Jacky Pham Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• Single point of contact to oversee and resolve complaints
• Administrating a resolution to cases filed against the company with the National Board for Consumer Disputes (ARN)
• Examine and reevaluate cases previously concluded by the company for reconsideration
• Responsible for hosting complaints forum every quarter & presenting the statistics to the board

Stockholm, Stockholm County, Sweden

• Managing Escalated Cases and Manager Callbacks
• Monitoring the Customer Privacy inbox and handling inquiries of the data subject's rights in accordance of GDPR
• Provide onboarding in GDPR compliance
• Occassionally assisting our economy department with various tasks such as attesting refunds, recalling & pausing debt collection, sending debt to the Swedish Enforcement Authority etc.
• ... including all previous duties

Stockholm, Stockholm County, Sweden

• Handling both incoming live & asynchronous chat on the Swedish, Norwegian, Danish & Finnish market
• ... same duties as an Operations Advisor

Stockholm, Stockholm County, Sweden

• Handling inbound calls & emails regarding financial matters for the Swedish, Norwegian, Danish & Finnish market
• Conducted pre-collection outbound calls to Swedish customers with overdue debts
• Indirectly pausing or recalling invoices from debt collection
• Administrating customer accounts
• Mentoring new employees

Stockholm, Stockholm County, Sweden

• Planning and organizing events & activities at the office
• Encouraging and maintaining a good work culture

Stockholm, Stockholm County, Sweden

• Attending to customer queries, concerns, and comments posted to following social media platforms: Trustpilot, Instagram, Facebook, X (Twitter), Google Play and App Store

Stockholm, Stockholm County, Sweden

• Providing technical support and technical advice for computers over phone
• ... including the duties of all previous departments

Stockholm, Stockholm County, Sweden

• Providing support for multiple applications that include paid subscriptions
• Addressing customer concerns and inquiries as well as resolving customer complaints regarding paid subscriptions & paid applications
• Assisting customers in searching for unrecognized charges, unauthorized purchases and bills on their accounts
• Assisting customers in refunding purchases by determining eligibility
• Investigating and closing suspicious accounts for fraudulent activities
• ... including the duties of a Technical Support Advisor

Stockholm, Stockholm County, Sweden

• Providing technical support and technical advice for phones and accessories over phone
• Troubleshooting hardware and software issues
• Booking different types of repair services for customers

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• Assembling hydraulic pumps
• Supervising summer workers
• Inventory management
• Stock clerk
• Hung up fully assembled hydraulics for washing and painting

Stockholm, Stockholm County, Sweden

• Supervising junior moderators
• Actively handling disputes
• Administrating user accounts such as tracking and banning ban evaders, closing accounts etc.
• Monitoring users for suspicious & fraudulent activity
• Monitoring multiple forums
• Answering inquiries in both direct messages and in forums

Japanese Language And Literature

• Japanese I

Computer Programming

• Programming: Specialization in Game Design and Scripting

Adult High School/Secondary Diploma Program

High School

• Natural Science Programme