Jaclyn Olson Email & Phone Number

Denver, Colorado, United States

-Sell large group and catering business for all markets within the South Territory -Work with Director of Sales and fellow associates to meet personal and hotel quarterly/yearly goals -Increase group room nights and ADR year over year -Build relationships to bring repeat business back to the hotel to ensure consistent success

Denver

Worked Sports, Military, Education, Religious, Fraternal, Association, Tour and Travel and Citywide markets for four Marriott properties Assisted Director of Sales to complete budget and PSR for all properties Ensured that financial goals were on track in order to maximize and hit budgets Worked with Area Team to sell and promote the variety of products within our portfolio

Englewood, Co

·Worked all markets in the Englewood, Parker, Castle Rock, Highlands Ranch and Lone Tree areas·Worked directly with upper management to ensure budgets and forecasts are being hit·Have hit all quarterly goals since hire, bringing in over $700,000 for the hotel·Created an exclusive relationship with several divisions of Best Buy that brought in $45,000+ for the year

Golden, Co

-Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.-Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.-Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.-Effectively trains guest service agents on proper front desk procedures.-Recruits, interviews and selects, in conjunction… Show more -Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.-Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.-Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.-Effectively trains guest service agents on proper front desk procedures.-Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk/breakfast positions.-Prepare weekly schedules for front office staff.-Address performance deficiencies of front office staff through coaching and disciplinary actions.-Complete performance evaluations for front office/breakfast staff timely.-Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.-Ensures guest service agents as well as other employees are in compliance with clean, neat uniforms and name badges.-Required reports are timely and of a quality that can be shared with corporate.-Rates are accurate and monitored daily.-Proficient at managing inventory in the property management system.-Frequently meet with and review work generated by the night auditor.-Perform any other duties as requested by General Manager. Show less

Bachelor'S Degree, Psychology

Education record