Jaclyn Jackson, M.Ed. Email & Phone Number

Naperville, Il, Us

Chicago, Illinois, United States

• Ensure quality in the ASCM Instructor Development Program (IDP) by overseeing contracts with over 700 instructors globally. • Digitally transform IDP processes to enhance quality and efficiency in application and maintenance procedures, streamlining workflows to improve user experiences.• Implement quality assurance measures through market analysis, collaborating with stakeholders, align policies, procedures, and change management for instructors.• Assure the value of learning programs for instructors by leveraging data and performance metrics as part of the Global Partners Strategy & Alliances team. • Maintain high standards during the transition and rollout of a new Learning Management System, representing the instructor perspective to ensure user needs are met.• Transitioned instructor evaluations to a fully electronic format, improving accessibility and efficiency in the evaluation process.• Manage the recruitment and retention of instructors worldwide, implementing strategies to attract and retain top talent.• Lead the Instructor Advisory Workgroup, consisting of 12 international instructors who mentor program development, ensuring that the voices of both instructors and partners are heard.• Standardize and manage the training lifecycle for instructors across synchronous, asynchronous, and blended formats while overseeing online dashboards to ensure accessible resources. Established a global Instructor Training Courseware Taskforce to update courses in line with current standards.• Founded a monthly seminar series for instructors, focusing on product rollouts, instructional methods, diversity, equity, and inclusion, gamification, and data management.• Regularly update the website language and layout. • Contribute to the organization of the annual conference, ensuring a high-quality experience for all participants.

Chicago, Il

• Central liaison & contact person for all Translational Workforce Education programs within the Center for Clinical & Translational Sciences (CCTS) at UIC.• Enhanced instructional design of multiple professional development programs & workshops, online certificate programs, & a Master of Science program by working with subject matter experts (SMEs).• Cultivated a monthly seminar series program for Research Staff, which has recruited over 1000 participants & averages 80 attendees per session.• Created an Advisory Board of Clinical Research Coordinators to guide program development.• Designed & launched a certificate program for Research Coordinators & Staff at UIC, requiring CITI trainings, online modules, participation in the monthly seminar series, & Master Class Workshops.• Assisted Northwestern University’s NUCATS with a survey, to determine career satisfaction & retention in the workplace.• Implemented evaluations & gathered metrics to generate reports & proposals for NIH & CTSA grant renewals.• Facilitated students in the Master of Science in Clinical & Translational Science program, managing admissions, coursework & registrations, thesis defenses, & graduation.• Partnered with stakeholders, collaborated with subject matter experts, & coordinated with vendors to create & adapt curriculum to engage learners with training content.• Collaborated with Technology Services to create an online training center to house courses & registrations.• Managed finances & annual budgets of grant monies awarded to the CCTS, coordinating guest arrangements & vendor contracts for over 50 events annually.• Regularly monitored & updated the language & layout for the website.• Transitioned all educational programs to online learning during COVID 19 epidemic, utilizing programs such as Zoom & LMS Software such as Blackboard Learn.

Schaumburg, Il

- Managed academic activities for a cohort of 250 Doctoral (Computer Science & Business Administration) students including: academic plans and schedule options, mentor and dissertation plans, symposium support, Virtual Campus support and preparing reports while creating and sustaining a culture that supports strong academic programs.- Collaborated with various stakeholders to maintain and increase the programs 89% retention rate. - Worked with the Wounded Warrior Scholarship Program team and students. - Created new processes, tools, and resources for administrators and students to improve and streamline tasks while still complying with FERPA regulations and accreditation requirements of the Higher Learning Commission.

Schaumburg, Il

- Handled audits and quality assurance checks to ensure procedures were being done accurately and were compliant with the Higher Learning Commission accreditation. - Processed status changes for students who were cancelling, withdrawing, and returning to the University.- Evaluated and applied all prior learning including transfer credit, CLEP, PTCC, experiential learning.- Examined at minimum, 15 transcripts per week while completing at least 12 academic plans per day.- Directed the Graduate Routing committee, coordinating with the ground locations in Colorado to ensure all students were meeting the necessary requirements for graduation.- Conducted webinars and trainings for students and other staff.- Managed frequent incoming calls, providing high quality student service to students and other staff while also attending to other responsibilities, lists, and emails each day.

Greater Chicago Area

Prior Learning Assessment Specialist – Re-entry Team - Responsible for designing at least twelve academic plans per day for students enrolled in Colorado Technical University’s degree programs based on the student’s prior learning history.- Evaluate all prior learning, review minimally 15 transcripts a week, and apply it to the students’ academic plans utilizing the Transfer Evaluation System through College Source in a timely manner.- Ensure the completion of all graduation requirements, providing a high-level of customer service while introducing the student to inherent requirements of the degree plan and program requirements.- Assist in holding Open House webinars for students to attend and learn applicable information to what the Prior Learning Assessment department does.

Greater Chicago Area

- Administered academic plans in CampusVue 2000, including inputting academic plans into the system, making appropriate adjustments to document tracking, and counseling students on plan requirements.- Oversaw all students within the Bachelor of Science in Accounting program regarding all program inquiries.- Managed frequent incoming calls, providing high quality customer service to students and other staff while also attending to other responsibilities, lists, and emails each day. - Advised students on what programs and courses would be best for them based on interests and prior experiences.- Followed up with students to ensure all prior learning assessment credit options are complete upon graduation review.

Hoffman Estates, Il

- Completed over 600 spot checks per week to ensure the performance of instructors was of highest quality for students.- Assisted the Director of Faculty Training with monitoring the progress of at least 10-20 new faculties each through their five and a half week training program. - Worked with and assisted the Director of Faculty Services and the Assistant Director of Faculty Services to complete scheduling.- Compiled grade appeals for students; organized them to be sent to faculty for additional review and followed up with the student after all was complete. - Composed the book list every five and a half weeks for the entire faculty and academic departments.- Coordinated and attended online seminars and professional development opportunities.- Assisted in reviewing and granting incompletes and extensions to students, optimizing the student learning experience.

Master Of Education (M.Ed.), Adult Education And Training, 3.7

Bs, English Education

Activities and Societies: Sigma Sigma Sigma National Sorority, Student Life Advisor, Tutor,