Jacline Workman Email & Phone Number

Memphis, Tennessee, United States

• Led Support & QA Team to resolve high-priority customer issues with data-driven insights and proactive communication.
• Collaborated with Development Team to prioritize bug fixes and enhancements based on customer feedback for improved system reliability.
• Assisted in pilot program rollouts by providing guidance and hands-on assistance to ensure smooth and successful deployments.

Memphis, Tennessee, United States

• De-escalation Specialist: Utilized strong customer service skills to address issues effectively, building trust and fostering positive relationships.
• External Analytics & Process Development: Designed dashboards to support franchise operations, enhancing data-driven decision-making.
• Internal Analytics & Process Development: Developed metrics to drive system enhancements and effective training for the franchise body.

Denver, Colorado, United States

Arvada, Colorado, United States

Key Accomplishments:Online Review Program DriverSpearheaded an Online Review Program by collaborating with vendors and driving adoption of NextDoor. Increased recommendations by 500% in 6 weeks and improved neighborhood visibility, moving from the #7 to the #2 ranking spot. Focused on tracking NextDoor leads as a dedicated personal lead source to maximize.

Broomfield, CO

• Cleared a 9-month filing backlog for 10,000 employees, enhancing efficiency and streamlining operations.
• Managed off-boarding process for 10,000 employees, ensuring compliance and efficiency in terminations.
• Collaborated with managers to gather resignation letters and off-boarding instructions, processed resignations using Oracle, and coordinated with payroll for timely processing of final checks.

Denver, CO

• Conducted I9 Audit by reviewing all past and present I9’s for the entire company, tracking errors, and ensuring proper document destruction terms.
• Verified all contractors working on projects and ensured all necessary training documents were on file.
• Coordinated talent acquisition by creating and posting requisitions, scheduling interviews, and verifying job descriptions were coded correctly.

Louisville, Colorado

• Verified and cleared pre-employment screenings, ensuring compliance and smooth on-boarding process.
• Acted as a direct point of contact for employees, hiring managers, and recruiters, providing timely updates and resolving queries.
• Created Workday accounts and managed systems access notifications for new hires at Medtronic in Louisville, Colorado.

Broomfield, CO

• Facilitated new hire orientation and processed all new hire documents for regional and remote offices.
• Managed HRIS system to ensure accurate processing of onboarding, role/life changes, and offboarding procedures.
• Reconciled headcount reports and staffing models for efficient workforce planning.

Denver, CO

• Audited, correlated, and tracked over 600 in-house claim files with database accuracy.
• Assisted in compiling and tracking restitution amounts for 500+ individuals on Davis Bacon Projects.
• Ensured seamless data management and accuracy for Denver Housing Authority's operations.

Irvine, CA

• Managed employee relations and satisfaction check-ins for remote and off-site workforce.
• Designed new Recruiter Training Program and Onboarding Initiative for Remote Workers.
• Planned and executed all recruiting events and quarterly employee gatherings.

Aliso Viejo, CA

• Assisted with new-hire orientations and facilitated smooth onboarding processes.
• Collaborated with Database Designer to develop and implement a new off-site file tracking system.
• Managed and reviewed in-house dictation for 30 employees, ensuring accuracy and efficiency.

Orange County, California Area

• Created and managed a tracking and calendaring program for safety meetings and trainings using Microsoft Outlook.
• Reviewed and analyzed interoffice mail for strategic analysis input and organized Safety Committee meetings.
• Promoted from Receptionist to Administrative Assistant at Checkmate Staffing Services in Orange County, California.

Education record

Education record