Jacky Y. Email & Phone Number

Report to President and CEO, senior visionary role that continues to evolve all company aspects and provide technologies/strategies to enable business growth and stay unsurpassed in the industry. Key achievements:– Deployed AI based email security solution to strengthen M365 protection– Deployed Labor Management(LMS) and FIFO systems to further improve operating efficiencies– Implemented multi-site E-commerce hosting infrastructure(SaaS) with direct integration of back-end ERP & scalable compute and microservices, i.e. Lambda, MQ, Docker, etc. to deliver one-stop selling platform for SMB customers– Continuously refresh and redefine cybersecurity and DRP strategies to keep all on-perm and cloud platforms safe– Implemented Warehouse Navigation System with proprietary WMS and offsite enhancements for the largest DC: another successful automation powered by efficient technology– Successfully built and re-launched new B2C site with small in-house team of elites, set solid footprint into this heated market– Implemented total modern EDI/API solutions with in-house team– Smooth/secure WFH transformation during pandemic via RDS, M365/Teams, AWS & VoIP systems– Various automation and Digital Transformation projects on critical systems to help sharpening bottom-line efficiencies, i.e. Cycle Count Automation, system directed receiving, etc.– Heading 3 parallel E-Commerce operations(SR&ED eligible) to fuel critical business operations.– Implemented proprietary SDN to further improve national network resilience with multiple fail-over redundancies between service providers– Designed and built separate retail business(B2C) that merged seamlessly into main operations with minimum overhead and shared inventory– Designed & implemented SOC and enterprise security with MDR/EDR strategies– Helped re-shape inbound process & freight structure to deliver $1M+ annual saving – Led continuous process improvement strategies to increase overall daily Operations capacity by 30%+

Report to President, leadership role of Operations and IT, overseeing 3 main DC's across Canada, driving competitive business advantages, defining critical IT and Operations roadmaps, implementing effective solutions and processes, developing highly collaborative and productive teams. Key achievements:– Heading E-Commerce operations and multiple website developments from ground up using current platform/technologies(AWS+Magento).– Designed and implemented state-of-the-art Warehouse Navigation System with proprietary WMS, equipping with VNA and RFID enabled trucks to automate order fulfillment processes. First and only Canadian company with such implementation, boosted annual productivity by 76%, accuracy by 82%, and over 40% annual operation saving within the 1st year.– Driving excellence on operation and process improvements: improved monthly outbound productivity from 98.46% to 100%, accuracy from 97.45% to 99.72%, increased inbound and inventory capacities for over 80%.– Leading a group of BI Analysts and Industrial Engineer on efficiency and data visibility improvements throughout the business and operations.– Administer annual operating budgets in excess of $7M, with $2.1M annual cost saving back for a stronger bottom-line.– Planned and led Vancouver head facility relocation, combined 3 buildings into 1, with zero impact to regular business operations.– Reshaped Operations to keep up with repaid business growth and changes, recruited and worked with all Operations Managers to lead 150+ people towards team successes.– Worked across departments to define and finalized different SOP's and methodologies to streamline processes/procedures.

Report to President, provide leadership and guidance over IT Architecture, E-Commerce and Business Intelligence groups to support critical business operations across North America. Responsibilities include delivering intelligence, efficiencies and strategies to fuel rapid and sustainable business growth, developing solutions and infrastructures to generate added-values, promoting excellence and innovative ideas to facilitate business successes. Key achievements:– Planned and led smooth Active Directory migration from 2003 to 2012 R2 level, 100% in-house project– Successful core network hot cut-over for Vancouver Head Office/NOC/Call Center relocation, utilizing private radio, fiber and RF infrastructure.– Smooth and seamless transition into Office 365: unleashing full potentials of the current business cloud platform.– Successful planning and smooth overnight relocation of 130,000 sqf Toronto distribution and NOC/Call Center. Achieved zero downtime and non-interrupted system operations.– Design and implementation of latest SIP and Avaya VoIP Contact Center systems to all major locations across Canada, with real-time failover design. – Successful delivery of critical RF infrastructure & warehouse automation projects to numerous new facilities across the country. 100% in-house designs with redundancy, seamless integration of technologies into existing infrastructures.– Annual PCI DSS Compliance process.

Became IT Manager in 2005. Main responsibilities include mentoring system support team, overseeing highly demanding business applications and ERP systems, maintaining optimum and reliable IT systems over national scale, defining strategic IT directions and infrastructures, managing a team of external architects and outsourced partners for ongoing development and customization projects, working with other divisions to define business strategy and identify new opportunities, providing effective solutions to support business growth and deliver added-values, budgeting and recruitment, technical procurement, vendor and SLA management. Key achievements:– Built first E-Commerce website with real-time backend ERP system integration. Project accomplished within 10 months beating expectation/budget. Web orders make up over 40% of sales and continue to be part of the strong business growth.– Implemented dynamic Business Intelligence/Data Mining systems, providing visibilities that lead to new sales directions and 20% profitability growth within the 1st year.– Virtualization of core systems for service optimization, scalability and resilience.– Leadership over a diverse group of IT professionals to provide 24/7 support across North America with zero downtime on mission critical operations.– EDI integration with large vendors/customers to enhance business capacity.– Continuous effort on efficiency & cost saving, while achieving service improvements year after year.

Responsibilities include building cost-effective solutions that meet the needs of business and operations; ensuring ongoing systems integrity and security, acting as liaison between the business and technical world; supporting network administrators to maintain IT service level and implement new technologies for future needs; coordinating and managing IT projects and working across the organization for process improvement and customization; financial system and reporting; documenting standard processes and methodologies to support technology management activities; establishing detailed portfolio of business applications and systems. Key achievements:– Established following projects to help business growth, improved efficiency by 30% and reduced inventory level by 25%: o MRP/Forecasting system implementationo Accounting system(MS Great Plains) integration with Linux based ERP systemo Inventory FIFO Cost implementation - conversion from Standard Cost systemo Automated Credit Card process integration with Moneriso RF and warehouse automation for all locations– National network migration from NT to Windows 2003, 100% in-house project with smooth transition in less than 2 months.– System expansion from single LAN to multi-platform WAN nationally, partnering with Allstream.– Improved IT overall productivity and reduced number of support calls by defining support infrastructure, system standardization and user training.

Purchase, New York, Us

Started in their successfully designed Management Trainee program and benefited from cross-functional training in each division. Responsible for system development and integration; overseeing system maintenance and expansion; supported technical projects and new technologies implementation; working with other PI branches on project basis.Key projects: – ERP system integration that achieved Supply Chain Management excellence by introducing AS/400 + MAPICS + IFM. Modules involved: Customer Order, Inventory Management, Purchasing, Bill of Materials, MRP, MPSP, Shop Floor Control, Forecasting, A/R, A/P, Costing & G/L, etc. – Helped to set up AS/400 technical support center for to bottlers in China Business Unit– Global Shared Services & Data Warehouse(IBM DB2 + Oracle)– Fiber network backbone upgrade and Disaster Recovery Plan– Supported in “The New Silk Road”, a 5 year strategic plan achieving excellence in manufacturing, quality, technologies and services.

B. Sc, Computer Science

System Analysis And Design - Project Management

Canadian Business Essentials

Pmp Certification, Certified Project Management Professional(Pmp)