Jacky Mathai, Mba, A-Csm, Cspo Email & Phone Number

Oak Brook, Illinois, US

Chicago, Illinois, US

• PIM Community Check-In created to liaison with business users and ensure their needs are met with the PIM system.
• Support the development and implementation for the new digital website and digital experience platform by organizing tasks, troubleshooting issues and being the voice of the customer.
• Contribute to a cross-functional process for prioritizing, delivering, and launching major product releases and incorporating enhancement requests to existing features by assisting with timelines and configuring PIM.
• Lead scrum teams using Agile principles including grooming the backlog, prioritizing sprints, and managing the capacity and velocity of the team’s deliverables.
• Define, develop, and deliver Littelfuse Product Information Management (PIM) platform and capabilities. Assist in the creation of the PIM system design and function to support the new unified digital customer.
• Translate customer needs into high-level business requirements and associated functional/technical specifications. Deliver in a consistent cadence of releases.

Chicago, Illinois, US

• Conducted detailed pricing and sales analysis for all Commercial Vehicle Products (CVP).
• Provided guidance to the rest of Product Management in support of developing new standard and special pricing, as well as pricing policies.
• Created and maintained all CVP price lists in coordination with Product management and Sales teams.
• Provided analyses of production performance and make recommendations for product obsolescence.
• Created Sales Forecasting and budgeting tool used by Sales team to plan sales activities for upcoming year.
• Generated and maintained S&OP forecasts in support of manufacturing and planning.

Melville, NY, US

• Created and maintained Canon Solutions America's product structure for existing and future products within all company systems
• Attended PMT (Product Management Team) meetings, help coordinate the signoff process between departments and ensure product structure completion before product release to Sales.
• Ensured Products are setup and ready for sales orders by launch date provided by Product Management Team.
• Maintained and support Product Structure in Sales Configurator/Deal Configurator and Commercial Pricing Machine (ERP systems).
• Created and maintained Deal Configurator Commercial Configuration folders.
• Published structure rule changes and additions to Deal Configurator.

A micro catering company specializing in Indian, Middle Eastern and Indo-Chinese cuisines. Our focus is to provide our clients with an experience through our authentic homemade dishes. Owned & Operated by: Sam Haddad, Abha Tiwari & Jacky V.

Heerlen, Limburg, NL

• Served as liaison between customers and other internal DSM employees to include field sales, product managers, and supply chain management
• Communicated to internal DSM employees and account managers of customers’ needs and requirements
• Processed customer sales orders including obtaining required information from the customer. Confirm material availability, confirm pricing and enter all information into DSM’s ERP system
• Monitored status of open orders, confirms shipping dates, communicates problems and delays to customers, enters order changes into the computer system (SAP) and advises shipping and planning as required
• Coordinated returns and replacement orders for materials damaged in transit or rejected by customers to include communicating with customers and company personnel and completing required documentation
• Responded to customer inquiries and complaints, answering customer questions, and involving other company personnel as required

US

Managed team of auditors to supply financial reporting data to General Manager. Developed, implemented, and evaluated policies and procedures related to revenue control system. Provided General Manager and Controller with daily notification of ACS (reporting system) discrepancy, batch problems, and status of adverse situations impacting Central Parking.

Rochester, MI, US

Implemented Microsoft Dynamics CRM system by working on team that included Director of I.T. and Network Manager and documented work instructions to assist newly trained employees with CRM system. Evaluated and redefined pricing and reporting processes to implement renewed and accurate system.

Mba, Marketing

B.S., Management