• Consulted clients on project planning, implementation, and best practices of Cognos Analytics through the use of Salesforce, WebEx meetings, emails, and phone conferences• Published technotes on the how-tos and troubleshooting of Cognos Analytics using Drupal• Managed over 300 cases while helping maintain the highest NPS score in North America

• Examined statements of revenue and expense, and assets and liabilities• Managed $5000 to organize a variety of events for over 400 students• Chaired House Council meetings and provided direction and leadership• Received excellent evaluations from supervisors, coworkers, and students

• Acquired and managed relationships with sponsors for the largest student-run conference at Queen's University• Created effective strategies for targeting and approaching sponsors, which doubled the team's success rate of attaining sponsorships• Obtained $3500 in monetary sponsorships, and various in-kind sponsorships

• Advised students on personal and academic matters• Mediated disputes and provided a first response to emergency situations• Facilitated educational and social programming to meet the needs of residents• Ensured that Residence Rules and Regulations were communicated and upheld• Maintained building safety and security by participating in a rotational on-call system