Jacky Tsang Email & Phone Number

Richardson, TX, US

Westlake, Texas, US

Westlake, Texas, US

• Oversees the entire delivery life cycle from conceptual design to production stabilization, with 15+ project streams across 4 Agile Release Train (ART). Ensure Program Increment (PI) deliveries aligns to program.
• Standardize, establish, pilot then rollout dependency risk and Issue (DRI) process, to oversees 120+ project streams across 6 domains. Create cross organization transparency and expediate risk mitigation effectiveness
• Align program KPIs across domains to assess, monitor and track overall scale agile framework & individual team maturity. Partner with Release Train Engineer (RTE) and delivery leader’s community of practice to address.
• Ally with stakeholders to ensure alignment through planning, resource allocation, execution, strategy, process and operation efficiency

Newport Beach, California, US

• Coordinate and facilitate all SAFe release train related cadence within all phases of program increment cycle. Create transparency, manage, oversees, resolve, mitigate dependencies and risks across solution ART..
• Launch release train as part of solution train
• Influence outcome driven and customer centric mindset in strengthen product strategies, to quantifiable epic outcomes
• Enhance existing process to identify and refine product milestones, create delivery backlog prioritization clarity to enable parallel executions
• Engage with leadership team to ensure alignment across resource allocation, execution, strategy, process and operation efficiency

San Antonio, Texas, US

• Drive program agility, execute lean product and talent development strategy. Facilitate workshops, provide tooling and training, team & scrum master coaching, engagement to scale large complex release train.
• Established first Center of Excellence in Dallas hub. Identify, kick-start, engage and grew agile community. Created an engage community to address organizational pain points, ambiguity and challenges.
• Benchmark program and team health, promote strength, drive performance and quality, continuous improvements to address bottleneck, misalignment and transparency.
• Align product milestone delivery, agile role responsibility and various health metrics.
• Started and foster coaching circle/agile lean coffee hours, promote engagement and effectiveness to drive agile practice consistency across LOBs.

Dallas, TX, US

• Train and harden standard Scrum framework practice within PMO and Product group. Coach and improve company main stream product development teams. Core responsibility: Consolidate program milestones, scope delivery.
• Coach scrum masters, project managers and product groups to scale agile with practical, actionable framework to achieve project/product/portfolio management excellence
• Lead company-wide agile transformation, establish continuous integration & continuous delivery discipline practice and mindset
• Partner with IT leadership team to define, establish, and execute company wide scrum delivery process, quality standards and project management best practice
• Establish automated company wide performance/scope/resource/delivery reporting framework, enable C-Level executives and management team to measure, visualize, support and adjust agile transformation objectives

Westlake, Texas, US

• Responsible of driving multiple large, complex and mission-critical projects. Ensure product delivery in high quality, from proof of concept, continuous delivery to seamless integration.
• Transition traditional development teams into high performance Scrum & Kanban teams.
• Standardize all aspects of development process, product delivery, strategic planning and continuous release utilizing Agile Scrum & Kanban practice.
• Established stage gates to streamline 200+ enterprise application migration process, reduce SLA by 84% (200+ business days to less than 21 business days)

Armonk, New York, NY, US

• Report to CTO & portfolio manager of CIO office; Oversees Architecture & Strategy, Project Development, Operations and Data QA team size of 30+.Lead and coach global digital enterprise data warehouse and business.
• Lead team to take digital intelligence POC into enterprise product use with 1000+ executive & management community user
• Manage enterprise information system project, reduce production data ingestion time by 90%
• Build squad structure and setup JIRA and RTC as an platform administrator; Ensure proper mapping of portfolio squad responsibility and create proper project tracking and reporting capability
• Define development process, quality assurance benchmark, team responsibility and process ownership

Austin, Texas, US

• Initiated and executed data integration operations strategy. Transitioned in-house information system to Teradata and MicroStrategy SaaS data analytics platform. Pioneered portable intelligence on-demand platform to.
• Managed product portfolio of all financial institute asset sizes up to $2.5 Billion
• Propelled team performance by 35% utilizing SCRUM Agile process methodology
• Launched regional market statistics service to 1000+ sales team and clients

Mumbai, Maharashtra, IN

• Oversees and manage multiple business vertical portfolio. Manage the delivery of cost saving automation solutions by utilizing lean process improvement and Scrum Agile development methodology. Identified business.
• Coach and mentor business leadership and development teams to adapt and improve agile scrum practice
• Engage with Operations, Accounting, Business Strategy, Banking, Customer and IT development teams

Mumbai, Maharashtra, IN

• Product Owner of operations risk portfolio analytics solution. Lead integrations to extract and encapsulate disaster simulation modeling for operations change management. Predicted and laid out disaster contingency.
• Monitored 200+ operations resource performance to meet Service Level Agreement

Mumbai, Maharashtra, IN

• Engaged onshore and offshore enterprise data processing teams to implement complex data cleaning, ETL, and data aggregation projects that handles sensitive personal data. Defined and improved development cycle best.
• Defined and improved development cycle best practices, perform SQL query performance tuning and integrated health care process workflow into application design.
• Developed Oracle data warehouse health care solutions for the largest hospital chain in Asia - Apollo hospital
• Reduced 80% data migration workload with automation

Bloomington, Indiana, US

Bloomington, Indiana, US