Jaclyn Brown Email & Phone Number

Mesa, Az

Mesa, Arizona, United States

Manage the State Organizing Team volunteers in multiple states. Facilitate meetings to create an environment conducive to peer learning, empowerment, and teaching one another. Assist in determining roles/responsibilities that Organizing Team Members wish to pursue or learn. Strategize with teams to determine the best way to focus on grassroots solutions.• Assist in developing a state organizing team shared values and/or organizing principles• Keep progress notes for each team regarding meetings, events, actions, etc.• Provide reminders and technical support for meetings or events • Assisted with Mobilize Recovery 2021 planning

Scottsdale

Ensured quality throughout the software development life cycle by performing systematic software testing across all product lines in multiple projects. Analyzed requirements and collaborate with the delivery team to groom requirements ensuring they are clear, concise and testable/verifiable. Worked with scrum team and SMEs to identify deviations from requirements. Worked with other QA team members to gain system wide knowledge on assigned projects.• Implement quality best practices around defining test approach and writing/executing test cases for all applicable test levels• Responsible for reporting and tracking defects to resolution• Assess release readiness/stability based on test results (risk based)• Confirm changes align with business and are implemented correctly by IT

Scottsdale, Az

Process Owner for Troubleshooting, which included conducting exploratory testing on issues that are reported and the creation of bugs for issues that are found. Responsible for authoring form user stories for implementation into the rating systems. Performed User Acceptance Testing for form user stories, along with various other maintenance related user stories and bugs. • Reviewed requests from Product Development to determine system impacts/changes, along with updating information within our website and proofing of changes made by others• Maintained and updated form mapping workbooks for all lines of business• Updated various reference documents and files for agents and internal users that are impacted with IT releases and Product Development requests on our website• Assisted in the revision and creation of new forms to the PPS (Docucorp) system, along with the building of libraries for forms releases to agents

Phoenix, Arizona Area

Member in the Efficiency Committee, with the primary focus on identifying areas for increased efficiency, developing improved procedures, and implementing new processes. Mentored new employees and assisted in any additional training needed for new processes implemented. Regularly completed assigned tasks ahead of schedule, which allowed for the ability to assist others with outstanding tasks.• Managed and maintained a book of business of 82 active accounts• Completed year end settlements and delivered form 5500s to clients within ERISA guidelines• Worked with matrix partners to ensure the Rate Action Form created for clients is accurate and completed in a timely manner• Ensured renewal files were set up accurately and documents provided to the Underwriter within the agreed upon date

Phoenix, Az

Participated in the Mentor/Peer Guide program, serving as a Mentor/Peer Guide for new employees. Served as a member of the Customer Service Team, which focused on seeking ways to increase and ensure customer satisfaction. Worked on the MED/PIP Calibration Committee, with emphasis on standardizing processes, in an effort to eliminate inconsistencies amongst teams.• Responsible for the handling and processing of 200 open medical claims on average• Reviewed and processed medical claims related to injuries sustained in accidents• Evaluated the severity of injuries and medically managed claims to completion• Reviewed attorney medical demands to ensure all claims submitted were accident related

Tucson, Az

Pioneered a campaign to move from paper communication to e-mail, in an effort to reduce costs and increase response rate from the customer. Regularly worked with team supervisors to develop ideas to increase efficiency in claims handling, customer service scores, and Auto Repair Xpress program utilization. Received Claims Employee of the Month award, along with consistent record of “Perfect 10” customer service surveys.• Managed an open claim load average of 120 claims, completing first contact on all claims within 24 hours • Conducted policy coverage investigations to confirm if coverage would be applicable in various situations• Assisted customers on all aspects of their claim, ranging from medical bill review and payments to arrangements for property damage repairs• Acted as a Mentor for new employees and as a Job Shadow Representative for potential new employees to better understand the various aspects of the position

Tucson, Az

Managed a staff of four employees. Oversaw operations at two branches with a combined car fleet average of 120 vehicles. Trained and developed new Management Trainees and Management Assistants, with emphasis on sales techniques, customer service, and fleet management. • Guided customers through the rental car process by assessing their vehicle needs, along with walkthrough and explanation of the rental contract• Handled any customer service issues and questions regarding all aspects of rentals and obtained potential car sales leads• Maintained relationships with corporate accounts and regularly marketed to potential new clients monthly• Monitored and reconciled outstanding corporate account balances on rentals

Bachelor’S Degree, Marketing

Activities and Societies: American Marketing Association, Advertising Federation

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa