Jacky Thomas Email & Phone Number

Bradenton, Florida

• Led new customers through iSolved implementations, ensuring their payroll and HR business processes were set up accurately. • Obtained current customer payroll processes by using an in-depth phone interview, reviewing historical payroll data, balancing payroll data spreadsheets and reviewing tax returns. Discussed their pain points, expectations, timeframe, goals including restructuring of the payroll process and changing pay frequency.• Built all earning and deductions codes related to processing payroll including assisting other team members with building their codes. i.e. benefits, time, GL. Ensured the proper function of the codes including the math behind them, their taxation and testing them. Assisted new team members with learning, building and understanding codes.• Planned and reviewed key payroll project timelines with customers to remain on schedule. Notified project manager when escalation was necessary. Coordinated client meeting with benefits, time and GL team members to ensure all client payroll related concerns were addressed. • Led an online meeting for the first 2-4 payroll cycles so the customers were comfortable processing independently.• Prepared customers for post-implementation self-sufficiency by delivering iSolved training and showing them where they could find iSolved resources.• Filled in for team leads to cover customer training during peak periods and vacations.• Contributed to the improvement of the payroll implementation processes by providing suggestions and helping teammates with heavy workloads.• Created handouts and shared them with team members and new hires to help them quickly come up to speed on iSolved.• Increased iSolved knowledge base by independently taking the internal webinars and video courses to gain software expertise.• Software: iSolved, Excel, Word, Outlook Email, MS Calendar, WebEx, NetSuite and Box

Bradenton, Florida

• Assist and maintain a strategic and coordinated approach for resolving business critical federal, state and local specific regulatory requirements, tax issues and compliance requests.• Proactively analyze and update payroll compliance practices and policies to ensure TriNet payroll operations are aligned with the statutory requirements. Maintain charts for colleagues to reference.• Audit worksite employees and client set up for minimum wage/salary, FLSA statuses, pay frequency, and pay code compliance.• Process monthly minimum wage audits for all TriNet platforms: Accord, Ambrose, SOI and Passport.• Process service orders for client’s pay frequency set up.• Process Northstar cases for compliance items and provide statutes to back up TriNet’s position in difficult or complex situations. Process hundreds of cases annually.• Year-end training presentations using PowerPoint.• Software: Northstar, PeopleSoft, Excel, MS Word, PowerPoint, Outlook, RIA, BNA

Sarasota, Florida Area

• Processed payrolls for a client load 50+ small and medium sized businesses with 1-500 employees each, who were located in numerous states • First point of contact for the client and their employees.• Resolved payroll issues, ran special batches, educated employees on payroll• Met SAS-70 compliance• Produced reports, Tax Adjustments, W-2c, Voids, Reissues, Help Desk• Assisted clients with electronic payroll submissions, viewing reports on the web, tracking deliveries• Coordinated with other departments for garnishments, wire transfers, billing and benefit issues for the client.• Assigned to team that handles premier or highest tier clients• Software: Davison, Excel, Word, PowerPoint, Outlook.

Sarasota, Florida Area

The position title is misleading. The position evolved during my tenure. • Oversaw work order program in Maintenance Connection software to schedule repairs and preventative maintenance to all equipment, buildings, and vehicles for airport departments and tenants. • First point of contact for Facilities department, outside requests, and vendors for repairs, preventative maintenance, and hurricane prep.• Implemented monthly awards to recognize superior performance, increases in efficiency, recognize suggestions, and ability to follow instructions.• Managed two email accounts; answered two phone lines, one radio with cell phone and in person requests throughout the day to receive work order requests.• Established in-house uniform program reducing costs by over $10,000 annually. • Assisted manager with administrative tasks including evaluations, hiring/firing process for a staff of 40.• Software: Maintenance Connection, Buy Speed, Excel, Word, PowerPoint, Outlook and internet research.

Knoxville, Tennessee Area

• Oversaw and processed regular and special payrolls from beginning to end for 150+ employees; W-2’s, payroll quarterly taxes, 401a, 457 and Roth IRA payments, Excel timesheets, and interpret company policy to employees. Hired, supervised and trained one part-time assistant in the payroll office.• Processed savings bond orders, garnishments, voluntary deductions, periodic and annual pay changes, accrued holiday pay, and bonuses. Calculated 28 day overtime pay as required by the FLSA for 24 hour shift employees.• Implemented mandatory direct deposit without incident. Educated employees and assisted them with their banking needs to ensure a smooth transition.• Assisted HR as it related to payroll and provided coverage during HR staff leave time.• Software conversion to Nqative Activity HR & PR successfully completed. Spent nearly a year in preparation, assisted with GL corrections, ran parallel payrolls for 3 months.• Labor Allocation Spreadsheet, Accrued Leave plan, $6M Salary Budget spreadsheet.• Prepared for and participated in the airport’s annual audit and Workers Comp Audit.• Interacted daily with employees and all levels of management raising the level of payroll understanding while providing superior customer service.• Software: Compushare HR & PR, Nqative Activity HR & PR, Excel, Word, PowerPoint, online banking, tax preparation and payments.