Jaclyn Maker Email & Phone Number

Waterford, Ct, Us

Waterford, Connecticut, United States

- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.- Trained and guided team members to maintain high productivity and performance metrics. - Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.- Conducted regular performance evaluations of team members while providing constructive feedback.- Provided weekly work schedules for approximately 25 employees to accommodate business demands and vacation requests.- Developed a loyal customer base through personalized interactions, increasing repeat business.- Maintained positive customer relationships by responding quickly to customer service inquiries.- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.- Self-motivated, with a strong sense of personal responsibility.- Worked effectively in fast-paced environments.- Proven ability to learn quickly and adapt to new situations.- Excellent communication skills, both verbal and written.

Waterford, Connecticut

- Expanded client base by actively prospecting for new business opportunities and generating referrals.- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.- Built strong relationships with a book of over 5,000 clients through consistent communication and excellent customer service.- Met with customers to provide information about available products and policies.- Cross-sold insurance products to existing clients to reach sales targets.- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.- Finalized sales and collected necessary deposits.- Streamlined administrative tasks, improving overall office efficiency and productivity.- Collected premiums on or before effective date of coverage.- Conducted annual reviews of existing policies to update information.

Norwich, Connecticut

- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.- Maintained contact with claimants and attorneys to determine treatment status.- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.

Norwich, Connecticut, United States

- Maintained impeccable records for each client and daily instructional activities.- Maintained detailed, confidential client files for roughly 10 clients assigned.- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.- Provided support to social service clients in navigating available resources.- Improved clients' coping with routine life activities such as food budgeting and rental payments.- Monitored progress towards service plan goals.- Helped clients to identify challenges and set goals.- Helped to integrate clients in local community by teaching important social and work-related skills.- Assisted with personal care appointments such as haircuts and doctors' appointments.

Danielson, Connecticut, United States

- Effectively managed caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.- Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.- Assisted with home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.- Maintained organized offender records and documentation in compliance with department and legal standards.- Conducted investigations into violations and other allegations.- Paid attention to detail while completing assignments.- Sorted and organized files, spreadsheets, and reports.- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.- Generated reports detailing findings and recommendations.

Master’S Degree, Forensic Psychology, 3.4

Bachelor'S Degree, Psychology

Activities and Societies: Writing TutorMajor in Psychology, minor in criminology

High School, General Studies

Activities and Societies: National Honors Society, Student Match Program, Varsity Tennis, Captain of the Tennis Team