Supervise staff of twenty-five department managers and associates. Hire, train, evaluate, reward and coach managers and associates. Address customer feedback and resolve problems. Lead store cross-functional groups, establish schedules and performance targets. Integrate a diverse group of employees into one team successfully through communicating clear expectations and leading manager development. Exceeded sales plan for 2015. Foster relationships with business partner suppliers and local charities. Approve weekly schedules and payroll. Ensure safety and security of company assets, customers, pets, and store associates through frequent store walks. Lead a culture of empowerment through utilizing a code of ethics, policies and standard operation procedures. Responsible for leading and holding the team accountable by driving company mission, core values and vision. Extensive experience in training, management assessment and development.

Interviewed, hired and trained new hourly associates as well as consulted with the Store Manager with the hiring and development of hourly managers. Partnered with Store Manager on payroll and schedule and authored performance reports for new and experienced hourly associates

Managed all store inventory and led the replenishment teams to maximize product availability, ensured overstock was readily available for timely replenishment of store shelves. Merchandized the store and approved monthly displays, received deliveries, led the roll out the Weekly In-stock Excellence Program (WISE) program to the store team, ensured pricing was executed daily and oversaw overall store appearance

Kept department organized, received and merchandised product, grew business through building relationships with Pet Parents and increasing special order transactions