referrals and schedule appropriately. The Specialty Appointment Coordinator also screens telephone calls.Essential Functions:• Uilizes established guidelines to schedule appointments for specialty departments by telephone, mail, and fax.• Provides patients with information/instructions about appointments and procedures.• Answers the telephone, determining the nature of the calls; takes messages or directs/transfers calls appropriately.• Places courtesy calls to members for appointment/procedure reminders.• Develops and maintains appointment schedules on a monthly basis.• Cancel and reschedule appointments• Enters required information regarding scheduled appointment into MHC.• Responsible for direct patient contact• Uses MHC to confirm referral and determine appropriate appointment type.• Maintains logs and submits reports and logs as requested.• Attends meetings as needed• Respond to member questions and concerns and act as a member advocate for their service needs within Kaiser Permanente resolving issues at the lowest possible level.• Consistent demonstration of a strong customer service orientation.• Provide flexibility with job duties and schedule.• Dependability in attendance and punctuality

Description A Service Associate is responsible for providing high quality telephone service to Kaiser Permanente members (via the automated call distribution system) under direct managerial supervision. This employee will answer patient phone calls and assist them in obtaining medical services. They will either schedule them for a facility or provider phone encounter depending on established policies and procedures.Essential Functions:• Schedules, reschedules, and/or verifies patient appointments.• Responds to member questions and concerns, and acts as an advocate for their service, needs, and interests within Kaiser Permanente. And, resolves issues at the lowest possible level.• Educates members on proper use of Health Plan systems and facilities.• Appropriately transfers and introduces returned telephone calls to providers and medical office modules.• Refers provider sick calls to scheduling Supervisor or a member of the call center management team.• Notifies patients of appointments and/or scheduling changes by telephone or mail.• Verifies member and benefit eligibility and creates medical record numbers as appropriate.• Confirms patient appointment for next day, as appropriate.• Receives/sends messages from/to hearing-impaired members via Telecommunications Device for the Deaf (TDD) equipment.• Maintains confidentiality of patient's medical record and demographic information.• Verifies and updates member demographics as appropriate during telephone encounter, per guidelines.• May collect cumulative data and statistics; may enter data into automated systems.• Operates copier equipment.• Train and orient new or less experienced staff, as directed.• Serve as resource person to co-workers by answering procedure questions and assisting problem solving.• Understands individual and call center performance. Is proactive about responding to self-performance measures.

To provide comprehensive administrative, organizational, and editorial assistance to associate and senior level research scientists/principal investigators.Essential Functions:• Managed billing inquiries as requested.• Transferred calls to appropriate department based on Patients Needs. • Educate members on proper use of Health Plan systems and facilities. • Updated Patient Medical Insurance Information into Database. • Provided Patients with Copies of Medical Bills , Medical Records , and Medical Charts • Accepted Payments for Medical Bills using the PayDex system. • Faxed Patient information per request from Doctors, Hospitals, etc.● Demonstrates self-directed learning and participates in continuing education to meet own professional development.● Manages time efficiently without the need for direct oversight and supervision.● Ability to work flexible hours. ● Uses appropriate organizational skills in setting priorities and managing competing projects, and demonstrates a commitment to meeting deadlines. ● Able to be an effective problem solver through active problem identification and other collaboration with investigators and other staff. ● Promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate and assist investigators and other staff. ● Able to resolve conflicts in a pro-active manner that demonstrates a high level of customer service. ● Able to interact with others in a courteous, professional manner with a high level of confidentiality.

• Load new merchandise onto shelves.• Package old merchandise and ship to appropriate departments.• Produced schedules for employees including breaks and lunches • Responsible for ordering the hazardous materials necessary to maintain the up keep of the warehouse.• Supervise and coordinate the unloading of inbound shipments.• Orderly stacking of product and the picking and staging of outbound shipments• Responsible for off-site warehouse and equipment leasing.• Coordinated and/or checked in product returns and updated inventory balances on hand.• Ensured the accuracy of all shipping documents.