Jaclyn Carleton Email & Phone Number

Charleston, Sc, Us

Lead the North America Global Key Account Management Division, partnering with over 300 global brands and retailers to mitigate consumer risk with comprehensive testing, inspection, and sustainability expertise. Guide brands through the full quality and compliance process to launch products in global markets, supporting leaders in navigating a complex regulatory environment. Build and lead a highly engaged team of account managers, fostering strong internal collaboration and a culture of continuous improvement to promote internal growth and create a pipeline of future leaders. Develop and implement Standard Operating Procedures (SOP), driving pace and precision by aligning international teams and creating seamless operations and consistency for diverse, global organizations. Leverage a nuanced, consultative approach to international business relations, advising companies on new innovations and industry best practices while adjusting strategies based on specific client needs. Manage our global network of laboratories and inspection offices across 100 countries, ensuring adherence of testing and inspection protocols for compliance in all markets of sale. Maximize account growth by identifying and filling gaps in service to deliver significant client value and employ internal resources to support client objectives.

Promoted to manage the North America Business Development Team for the Global Softlines Retail Division with full P&L responsibility, focusing on accelerating revenue growth and brand awareness through comprehensive sales plans. Analyzed market data to identify trends and capture opportunities for growth across retailers, brands, and manufacturers. Established and strengthened new client relationships, driving RFP responses to meet client needs while maintaining operational revenue and margin targets. Advised leadership on minimizing reputational risk and reducing environmental impact, while protecting the interests of all stakeholders. Partnered with global suppliers to develop innovative strategies for new product development, manufacturing efficiencies, and quality assurance. Led a high performing team of sales professionals, collaborating individually to develop career plans for internal advancement, improving motivation and engagement.

Greater Philadelphia Area

Led design, product development, and global sourcing teams to build the $63MM seasonal general merchandise business from the ground up in a fast-paced startup environment, resulting in a high-profile transaction. Partnered with the product design and innovation team to develop creative strategies for clients’ private label brands based on trends, industry expertise, and sourcing best practices. Managed a team of 4 designers and 10 sourcing associates in Hong Kong, collaborating with the General Manager to build up the global supply chain and source potential vendors locally. Travelled extensively through Asia to facilitate vendor meetings and deploy global sourcing strategies, managing 50+ suppliers throughout Asia and North America. Presented product recommendations to buyers, delivering a comprehensive portfolio of products to attract the clients’ end consumer.

Bristol, Pa

Led and expanded the portfolio of strategic partnerships for Licensors and Licensees, representing 10% of EBITDA. Designed, developed, and implemented the company’s first Product Lifecycle Management (PLM) system to streamline all product development and sourcing efforts as a key member of the PLM committee. Evaluated the product lifecycle to refine processes and further improve critical KPIs including project visibility, turnaround times, and speed to market. Managed licensing contract negotiations and renewals to establish mutually beneficial terms, as well as licensing income and GMR payments. Orchestrated the entire product lifecycle and led marketing for all new product initiatives. Managed the social accountability and security audits for factories ensuring brand protection and consumer trust through ethical sourcing and manufacturing practices.

Bristol, Pa

Led 200+ new product launches annually for the $42MM Seasonal Brand, responsible for product development and engineering, global sourcing, and marketing. Held buyer meetings with top retailers ensuring YoY omni-channel assortment growth. Attended tradeshows, leading product merchandising, delivering marketing presentations, and securing new business opportunities to scale the brand.

Bristol, Pa

Managed international distributors in Asia and Europe for the $10MM B2B division, developing new sales networks and onboarding distributors to increase Lenox’s brand presence internationally. Led new product development initiatives for China and Europe markets; travelled for tradeshows and to fortify new business opportunities.

Bristol, Pa

Led a 40+ member sales team with responsibility for the execution of direct marketing campaigns for the $1MM B2C division.

Langhorne, Pa

Oversaw the Quality Monitoring of 10+ Marketing Specialists and successfully managed a high-volume of over 100 inquiries daily in a deadline-driven environment.