Jacky Lin Email & Phone Number

Manage small projectsResearch a remote site’s existing infrastructure.Prepare existing/proposed site diagrams in VisioWork with other teams (firewall/infrastructure support) that assist deployment effort.Participate and or lead conference calls to customers to discuss the new infrastructure and the implementation requirements.Configure network hardware and.

Charleston, South Carolina, United States

Responsible for a variety of site-specific technical tasks including but not limited to active directory support, domain migration support, and general troubleshooting. Also be responsible for collaborating with various entities within the program to complete certain tasks in support of preparing the location for change from legacy medical computing.

• Manage VMware Environment
• Supports Dell Storage, Server Backups, Windows Patching, McAfee ePO, Exchange 2016.
• Manage Active Directory Which Supports over 200 users.

Charleston, South Carolina Area

• Administers systems for IT infrastructure including but not limited to: VMware ESX servers, telecomunications, VoIP (Voice-over-IP), FoIP (Fax-over-IP), PACS (radiology), audiology applications, MPLS and VPN.
• Collaborates with vendors and contractors to complete enterprise projects and tasks as it relates to IT infrastructure.
• Provides IT hardware and software support for end user population (nearly 300 users, over 10 offices plus several mobile locations) including but not limited to the areas of desktops, laptops, tablets, mobile devices.
• Acts as an IT liasion for the Director of IT at times with other departments and outside vendors as needed.
• Responsible for gathering IT purchase request, managing inventory, processing warranty returns/replacements, and tracking assets for IT assigned devices throughout the enterprise.
• Ensures that IT Security and HIPAA compliance guidelines are met, documenting and reporting any violation to the appropriate officals as needed.

Charleston, South Carolina Area

• Identified project/production issues and works with IT Business Partner to provide solutions or escalates to avoid process delays
• Utilized time management skills to accurately process orders to completion.
• Maintained asset data accuracy by updating authorized fields within the company's proprietary asset management tools
• Participated in Problem Management (triage) teams as required.
• Performed evaluation of requests and recommendation of alternatives to improve cost efficiency.
• Exhibited excellent teamwork, working with others across the organization in support of the customer requirements.

Charleston, South Carolina Area

• Provided IT support for 700+ end users (staff, providers, and executives) over 40+ sites through helpdesk tickets,phone support, and in person (walk-ins or on-site).
• Prepared new end user devices using Windows Deployment and secured devices with enterprise encryption.
• Logged all support and procurement issues using Solarwinds Web Help Desk ticketing system.
• Resolved end user connectivity and application issues within the Windows Server 2008 R2 Terminal Server farm.
• Responsible for troubleshooting and warranty repairs for IT hardware and peripherals.
• Prepared and deployed Cisco phones for end users across the enterprise.