Promoted from Director, International Risk Management, role grew to encompass oversight of both domestic and international risk management in addition to establishing a team to support increase in travel population.Engage community to determine enhancements and growth in support, establishing key metrics and goals to better serve overall university population. Nimble and quick thinker, guided university response to COVID-19 pandemic including determination of return to travel guidelines and protocols.

Served as the chief international officer and led university’s COVID-19 response efforts on its international travel portfolio and global campuses. Coordinated with cross-campus partners to establish University's first International Travel Policy, enabling tracking and emergency response support to all traveler types. Created and implemented health and safety online training program for students and program leaders. Coordinate University's international incident response team.

High-performing, growth-focused leader establishing goals and objectives for both office and program portfolio. Rebranded office to better align with the overall mission of the college.Strategy Development: Established vision, mission, and goals for the office, aligning with the Dean’s strategic vision. Expanded administrative support to enhance student and faculty engagement.Marketing and Branding: Led the rebranding of the office name and program portfolio in 2017 to support the vision and mission of the office. Stakeholder Development: Cultivated relationships with Klein College to increase participation in global opportunities among faculty and students. Project Management and Implementation: Established criteria for new program development, soliciting 5 proposals for new short-term program options within the first year. Expanded the office’s portfolio to meet student demand.Budget Development & Oversight: Managed a $2.5 million annual budget, collaborating with faculty on individual programmatic budgets and financial reconciliation.Supervisory Experience: Recruited, selected, and trained eight students and permanent staff. Directly supervised and managed professional development plans for each professional staff member.

Educational design, experiential learning and instruction on Food, Culture, and Tourism in Philadelphia as a part of Temple's STHM in spring 2023.

Responsible for overall program logistics, curriculum, student issues, and finances. Engaged with Irish and Northern Irish communities, as well as U.S. based partner organizations, host families and work placements to establish leadership criteria for participants. Responded to student emergencies as they arise, including but not limited to medical and mental health issues, as well as work placement and host family concerns. Conducted research on leadership curriculums to develop cohesive strategy. Defined mission, goals and objectives of curriculum. Collaborated with service partners in Washington, DC on social impact projects to be completed over the course of the summer months.Designed and administered ongoing evaluations and assessment of program to determine impact of program, as well as areas in need of strengthening. Established metrics to evaluate student development. Monitored and assessed host family and work placement experiences to determine areas for growth. Collaborated with staff to annually review program, preparing suggestions/recommendations for future years.Researched proposed program costs to develop yearly program budget. Monitored income and expenditures, authorizing approval of expenses for team over the course of the summer program. Reconcile proposed costs with actual costs of budget. Maintained records of organization checking account, as well as payment of programmatic invoices.Identified community partners in Washington, DC area to better incorporate service component of the program with the curriculum goals and objectives. Liaised with organization’s Board members, community partner organizations, host families, work placement supervisors, and students on behalf of the organization. Directly supervised one full-time staff and several volunteer management team members.

Created program guidelines for tracking international service learning hours for each student. Developed protocols and procedures for students in regards to their service learning placements. Conduct site visits to evaluate various placements. Developed student evaluations to analyze the success of service learning group projects and overall placement.Developed 16-week lesson plan for first-year students focusing on their first semester in college and their international experience. Lesson plan topics included transitioning to college, cultural adjustment, cross cultural communication, service learning, power and privilege, global citizenship, and re-entry.Implemented staff training wiki, documenting policies and procedures for on-site staff. Oversaw the editing and distribution of bi-weekly newsletter, managed in WordPress. Mentored professional staff member on creating a social media strategy to effectively engage student population on-site.Served as on-site leadership for 113 first year students studying in Dublin, Ireland. Advised students on issues surrounding their international service learning placements, housing concerns, academic culture in Ireland, and transition to Northeastern University in January. Served as direct supervisor to two professional staff members. Trained staff members on various areas of the job, as well as serve as support for issues that arise. Troubleshot during on-call emergencies. Conducted goal setting and evaluations throughout the semester.

Increased program enrollment of international exchange program by 17% in one academic year. Established streamlined registration process for exchange students in collaboration with the Registrar’s Office. Reviewed potential exchange partnerships to determine the need for the opportunity.Addressed and analyzed problems related to the exchange program. Initiated meetings with various departments on campus to try and resolve problems before they arise. Participated on university-wide committees to enhance international student success.Served as on-site coordinator for over 150 exchange students at The George Washington University. Advised on academics, social integration, internships, and immigration status within the U.S. Prepared and distributed pre-arrival information through various online formats. Overhauled weeklong orientation program for international exchange students. Recruited, interviewed, trained and managed volunteer student orientation leaders. Established standardized sessions for students regarding academic success and transition to the college culture within the U.S.Created cohesive marketing materials for outbound exchange study abroad programs to align with the overall Office for Study Abroad marketing materials. Wrote and edited website content for both inbound and outbound exchanges. Developed inbound marketing materials for distribution to international partners.Collaborated with various senior officials in both academic and student support offices to coordinate the admissions and orientation process for incoming exchange students. Troubleshot programmatic issues with various university officials. Served as direct supervisor, overseeing the hiring and training process, for Program Assistant and Exchange Intern. Assigned tasks, monitored and evaluated performance of both positions.

Led the implementation of StudioAbroad, a software that will become their website, database, and online application system, throughout the university. Facilitated the transition of 15 offices from paper processes to online processing. Created standard application process for students traveling under university's travel policy.

Research current trends affecting Maritime Security Sector Reform and obstacles to Security Sector Reform, including Disarmament, Demobilization, and Reintegration; corruption; and police reform.

Supervised weekly blog, Human Rights Flash Points, editing content and publishing information using Wordpress software. Developed website regarding Amnesty International USA’s work with geospatial technologies and preventing human rights abuses. Provided analysis on potential countries in crisis, specifically Sri Lanka and Pakistan over their growing IDP populations.

Researched international standards on content, curriculum, and testing to compare to the United States standards in K-12 education. Wrote and edited grant proposals on Common Core’s research agenda for prospective funders.

Prepared marketing and training materials for mass distribution to higher education officials. Planned Terra Dotta’s annual users conference, coordinating the hotel arrangements, registration, and session proposals. Researched and presented new opportunities for expansion and growth of company.

Headed content and development project for implementation of new website. Converted paper application to web-based application while training university officials on the administrative aspects of new software. Supervised four student workers on daily office protocol.