Business Consulting, Coaching, and ManagementAssisting small and medium businesses with :- Goal setting and execution- New business, product or service launches- Marketing & Development- Systems implementation - Team management- Online Business launch, maintenance & management

Employee Management- Management of 6-10 Customer Services Representatives in a B2B overseas cold-storage facility- Responsibilities included :- Hiring, training, reviews, and termination, HR compliancy- Managed and delegated work loads, projects, & customer accounts- Managed & monitored employees inter-departmental & B2B client communicationsCustomer Service- Managed customer relations with 150+ businesses, and assisted with management of their logistics, trucking, inventory control, operations, invoices/billing- Project management liaison for B2B customers through their 3rd party experience with our facility, including new software development for customer experience, software maintenance, communication, inter-building operations, e-commerce projects & launches, logistics, etc.- Inter-department project management on behalf of customers, including imports, exports, sales, operations, trucking, logistics, e-commerce preparation, packaging, etc.- Senior management collaboration on behalf of customers and their experience with our facility- Invoicing, billing, and collection of payment for B2B clients

•Provide leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals•Analyze retail sales statistics to determine business growth potential. Manages all internal sales reporting via POS Back Office reporting and Excel•Serves as liaison to outside Accounting firm, Benefits and Payroll consultants, and Telecommunications firm•Oversees construction and opening of new retail locations. Also oversees closing of under-performing locations•Establish performance goals for all retail sales department employees, and monitors performance on a continual basis•Oversees all hiring, training and firing of personnel involved in retail sales•Participates with the Senior Staff, in the development of the Strategic Marketing Plan for the Company and ensures that all retail locations adhere to the plan•Develops, maintains and improves business relations with all customers of O&CO•Seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business for the Company•Uses teamwork to assist all associates in providing outstanding, quality customer service and maintaining boutique standards. Initiates training for sales associates and using available resources to enhance product knowledge. Minimizes customer complaints through effective customer service in accordance with store policy.

Achievement : Increased boutique sales by +15% in 3 months of managing through customer service and clientele-Responsible for driving store results in : sales, payroll, inventory, & expenses.- Direct P&L responsibility on a store level- Improve & maintain boutique operations & appearance- Directed the preparation and facilitation of store physical inventory/cycle counts- Management and development of all boutique sales associates- Initiated training for sales associates and using available resources to enhance product knowledge