• Negotiated rates and secured rewards for clients; developed strong vendor relationships to maximize profitability.

Revenue Cycle Leadership & Oversight:• Led revenue cycle operations for a multi-state healthcare system (26 states, 93 hospitals, 107 continuing care centers) ensuring alignment across various billing systems and streamlining workflows for optima; cash flow and collections.Operational Improvements & Project Management:• Spearheaded initiatives that reduced credit balances by $21M, with specific savings of $8M in Florida and $10M in Ohio, demonstrating expertise in process improvement and financial performance optimization. Financial Reporting & Analysis:• Developed financial reports that improved forecasting and operational decision-making, directly impacting the organization’s revenue cycle KPIs.System Implementation & Process Optimization:• Played a key role in Epic Go-Live implementation, drafting Standard Operating Procedures (SOPs) and training staff for seamless system transition and post-implementation support.Cross-Departmental Collaboration:• Led collaborative efforts between billing, registration, and vendor teams to enhance revenue cycle processes, resolve claim issues, and improve overall financial health.

Team Leadership & Operational Oversight:• Led a team of 10+ billing specialists, managing daily workflows, resolving operational challenges, and improving revenue cycle efficiency across multiple departments.Billing & Revenue Cycle Operations:• Ensured accurate billing and prompt follow-up on outstanding claims, improving Days in Accounts Receivable (AR) and Net Collection Percentages by 5%.Financial Analysis & Reporting:• Produced regular financial reports to monitor key revenue cycle metrics, identified areas for process improvement, and supported senior leadership with strategic decision-making.

Revenue Cycle Management & Claims Processing:• Managed complex claim denials and oversaw collections and appeals, reducing aged accounts by $5M and recovering $1M in COB payments.Revenue Optimization & Financial Impact:• Played a key role in optimizing revenue recovery processes, contributing to the overall reduction in bad debt and improving reimbursement cycles.