Jacqueline Maya, Mba Email & Phone Number

Lancaster, CA, US

Lancaster, California, United States

• Oriented Project Manager with a focus on Business Transformation, contributing vital support to the Business Transformation Team.
• Skilled in meticulous project tracking, identifying risks, and ensuring alignment with company objectives.
• Proficient in monitoring business case submissions, maintaining project timelines, and utilizing Kantata, a project management system, for detailed task management.
• Adept at creating workflow diagrams, project checklists, and recommending process improvements.
• Proactive in budget tracking and adept at facilitating stakeholder and vendor meetings to drive project success.

Lancaster, California, United States

• Promoted from Sales Assistant to full-time employee as a result of employer satisfaction with technical, customer support, and teamwork skills.
• Assisted the Senior Computer Scientist with setting up new accounts & laptops for incoming employees.
• Oversaw support tickets from FreshDesk by assigning tickets to the appropriate people as needed, as well as responding to customer issues & inquiries.
• Created high quality installation videos for our software by using Adobe Premiere Pro.
• Maintained updated PDF instructions as new versions of our software was released.
• Helped other departments & teams when needed, such as tested new software versions & reported bugs or suggested improvements.

Lancaster, California

• Promoted from intern to established employee as a result of employer satisfaction with quality of work.
• Completed a data analysis project under the supervision of the Director of Operations with continued data mining & entry into Excel to create updated analytical charts & trends for the Sales and Marketing team to.
• Helped the Senior Computer Scientist with IT support by upgrading computers & answering customer technical issues by email.
• Assisted in administrative duties, such as answered the phone & took down messages, watered the office plants, took out the recycling, & distributed mail to employees from USPS, FedEx, & UPS.
• Responsible for CRM clean-up by deactivating or merging duplicate entries of companies & contacts to remove clutter for the Sales and Marketing team, as well as for other departments in the company.

Lancaster, California

• Assisted Director of Operations with data mining to create analytical charts in Excel to present to the Sales and Marketing team, the Business Development Directors, & its Board of Directors to assess company trends.
• Helped standardize data entry procedures by being familiar with databases & entering pertinent data into CRM.
• Learned marketing & sales processes by interviewing colleagues at the company.

Bakersfield, California, United States

• Maintained social media platforms & content by promoting esports events, competitions, streams, and announcements for CSUB's esports club.
• Created flyers, banners, and video compilations by using Adobe Creative Cloud programs.

Lancaster, California, United States

• Planned, designed, & maintained social media campaigns & content by promoting advertisements for club activities & events for the Antelope Valley campus.
• Monitored & analyzed social media metrics to reveal demographics & trends then adjusted marketing strategies as needed.
• Scheduled posts by keeping a social media content calendar as well as interacted with students, staff, & faculty through social media platforms.

Lancaster, California

• Planned & organized campus events & activities for student life at CSUB-AV in order to create a sense of community on college grounds while encouraging students to participate with their peers, faculty, & staff for a.
• Maintained social media platforms & content by scheduling advertisements, taking pictures at events & miscellaneous activities, & posting them onto Facebook & Instagram.
• Properly voted with the other committee members on funds requests by having reviewed the appropriate turned-in paperwork that resulted in approval or denial of events or activities.
• Overhauled the club packet with updated & pertinent information to assist clubs with guidelines & funds requests by researching what was needed & by using Word to create the packet.
• Successfully acquired bulletin boards in the men's restrooms by pushing a need so that flyers & advertisements could be displayed to increase student life awareness.

Lancaster, California

• Assisted the Student Life Coordinator with keeping the student lounge clean & stocked with school supplies, coffee supplies & board games for students to work, play, & engage with other fellow students.
• Maintained the student store & sold CSUB merchandise to students, faculty, & staff by handling money & keeping a detailed record of inventory & purchases, as well as promoting CSUB gear on social media.
• Overseed daily & weekly room reservations for students to have study groups by implementing a new reservation process & by keeping an up-to-date Excel spreadsheet.
• Printed club flyers, general flyers, & other relevant advertisements of various sizes to display around campus for student life awareness using a wide-format printer.
• Managed all clubs by keeping an up-to-date officer contact list, tracked check-in/out of cabinet keys, & relayed event claims so there was no overlap of events to create harmony among the clubs.

Lancaster, CA

• Assisted the IT Consultant with installing, upgrading, & removing software & hardware on both Windows & Mac computers for the campus.
• Helped students, faculty, & staff with daily technical issues by having a base knowledge of how computers work which aided them to continue their work.
• Became the video editor assistant to students who needed to reduce & compress their videos for their classes by using iMovie & Handbrake which resulted in satisfied service.
• Became the go-to person for creating graphics for clubs & the campus by using Photoshop & Canva.

Lancaster, California

• Elected President for the 2019-20 school year to provide fun & engaging activities to students, faculty, & staff while also providing awareness for the LGBT+ community by affiliating with The OUTreach Center.
• Conducted multiple sessions per week to give students the opportunity to take a break from everyday schoolwork & to interact with other students of different studies.
• Created & planned events & fundraisers related to games by being part of a committee that follows the Robert’s Rules of Order to contribute to student life on campus.
• Managed the club’s Instagram account by posting smiling faces of club members having fun playing games & by posting pictures of club events & activities outside of regular meetings that have resulted in being highly.

Lancaster, California

• Evaluated woodwind instruments for issues then fixed them using precise tools as well as heavily tested the instruments for quality assurance before the transfer of the instrument to the client which resulted in.
• Documented client & instrument information on paper for data management & record keeping.
• Overhauled woodwind instruments for various jobs, such as deep cleaning, replacement of key pads & felt, and smoothing out dents.
• Used meticulous tools, such as screwdrivers, handheld drills, pliers, razor blades, industrial tweezers, & industrial blow dryer.

Lancaster, California

• Greeted all guests with a smile, eye contact, warmth, & geniality to provide a welcoming & safe environment which resulted in a better customer experience.
• Created & maintained relationships with customers & regulars by speaking with enthusiasm & taking an interest in their daily lives which resulted in customer loyalty.
• Provided the highest level of service by being attentive to guests during their entire dining or drinking experience by responding positively & eagerly to guest's needs.
• Collected & handled cash, credit cards, & gift cards into POS system for accurate cash balance at the end of the work day.

Valencia, California

• Greeted all customers with a warm smile, eye contact, & verbally acknowledged them in a friendly demeanor as they walked throughout the store.
• Provided a best-in-class customer experience by offering assistance when needed in a polite & knowledgeable manner to educate, inform, inspire, & wardrobe the customer.
• Worked with other associates & the sales team to drive up sales by informing customers of current promotions & the latest fashion which resulted in brand loyalty.
• Assisted in floor moves, merchandising, display maintenance, & housekeeping to ensure organization & cleanliness throughout the store.

Mira Loma, CA

• Provided valuable quality service as a point of contact through written & verbal communication for managing a variety of accounts including LeSportsac, Dillards, Macy's, Lord & Taylor, Bed Bath & Beyond, Buy Buy Baby.
• Accurately processed & allocated orders through the Warehouse Management System (WMS) for packaging & shipment of merchandise into the retail supply chain.
• Used programs, such as FedEx Group Ship Manager, Ship Rush 7, UPS Worldship, Wolin: Davinci to allocate & ship individual orders as needed.

Rosamond, CA

• Performed safe, proper & humane care of assigned animal exhibits, holding facilities, & associated service areas under the supervision of the senior feline keeper.
• Helped prepare food for the felines in the dietary preparation center as well as kept the center clean & sanitized for health purposes.
• Observed wild feline behavior & learned about animal husbandry to help educate the visiting public of all ages by answering questions & giving tours which provided a more rewarding visitor experience.
• Assisted the gift shop associate with purchases & answered questions about gift shop merchandise to the incoming visitors.

Riverton, UT

• Greeted guests with a smile & cheerful manner to make the guests feel welcomed & to enjoy a better guest experience.
• Prepared vegetables & meats as well as created customer's sandwiches with care & attention to detail which resulted in compliments & tips.
• Checked out guests with a POS system, taking payments in the form of cash, credit cards, & gift cards, & balanced the cash register when closing the restaurant.
• Cleaned the entire restaurant before opening as well as when closing.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.69 Gpa

Activities and Societies: Involved in the CSUB RoadRunner Esports Club as their Social Media Coordinator.

Bachelor'S Degree, Business Administration And Management, General, 3.55 Gpa

Activities and Societies: I held three secretarial club positions during my undergrad for Campus Gamers-AV, Business Club-AV, &.