Lead SCB GBS Guangzhou Resourcing team to deliver a comprehensive and value-added service on Operations and Technology Talent Acquisition.

Advise, guide and coach people managers and employees in relation to complex matters across the spectrum of HR. Drive the right outcomes and solutions for the business and HR, specialized in Data Analytics, Global Operations and Technology Delivery.

• Set up the In-house headhunt team by leading two full time employee covering Data Analytics, Securities services, Contact Center, support function hiring. • Fully took charge of big data analytics hiring, including Retail Analytics, Global Risk Analytics, Traded Risk Transformation, Global Publishing Services, Financial Crime Risk and other professional skill hiring, such as Management Trainee, Senior Leadership Executive.• Supported the establishing of GSC China Nanhai site by leveraging the candidate resources. Effectively explored the hiring channel as Open day, H5 promotion, centralized interview as one-day offer approach, utilize the connect and resources from government. Contributed the site manpower growth from 2000 to 4000 in 2 years.• Initiated and implemented the volume hiring centralized interview project. Achieved the positive result as the passing rate significantly increased. So as to catering the increasing hiring demand.• Initiated the learning culture among the teams by holding weekly catch up, covering interview skill and offer negotiation exchange, knowledge enhancement on LinkedIn learning, Market info sharing.• Drove digitization and innovation of internal staff referral and internal application for better staff career development and staff engagement.• Initiated the Operations’ transforming proposal, Strategic view of mapping manpower, performance and career development to achieve the cost and resources efficient.

1. Worked closely with department managers and senior site leads as people/performance management consultant. Drove the talent development program and achieve better talent retention.2. Analyzed the attrition date and finding in exit interview/ new hire talk, proposed the improvement action for staff retention3. Conducted people management workshop to team manager for sharpen their skill in daily management and coaching4. Solved employment relationship cases independently. Including redeployment, fraud, bullying, lay off, long sick leave, sub-standard performer.

1. Direct managed credit card sales team with max 19 subordinates2. Design the Sales Incentive and quality control program to motivate staff striving for better result. Achieved average 118% monthly sales target3. Implemented new staff tailor-made on-job training. Successfully trained 4 Batches for total 52 new staff who exceeded the average performance after one month

1. Assisted ER manager to overlook the Employee Relationship in Contact Centre covering over 2,000 staff in both GZ/FS Provided various dashboards covering the Recruitment, Attrition, Performance, Staff case, etc., which contributed to staff retention and engagement2. Drove improvement actions with managers in Global People Survey and Snapshot survey

1. Implemented hiring channel in Website, Staff Referral, Campus, Open day, etc. Benchmarked the effectiveness so as to improve the channel efficiency and reduce the cost per hire2. Conducted Screening and arrange interview for Contact Centre/Operation hiring

1. Conducted and implemented the project of Foshan International Talent website, and set up the database of oversea students and foreign experts 2. Participated in the Job fair of foreign teachers and oversea students in GZ / BJ