Jaclyn Sutherland Email & Phone Number

Rochester, New York Metropolitan Area

• Coordinated and developed Industrial Labeling and met Industry and Government specifications• Collaborated with the sales team, production staff and customer to make changes to label designs, ensuring the Production ships on time• Managed the logistics of inventory that was held in the warehouse and review monthly client projections to make sure we have product to ship• Analyzed and conveyed the changes of mechanical drawings of label placement, font, content, and specific… Show more • Coordinated and developed Industrial Labeling and met Industry and Government specifications• Collaborated with the sales team, production staff and customer to make changes to label designs, ensuring the Production ships on time• Managed the logistics of inventory that was held in the warehouse and review monthly client projections to make sure we have product to ship• Analyzed and conveyed the changes of mechanical drawings of label placement, font, content, and specific adhesive requested ensuring long time use• Consulted and collaborated with sales rep to ensure the correct material was ordered and the right ink chosen to adhere to the substrate• Reviewed the cost of Production and quantity of labels to cover our price margin Show less

Rochester, Ny

• Developed direct mail and email blast content to support the technology, meaningful use, implementation, and education on Carestream Health equipment in hospitals and medical facilities• Advised and brainstorm on marketing strategy in terms of media content, frequency, and placement to support campaign, the direct mail, email, and call volume to help attain maximum number of Leads• Designed and developed a Call Guide for the Marketing Team to follow on each call, demonstrating the… Show more • Developed direct mail and email blast content to support the technology, meaningful use, implementation, and education on Carestream Health equipment in hospitals and medical facilities• Advised and brainstorm on marketing strategy in terms of media content, frequency, and placement to support campaign, the direct mail, email, and call volume to help attain maximum number of Leads• Designed and developed a Call Guide for the Marketing Team to follow on each call, demonstrating the need, establishing rapport, and capturing marketing leads for the inside sales team• Coached and managed the team ensuring that we hit our individual and group Lead goals• Monitored and evaluated call content, developing the talent of the team, providing tips, strategies, and incentives to communicate more effectively Show less

• Established and maintained a monthly pipeline of 60-100 loans, meeting weekly/monthly Investor requirements and maintaining strict compliance with client contact strategies• Simplified design spreadsheets, and adapted to dynamic government regulation updates in training materials used for loan processing • Scrutinized complex documentation for accuracy to insure minimized delays in Underwriting, while improving customer satisfaction score by 40% over target• Managed all documents… Show more • Established and maintained a monthly pipeline of 60-100 loans, meeting weekly/monthly Investor requirements and maintaining strict compliance with client contact strategies• Simplified design spreadsheets, and adapted to dynamic government regulation updates in training materials used for loan processing • Scrutinized complex documentation for accuracy to insure minimized delays in Underwriting, while improving customer satisfaction score by 40% over target• Managed all documents sent to Underwriting and motivated customers to complete applications meticulously; Performing due diligence to help reduce decision time period from 60 to 30 days • Guided home owners to complete complex documentation requirements, conveying clear deadlines, and retaining accountability with customers and internal staff for file completion• Supervised all payments, Maintained open dialogue about job search, exceeding Investor guidelines/expectations; Informing homeowner on next steps to get their loan current with Bank• Improved customer retention rates by paying careful attention to concerns and serving as the single point of contact; Clarifying the length of the review process, addressing expectations, while carefully protecting the brand and reputation of JP Morgan Chase as a mortgage leader Show less

• Designed print, online, and email content to customize the goal of promoting their business• Built rapport and target specific client’s needs to plan a marketing campaign• Served as a Project Manager to create tailored written proposals to help clients develop a campaign, through print content, email blast design, and social media methods• Trouble shoot and identify advertisement design specification, select media placement, and resolve payment problems to maintain a mutually… Show more • Designed print, online, and email content to customize the goal of promoting their business• Built rapport and target specific client’s needs to plan a marketing campaign• Served as a Project Manager to create tailored written proposals to help clients develop a campaign, through print content, email blast design, and social media methods• Trouble shoot and identify advertisement design specification, select media placement, and resolve payment problems to maintain a mutually beneficial long term relationship between RBJ and the client• Developed a strategic plan for Event Sponsorships, including all media content, and participated in the set up of Galas that targeted audiences as large as 800 participants• Presented media options in a concise, persuasive manner through targeted oral and written communication, helping the client, while increasing profitability for the Rochester Business Journal • Organized and created mass mailings of RBJ promotional materials for specific publications in diverse industries including Hospitality, Nonprofit, Finance, Green Energy, and Technology• Evaluate client satisfaction with advertising, identify the obstacles - frequency, persuasive message, call to action, and premium placement Show less

Bachelor'S Degree In Communications, Communication And Media Studies

M, Social Work

Bs, Business/Corporate Communications