As the General Manager of Manco Engineering Australia and its visionary divisions, I am privileged to lead a legacy of excellence established in 1973. The Manco Engineering Group is a pioneering force, specialising in the design and manufacturing of exceptional equipment for the waste, recycling, rail electrification, and construction industries.Let's connect and explore how my expertise can empower your projects.

In this role, I demonstrated a commitment to accuracy and efficiency while handling diverse financial tasks and collaborating seamlessly with cross-functional teams.🔹 Completed comprehensive reports on a daily, weekly, fortnightly, and monthly basis, covering Debtors, Estimate at Completion (EAC) Summary, Project History, Commitments, Advance Funding, Cost of Sales (COS), and Work in Progress (WIP) reports. Collaborated with Project Controllers and Finance General Manager to share completed reports.🔹 Expertly utilised the Treasury Platform to monitor the company's bank accounts, managing multiple currencies such as AUD, USD, EUR, and GBP.🔹 Monitored indices for upcoming releases in AUD, USD, EUR, and GBP, applying contract formulas to calculate invoiced amounts for customers.🔹 Efficiently prepared monthly Cost and Status Reports (CSRs) for Simulation and Aerospace on Bids and R&D projects. Provided valuable assistance with completing other CSRs for key projects like HATS, MRH, ARH, Wedgetail, and Collins.🔹 Held an International Traffic in Arms Regulations (ITAR) clearance, ensuring compliance and adherence to necessary regulations.🔹 Successfully managed customer invoicing, diligently referring back to contracts and purchase orders, and ensuring timely delivery to customers.🔹 Produced customer-specific reports, with a particular focus on Airbus Australia.🔹 Facilitated smooth communication and coordination with Project Managers and Customers.

In this role, I combined my expertise in finance and office management to streamline operations, foster strong relationships with stakeholders, and deliver exceptional customer service.🔹 Effectively managed daily office operations, overseeing accounts payable and receivable processes using MYOB. Additionally, handled equipment contracts, staff attendances, staff education, inventory, and stock control.🔹 Developed and updated office procedures, establishing clear timelines and facilitating induction for new on-site staff.🔹 Proactively ensured electrical staff were up-to-date with training and regulatory changes, enrolling team members in new or refresher courses as needed.🔹 Demonstrated exceptional debt management skills, maintaining a consistent monthly schedule for following up with debtors and accurately documenting all correspondence and actions taken. Handled legal team involvement when necessary.🔹 Cultivated positive relationships with suppliers by fostering rapport, arranging meetings to discuss needs, negotiate prices, and coordinate delivery time frames.🔹 Provided clients with exceptional customer service and support, offering flexible payment plans when needed and issuing detailed payment arrangements along with friendly reminders.🔹 Offered valuable guidance to team members on completing TFN declaration forms, employment contracts, and superannuation matters.🔹 Ensured company vehicles were equipped with up-to-date First Aid kits, maintaining regular check-ups and replacements.🔹 Prepared and submitted accurate job reports to builders, detailing staff hours worked on each project for approval and payment using MS Excel.

In this role, I excelled in team leadership, customer service, and IT proficiency, ensuring optimal client experiences and streamlined office operations.🔹 Hired, led, trained, and developed a high-performing team of six floor administration members, including remote staff. Conducted monthly evening training sessions covering reception duties, call management, identifying additional services, and delivering 5-star customer experiences.🔹 Conducted monthly staff performance reviews, identifying areas for improvement, and creating action plans to achieve sales targets. Facilitated after-hours sales training to support team members in enhancing their performance.🔹 Ensured smooth office operations by maintaining a comprehensive master list of daily staff tasks, deadlines, and meetings. Provided supervision and support to ensure compliance with established protocols.🔹 Upheld the highest levels of confidentiality for Servcorp and its clients, fostering professional and friendly rapport with clients and understanding their businesses to offer tailored assistance.🔹 Educated clients on systems and IT solutions, consistently exceeding their expectations through efficient, accurate, and helpful support.🔹 Maintained regular face-to-face communication with all office clients, as well as rotating contact with Virtual Office clients.🔹 Precisely managed invoice and account charge entries into the billing system for seamless processing.🔹 Demonstrated marketing acumen by designing and creating promotions for effective marketing campaigns.🔹 Provided exceptional customer service, addressing client inquiries and complaints professionally and amicably.🔹 Possessed IT expertise, effectively liaising with clients, team members, IT personnel to address IT issues competently.🔹 Handled computer and telephone programming, including setting up new clients' telephone, internet, and printer connections, as well as maintaining records and communications rooms.

In this role, I demonstrated strong customer focus, financial acumen, and meticulous attention to detail while ensuring compliance with regulatory requirements.🔹 Engaged in positive customer interactions, assisting clients in their search for vehicle finance, insurance, and warranty services.🔹 Analysed customer needs to tailor financing options that aligned with their individual requirements.🔹 Skillfully packaged loan applications with the necessary supporting documents and presented them to suitable lenders, securing approvals efficiently.🔹 Meticulously handled the production, printing, and packaging of essential documents for loan execution. Organised customer signatures, payouts, and insurance coverage.🔹 Prepared policy remittance and sales reports for finance and insurance providers, as well as dealership management.🔹 Ensured compliance with legislative requirements by responsibly managing document retention, accurate database updates, and information storage.🔹 Efficiently completed month-end summaries, assessing results against objectives and devising corrective actions for the upcoming month.🔹 Proficiently understood and complied with local, state, and national government reporting requirements, as well as ASIC, GST, and taxation obligations.

In this multifaceted role, I demonstrated a deep understanding of financial planning principles, exceptional client communication skills, and a dedication to ensuring clients' financial well-being.🔹 Played a pivotal role in the successful merger of RC Financial Solutions and Smart Financial Advice in May 2015. Managed client communication, mailed out letters (SEN) explaining the change, coordinated with AMP to ensure a smooth transition of RC Financial Solutions clients to the new system, and conducted personalized client reviews and updates.🔹 Collaborated with clients to define and achieve their short and long-term financial goals. Conducted face-to-face interviews, using a 'fact find checklist' to gather client information and preferences. Analyzed clients' financial situations, prepared Statements of Advice (SoA) detailing findings and recommendations, and continuously monitored and reviewed financial plans annually to ensure clients' ongoing success.🔹 Performed financial research, including comparisons between superannuation funds and their fees, to offer optimal financial plans.🔹 Specialized in Self-Managed Superannuation Fund (SMSF) lending and superannuation strategies.🔹 Expertly facilitated Transition to Retirement planning, guiding clients through this crucial phase of their financial journey.

In this role, I exemplified strong communication and organisational skills, forging valuable relationships with stakeholders while effectively managing client cases and contributing to the overall success of the organisation.🔹 Skillfully managed end-to-end underwriting applications, maintaining excellent communication with clients, advisors, insurers, and medical practitioners.🔹 Demonstrated exceptional communication skills to navigate complex interactions with stakeholders in the insurance process.🔹 Maintained and updated a comprehensive database to track the status of each application efficiently.🔹 Developed an industry guidelines guide for loadings and exclusions related to medical conditions and high-risk activities, ensuring accurate and consistent decision-making.🔹 Consistently met service standards to deliver exceptional client experiences.🔹 Cultivated strong relationships with financial advisors and insurers, gaining insights into the complexities of cases and obtaining relevant updates.🔹 Displayed a deep understanding of base premiums, conducting comparisons within the industry to ensure competitive offerings.

In this role, I excelled in customer service, business generation, and meticulous document handling, contributing to the success of Capital Finance within Westpac. 🔹 Delivered exceptional customer service to both existing and new customers, introducers, and dealers, handling tasks such as providing payout figures, statements, closing accounts, and setting up new dealership accounts with precision.🔹 Proactively pursued new and repeat business referrals, up-selling to clients seeking payout quotes and other account information, thereby generating new business opportunities.🔹 Ensured prompt and efficient handling of telephone calls within department service level agreements, addressing inquiries, resolving issues, and accurately documenting conversations and actions taken.🔹 Skillfully managed the release and discharge of security documents, including PPSR charges, in accordance with established procedures.

In this role, I exhibited strong leadership, coaching, and mentoring skills while achieving exceptional sales results and fostering a collaborative and supportive team environment.🔹 Strategically developed daily sales plans, setting individual targets in collaboration with the Team Leader and guiding team members on effective approaches to achieve these goals.🔹 Implemented a rewarding "in the zone" program for staff consistently meeting targets, subsequently leading to the successful Short-Term Incentive Program (bonuses).🔹 Actively coached and mentored new and ten current employees in home and motor insurance within the call center. Conducted one-on-one coaching sessions, allowing them to listen in to calls with prospective customers, and providing valuable guidance and input to improve their up-selling and cross-selling skills.🔹 Assumed the role of assisting the team trainer in a classroom setting for 20 recruits, offering support and training over an extended period.🔹 Provided ongoing guidance and direction to fellow team members, acting as a Senior Support resource for any product-related queries or inquiries about new procedures.

This enriching experience at McDonald's was instrumental in developing my skills, fostering a passion for customer service, and laying the foundation for my career journey. 🔹 Started as a Crew Member and quickly advanced to become a Crew Trainer, responsible for training new crew members and excelling in all areas of Customer Service and Operations, including front counter, drive-thru, and back area.🔹 Promoted further to Assistant Manager, showcasing strong leadership and management skills in overseeing daily operations and assisting with crew training.🔹 Excelled as a Party Hostess for Children's Birthday Parties, becoming a sought-after name for parents booking parties.🔹 Gained invaluable experience at McDonald's, shaping a strong work ethic, customer service prowess, and contributing to personal and professional growth.