Jacky Nakamura Email & Phone Number

Seattle, Washington, United States

• Create and execute a digital communications plan and communications calendar in collaboration with directors and staff.• Coordinate, design, edit, and publish internal and external communications including, but not limited to, engagement emails, e-newsletters, flyers, and other publications, including some printed collateral. • Manage, develop, and publish content for our website and other digital and social media platforms. • Manage all social media platforms and implement… Show more • Create and execute a digital communications plan and communications calendar in collaboration with directors and staff.• Coordinate, design, edit, and publish internal and external communications including, but not limited to, engagement emails, e-newsletters, flyers, and other publications, including some printed collateral. • Manage, develop, and publish content for our website and other digital and social media platforms. • Manage all social media platforms and implement strategies to increase engagement, including expanding into other platforms. • Manage text tools and text advocacy efforts, building and implementing an effective program.• Facilitate and increase member engagement through various electronic and social media communications. • Help grow PROTEC17’s membership through effective communication strategies.• Manage digital marketing and promotion efforts for PROTEC17 meetings, events, etc.• Measure and evaluate results, data, and trends of digital and social media content and campaigns, and continuously evolve to meet communications needs of members and the changing digital world.• Assist the Communications Director and Executive Director with other projects, as assigned.• Work with Union Representatives, Union Organizers, Program Directors, and others to support the mission-driven communication efforts of PROTEC17. Show less

Seattle, Washington, United States

• Co-design implementation of the King County Eviction Prevention and Rental Assistance Program (EPRAP) and City of Seattle Rental Assistance Program partnership to reduce barriers and create an equitable and accessible program centered on strong racial equity values.• Provide and lead customer service efforts (phone and email support to community members), administrative support, grant compliance, mass outreach (variety of platforms), and develop documentation and processes.•… Show more • Co-design implementation of the King County Eviction Prevention and Rental Assistance Program (EPRAP) and City of Seattle Rental Assistance Program partnership to reduce barriers and create an equitable and accessible program centered on strong racial equity values.• Provide and lead customer service efforts (phone and email support to community members), administrative support, grant compliance, mass outreach (variety of platforms), and develop documentation and processes.• Collaborate cross-team and serve as a liaison for: Accounting Department, IT Department, National Service Leadership Team, Community Services Operations Team, Bridge to Finish (program for community/technical colleges students), and Free Tax Preparation Campaign.• Ensure accurate and timely processing of all City of Seattle Rental Assistance finance processes.• Learn and work with various programs and Customer Relationship Management (CRM) softwares. -- Ex. Apricot Solutions, Microsoft Flows, GrantCare, CareMessage, MailChimp, DialMyCall, etc,.).• Do case management as needed; support team and provide supervisor support.• Co-design and co-lead hiring processes, trainings, and meetings.• Collaborate with Bridge to Finish team to provide expedited access to rental assistance for community college and technical college students.• Lead and facilitate meetings for BIPOC (Black, Indigenous, people of color) staff group, ad-hoc policy work groups, and DEIAC (Diversity Equity Inclusion Action Committee) committee to improve process and policy with Human Resources to create more equitable interview and hiring process.• Create and maintain website with resources for BIPOC staff (via Wix website builder).• Participate in monthly BIPOC Monthly Strategy Team with other BIPOC staff members and CEO to identify and strategize how to tackle organization-wide equity issues. Show less

Seattle, Washington, United States

• Connect with renters to assist with application completion, ensuring accommodations (getting language translation, strategizing for those who do not own computers or phones, etc.,)• Provide care and customer service to renters throughout process; balance multiple case management groups• Connect folks to additional and/or other resources• Determine eligibility for funding• Work directly with landlords and property managers to gather proper info and documentation• Advocate… Show more • Connect with renters to assist with application completion, ensuring accommodations (getting language translation, strategizing for those who do not own computers or phones, etc.,)• Provide care and customer service to renters throughout process; balance multiple case management groups• Connect folks to additional and/or other resources• Determine eligibility for funding• Work directly with landlords and property managers to gather proper info and documentation• Advocate for renters when landlords/property managers may be uninterested in the program• Work with the King County Eviction Rental Assistance Program (Large Landlord partnerships and King County Lottery)• Data entry into Apricot (case management system)• Complete check request processes for payment• Other duties as assignedDuring this term I also temporarily added capacity to the AmeriCorps Recruitment Team:• Lead mass outreach efforts via email (including MailChimp)• Connect and partner with both internal staff and partner agencies• Perform social media outreach (including demonstrating graphic design) Show less

Seattle, Washington, United States

Context: Serve on the Free Tax Preparation Campaign--a community-driven, anti-poverty program that seeks to maintain critical economic stability, reduce racial wealth disparities, and increase public health outcomes, particularly for communities of color.• Serve internally and programmatically at/with United Way of King County's Financial Stability team and provide direct-service efforts in the community • Execute grassroots and high-level volunteer recruitment strategies to recruit… Show more Context: Serve on the Free Tax Preparation Campaign--a community-driven, anti-poverty program that seeks to maintain critical economic stability, reduce racial wealth disparities, and increase public health outcomes, particularly for communities of color.• Serve internally and programmatically at/with United Way of King County's Financial Stability team and provide direct-service efforts in the community • Execute grassroots and high-level volunteer recruitment strategies to recruit 1000+ volunteers (emails, calls, classroom presentations, social media, etc.,)• Ensure quality communication with 1000+ volunteer base• Conduct mass communication with clients and manage the program email inbox• Create and improve training content; assist in training facilitation• Receive training on/provide assistance with: tax law, financial coaching, financial aid navigation, troubleshooting complex financial questions, managing service delivery/site flow, and volunteer management• Perform community outreach for program services (emails, calls, presentations, social media outreach, distribution of physical materials, etc.,)• Provide direct client services through: managing two tax sites, preparing taxes for two virtual services, providing phone assistance for a self-filing service, and facilitating financial empowerment workshops• Demonstrate and gain competency with a variety of programs including: MS Suite, GetConnected, TaxSlayer, MyFreeTaxes.com, GetYourRefund.org, Zendesk, Apricot, etc.,NOTE: In March 2019 I switched to a different United Way program and worked directly with a partner agency, Solid Ground, to aid with COVID-19-related rent assistance/crisis-response efforts.• Work from the Apricot software/platform• Communicate and assist at-risk tenants gather appropriate documents and info to complete applications • Connect folx to additional resources (ex. Free legal assistance for those at risk of eviction during the moratorium) Show less

• Assist Office of University Ministries staff with clerical and administrative duties• Staffing and participating in the Office of University Ministries by offering customer service and administrative support to Campus Ministries & The John Perkins Center and various Office of Student Life staff• Assisting students/staff/faculty by phone and in person and sorting through and answering large quantities of emails• Participate and assist SPU worship services and events• Creating… Show more • Assist Office of University Ministries staff with clerical and administrative duties• Staffing and participating in the Office of University Ministries by offering customer service and administrative support to Campus Ministries & The John Perkins Center and various Office of Student Life staff• Assisting students/staff/faculty by phone and in person and sorting through and answering large quantities of emails• Participate and assist SPU worship services and events• Creating marketing emails, posters, worship bulletins, flyers etc. for the Office of University Ministries• Provide phone support to the University Ministries Administrative Assistant, answering inquiries about various University Ministries events, services and ministries• Update and maintain various OUM web pages and calendars • Assist with general office-sponsored activities (student leader application process, meetings, special events, publicity, etc.)• Office tasks such as: cleaning office space, washing dishes, organizing storage Show less

Greater Seattle Area

• Develop and demonstrate management skills• Carry out a variety of administrative tasks (including scheduling of office hours, assisting with applications, etc.,)• Facilitate effective team collaboration• Enhance communication skills across multiple mediums• Promote events and organizations through social media• Serve as a liaison between Seattle Pacific University's student government (ASSP) and the community• Promote ASSP programs on campus and the concerns of… Show more • Develop and demonstrate management skills• Carry out a variety of administrative tasks (including scheduling of office hours, assisting with applications, etc.,)• Facilitate effective team collaboration• Enhance communication skills across multiple mediums• Promote events and organizations through social media• Serve as a liaison between Seattle Pacific University's student government (ASSP) and the community• Promote ASSP programs on campus and the concerns of students in the wider community by orchestrating the development and distribution of ASSP communication resources• Oversee the services of the ASSP and the operations of the ASSP Office Show less

Greater Seattle Area

• Assist Marketing/Communication department with its goal of increasing value and engagement among key NetHope target audiences (members, tech partners, donors, media)• Target audience list development and increasing social media following• Write blog posts and social media content• Conduct media research and outreach• Assist in draft story pitches/press releases for technology and philanthropic media outlets• Gain exposure to marketing automation (Salesforce and Sharp… Show more • Assist Marketing/Communication department with its goal of increasing value and engagement among key NetHope target audiences (members, tech partners, donors, media)• Target audience list development and increasing social media following• Write blog posts and social media content• Conduct media research and outreach• Assist in draft story pitches/press releases for technology and philanthropic media outlets• Gain exposure to marketing automation (Salesforce and Sharp Spring) and project management tools• Practice duties of a communications strategist in a global nonprofit consortium with 57 members• For academic credit purposes: write weekly blog posts about experience and interview three members of NetHope to fully engage with the organization Show less

Maui, Hawaii

• Carry out administrative and operational tasks • Design product labels using Adobe Photoshop and Canva • Demonstrate effective communication with Maui Bee Well Medicinals creator • Package products and organize/keep track of inventory

Greater Seattle Area

• Develop and lead spiritual formation opportunities for individuals and groups• Collaborate cross-departmentally to provide a variety of ministry opportunities• Articulate importance of engaging with issues of diversity and reconciliation• Participate in meaningful conversation and relationships around issues of diversity and reconciliation• Describe experience with and educate others on, nine different spiritual practices• Articulate knowledge and experience needed for… Show more • Develop and lead spiritual formation opportunities for individuals and groups• Collaborate cross-departmentally to provide a variety of ministry opportunities• Articulate importance of engaging with issues of diversity and reconciliation• Participate in meaningful conversation and relationships around issues of diversity and reconciliation• Describe experience with and educate others on, nine different spiritual practices• Articulate knowledge and experience needed for successful event planning• Demonstrate problem-solving skills by designing solutions to challenges in their Residence Hall, Staff, and/or in their RHMC role• Cultivate leadership in heading staff meetings and supporting a staff • Maintain and manage budgeting as well as look for areas of growth in the program• Demonstrate ability to create, edit, and re-imagine job descriptions, by-laws, etc., Show less

Greater Seattle Area

• Efficient and friendly customer service• Re-stocking shelves and creating lists of needed products• Effective multi-tasking of customer service and stocking product

Bachelor’S Degree, Communication, General

Activities and Societies: Associated Students of Seattle Pacific (Student Government), Asian American Student Association (Board Member).

Bachelor’S Degree, Sociology

High School

Activities and Societies: King Kekaulike High School Key Club, Project Unify, Best Buddies International, Varsity Tennis Team, Drama Club.