Assistant Sme Team Lead
Current- Assisted the team lead in managing a team of 14 members, overseeing operations that generate a monthly revenue of HKD$2.5M.- Supported a specialized squad of 4 members, contributing to a monthly revenue of HKD$1M through effective leadership and guidance.- Cultivated a high-performing team environment, maintaining a monthly retention rate of over 96% through strong client relationship management.- Renewed contracts worth over HKD$3M over 3 years, demonstrating an ability to drive results and exceed client expectations.- Achieved a total upsell contract value of HKD$1.5M in 3 years, showcasing strong sales and negotiation skills.