Jaclyn Hicks Email & Phone Number

Dallas, Tx, Us

Coordinate with the business unit Supplier Relationship Manager (SRM) to design and manage the collection of all appropriate internal risk management materials from risk management departments within the Bank. Responsibility for designing the requirements for content and frequency for supplier risk management reporting. The design included developing system programs to automate the collection, reporting, and tracking of supplier risk mitigation efforts and recommend risk acceptance standards.Conducted analyses and presented dashboards to an enterprise governance committee in order to evaluate risk and potential impact to Comerica Bank.Responsible for all Risk and Compliance policies current with industry requirements by researching regulatory changes and requirements and coordinating with risk policy setting departments (Third Party Risk, Business Continuity/Disaster Recovery, Information Security, etc.) and updated and maintain risk management process documentation.Facilitated process to manage changes in policies, processes, and risk results. Enforced risk management governance programs and made recommended risk management acceptance standards, report on risk mitigation efforts and enforce controls.Maintained strong partnerships and communications, as it relates to Suppliers and continuous improvement feedback for Sourcing, Transition Management and Contracting.

Dallas, Tx, Us

Assist in monitoring regulatory publications for upcoming regulatory changes, new regulations and emerging industry trends, assessing potential impact to Comerica’s operations and communicate with all levels of internal and external individuals, one on one, through group presentations and in written mediums. Lead and manage major implementation processes for Corporate Compliance. This includes providing a leadership role. This involves actively working with other Corporate Compliance managers to ensure timely regulatory implementation. Lead and provide primary contact with Consumer Loan Center, Lending & Trade Services, Business Bank, Small Business and Private Banking compliance liaisons. This includes active participation in monthly 1-1’s and other support of compliance liaisons and contacts. Work with the business lines to develop self-testing processes and to analyze results.Lead and manage the implementation of Consumer Lending and Flood regulation changes. This also entails ensuring the proper transition to Corporate Compliance after implementation. These responsibilities require active leadership and management with various business units.Advise business lines on special training needs and assist in the creation and revision of training and training tools. Review and, in some instances, draft advertising and “customer facing” documents to ensure compliance with applicable regulations.Assist in the overall process for implementation of the Dodd-Frank Act (DFA Act). This includes submitting updated project plans for the Dodd-Frank log and actively working with other Corporate Compliance managers to ensure timely regulatory implementation updates are communicated.

Dallas, Tx, Us

Responsible for managing several teams within the Consumer Loan Fulfillment Department. Manage the hiring, corrective action process, termination process, complete annual reviews, conduct monthly one on ones and quarterly skip a level meetings. Responsible for coaching the Retail Bank, Wealth Management, Business Banking Lenders on effective methods for managing the loan origination process.Manage quality assurance process. Create guidelines, communicate expectations and monitor results. Ensure that Comerica is meeting and exceeding industry standards.Responsible for compliance and risk management activities for the department to mitigate risk due to operational losses, financial losses and losses due to not complying to State and National laws and regulations.Representive for Comerica Bank in the CBA Equity Fulfillment/Underwriting Committee.

Dallas, Tx, Us

Ensure compliance and adherence to government regulations and accuracy of information delivered to customers. Monitors privacy policies and procedures, fraud and financial controls needed due to nature of transaction services provided. Responsible for the management of a team of C3 employees. Manage and coach direct reports to reach all individual and team sales, service and quality goals. Responsible for making recommendations and/or decisions regarding hiring, separations, the performance management process (PMP), promotions. Collaboration with Contact Center Director and other Contact Center Supervisors on strategic planning, operational processes, corporate initiatives, technology improvements, unit cost management and quality improvement. Develop, implement, manage and maintain a compliance testing strategy and associated tactics that will help monitor the effectiveness of the corporate records management program for the corporation.Complete and maintain business unit risk assessments and ensure testing is completed. Developed and maintained business unit exam (self and facilitated) procedures, processes and timelines.Identify the need for change and generate ideas for the process improvements. Conduct detailed numeric analysis, develop recommendations for improvements, and present results.Manage technology related projects varying in size and complexity which will require problem solving, creative thinking, and process improvement. Conduct testing as required to support technology initiatives and validate the success of technology implementations with end users.

Charlotte, Nc, Us

Washington, Dc, Us

Washington, Dc, Us

M.B.A., Business Administration, Business Administration And Management, General

Bachelor'S Degree, Aeronautics/Aviation/Aerospace Science And Technology, General

Associate Of Science (A.S.), Aviation/Airway Management And Operations