Jaclyn Ricci, Mha Email and Phone Number

•Manage a team of Client Account Managers consisting of multiple large pharma clients and programs with a successful track record of delivering over $5mm in annual revenue.• Collaborate with cross functional teams including executive leadership to ensure seamless business operations.• Deliver impactful results for complex and unique patient support programs, including the first-to- market programs for pharmaceutical clients. • Stratify and interpret complex data sets related to payors, clinical statistics, and payment vehicles.

• Manage projects from inception through the end of life cycle while optimizing project timelines, financials and client expectations for pharmaceutical clients.• Collaborate with internal stakeholders across cross functional teams to ensure client needs are being met.• Responsible for program forecasting and providing details to finance for monthly billing• Proactively escalate risks and own resolution for any operational issues impacting project schedules• Prepare, coordinate and lead client presentations, including Quarterly Business Reviews.

Manage clinical business operations for in home clinical care services. Directly responsible for patient assistance programs through county and state grants. Analyze, allocate, and monitor budgets across all program to ensure successful spending and funds are being used appropriately. Manage various projects from conception to implementation.Act as the face of the agency in the community. Successful in building and maintaining positive business relationships with other healthcare facilities and county and state stakeholders. Responsible for the development of staff members including performance evaluations, disciplinary action, and performance improvement plans.

-Oversee all clinical and business operations by collaborating with and supporting clinicians to drive optimal clinical outcomes, fostering positive patient/client experience and developing success through all aspects of the talent lifecycle for center staff. - Responsible for hiring, termination, salary adjustments, disciplinary action and annual performance evaluations.- Partners with the Center Leadership Team to ensure standard procedures and operations are being executed efficiently and guarantee peak patient satisfaction.-Acts as the face to current and prospective patients and directly accountable for the center’s P&L.

• Coordinate team of over 45 physical therapists, occupational therapists, speech therapists, social workers, dieticians, nurses, and home health aides day to day operations.• Developed and implemented staffing plan to meet diverse demands of clients and families; effective scheduling and staff restructure led to reduced costs while improving productivity. • Created policies and team procedures leading to improved communication within staff, clients and families, ensuring full compliance with health care plans and high patient care satisfaction.• Assessed the wishes of patients related to personal care plan while balancing need to keep re-hospitalization rates down.

• Worked with patients suffering from psychiatric disorders and chemical dependencies.• Acted as a mentor to patients, providing guidance and support. • Lead individual and group therapy sessions which included coping skills and daily/long term goals that patients had. • Documented findings on patient charts. Worked closely with a treatment team consisting of doctors, nurses, social workers, and clinicians to implement the best patient care plan possible. • Performed administrative duties such as answering phones, sending faxes, creating patient charts, and inputting information into various computer programs.• Respond to crisis situations when they occur. • Chosen to become certified and train hospital employees how to properly physically restrain patients in emergency situations using Handle With Care Method.

• Responded to 911 emergency calls for the city of Woodbridge.• Assessed, treated, monitored, and transported patients to appropriate hospitals.• Reported to doctors and nurses on patient medical status.• Completed electronic medical charts using EMS Charting.