• Compose business letters on behalf of the VP and Regional Executive Medical Director• Design and distribute materials throughout our Hudson Valley offices; advertisements, brochures, flyers, and office stationery• Generate requested spreadsheets through Microsoft Excel and Google Sheets; purchase orders, expense reports, reconciliation forms, daily operation lists• Manage staff calendars• Collaborate with the marketing team discussing strategies to improve the NewYork-Presbyterian brand• Correspond with external vendors; collateral materials, swag items, announcement mailings for our target market• Assist with the organizations on-boarding process of incoming clerical & clinical staff• Promote NYP's core values and mission throughout our Hudson Valley medical offices• Distribute incoming and outgoing mail/packages• Answer business office phone; handle inquiries in a positive manner

• Managed CEO's calendar by scheduling business meetings and travel• Assisted CEO's time by reading, researching, and routing correspondence; drafted upcoming announcements, and organized teleconferences & web meetings• Interacted with prospective clients to facilitate new business opportunities• Created email marketing campaigns • Researched and analyzed trends for industry strategies• Maintained social media handles (Facebook, Twitter, Instagram)• Integrated methods to optimize business efficiency and overall workflow

• Promptly answered 30+ customer inquiry phone calls • Acknowledged customer concerns and resolved any complaints in a professional matter • Increased the customer satisfaction rate from 67% to 82% in 2013• Assisted the District Manager with daily banking, reconciliation, and drawer balances• Trained incoming employees; register responsibilities, store policies, operations, and company values • Approved vendor invoicing; created a filing system• Recorded cash receipts and bank deposits• Balanced the safe daily• Provided clerical support to management when requested• Issued, collected and verified cashier tills • Monitored and reordered office supplies if necessary