Jaclyn Daugherty Email & Phone Number

United States

Provides quick and efficient customer support by responding to emails, answering calls and/or issuing Webex or Microsoft Teams meetingsAppropriately routes patient and customer complaints and inquiries until situation is resolvedDemonstrates and installs CleveMed products for customers followed by training of office staff, RPSGTs and physicians on how to utilize device and web portal Creates and updates customized reports based on individual customer request and needUtilizes Zoho CRM system for customer communication, account documentation and sale order entry

Lansing, Michigan, United States

Conducted interviews of qualified applicants for technical positions.Trained sleep technologists/ trainees by providing hands on instruction in regards to the acquisition of sleep studies and generation of associated reports.Reviewed sleep studies, completed master scoring and provided appropriate constructive feedback to ensure quality recording.Mentored and coached trainees.Completed troubleshooting of technical equipment and scheduled repairs /updates as needed.Developed monthly tech schedule.Communicated study results to patients and provided clear instruction on follow up appointments.Maintained effective lines of communication regarding patient care with physicians, technologists, support and administrative personnel.

Managed HSATs (ResMed AirView) by educating the patient on proper set up, downloading device and scoring raw data to eliminate artifact and ensure quality. Efficiently completed all reports in a timely manner. Completed troubleshooting issues that arose with devices as needed.Performance of PSG, MSLT, and MWT studies, as well as CPAP, BIPAP, ASV and oxygen titrations on Compumedics software utilizing the International 10-20 System and appropriate application of ancillary equipment.Recognition of various artifacts and ability to correct them through quality recording.Recognition of medication effects on sleep architecture.Scoring of sleep studies per AASM guidelines.Provided patients with knowledge of testing procedures, sleep disorders, and appropriate therapy options.Performed CPAP/ mask desensitization to increase patient comfort and compliance.