Jacky Tsoi Email and Phone Number

E-commerce Department

• Participating in a research project on university students’ learning experiences, involving qualitative and quantitative data collection and analysis• Assisting in website design and creating web content

• Handled 50+ inquiries and complaints daily from the public through various channels, such as phone, email, or app, using Oracle Siebel Customer Relationship Management (CRM) applications.• Assisted in preparing statistical reports using Microsoft Word, Excel• Applied the established guidelines and procedures to triage the tasks and requests to the appropriate bureau or departments according to their nature and urgency• Integrated with other systems and applications, such as Geographic Information System (GIS), Electronic Document Management System (EDMS)