• Acted as a primary liaison for district managers, ensuring their adherence to company policies and procedures in a dynamic operational setting, fostering a culture of compliance and efficiency.• Collaborated closely with cross-functional teams including Accounting, Human Resources, Vice Presidents, and IT departments, driving the development of best practices and maintaining seamless inter-departmental communication channels, facilitating organizational alignment and operational excellence.• Spearheaded the implementation of efficient operational systems, optimizing workflows and resources to support strategic growth initiatives, driving productivity and scalability across the organization.• Took the lead in recruiting, developing, and retaining top talent, contributing significantly to the establishment of a high-performance culture and fostering team synergy, ultimately driving operational excellence and business success.• Played a pivotal role in driving operational excellence, cost efficiencies, and customer satisfaction, leading to enhanced overall business performance and profitability, demonstrating my ability to deliver tangible results and drive impactful outcomes.

During my tenure as a Franchise Business Consultant and Regional Trainer at European Wax Center, I had the privilege of supporting the success and growth of franchise locations across the region. As an integral part of the organization, my role encompassed a variety of responsibilities:Franchise Consultation: Provided guidance and advice to franchise owners on operational best practices, financial management, and marketing strategies to optimize their center's performance, drive revenue growth, and enhance customer satisfaction.Training and Development: Designed and delivered comprehensive training programs for franchise owners, managers, and staff, focusing on sales techniques, customer service, product knowledge, and company policies and procedures. My training efforts contributed to the continuous improvement of service quality and overall business success.Performance Analysis and Recommendations: Conducted regular performance reviews and assessments of franchise locations to identify areas for improvement and provide actionable recommendations for enhancing business performance and customer experiences.Relationship Building: Fostered strong, collaborative relationships with franchise owners and their teams, acting as a trusted advisor and resource for their ongoing needs and challenges.New Franchise Onboarding: Assisted in onboarding new franchisees, ensuring a smooth transition into the European Wax Center family and facilitating the successful launch of their businesses.Throughout my time in this role, I was committed to sharing my passion for the European Wax Center brand and supporting the growth and success of franchise locations across the region. By leveraging my industry knowledge, training expertise, and strong communication skills, I was able to make a meaningful impact on the businesses and people I worked with.

As a Regional Manager at European Wax Center, I was honored to lead and support a diverse group of centers within my assigned territory. My primary focus was to drive operational excellence, sales growth, and unparalleled guest experiences across all locations. In this role, my key responsibilities included:Leadership and Team Development: Mentored and coached center managers and their teams to achieve both individual and collective goals, fostering a culture of high performance, collaboration, and continuous learning.Operations Management: Ensured all locations adhered to European Wax Center's operational standards, policies, and procedures, maintaining a consistent guest experience and brand identity throughout the region.Payroll: Oversaw and managed payroll and HR administrative work; including processing multi-entity payroll for businesses in California, Oregon, Washington, and Utah, ensuring accurate and timely payroll delivery, compliance with tax laws, resolution of discrepancies, administering comprehensive employee benefits programs, negotiating contracts with vendors, conducting regular audits for accuracy and compliance, and developing and maintaining detailed documentation and standard operating procedures for payroll and benefits processes.Performance Analysis and Improvement: Regularly reviewed and analyzed center performance metrics, identifying opportunities for improvement and implementing data-driven solutions to enhance operational efficiency, guest satisfaction, and profitability.Collaboration and Communication: Acted as the primary liaison between European Wax Center's corporate team and the centers in my region, ensuring effective communication, alignment, and execution of company initiatives and strategies.

As a Sales and Operations Manager at European Wax Center, I was dedicated to providing exceptional guest experiences and driving the growth and success of our center. With a keen focus on both operational efficiency and sales performance, I played an integral role in maintaining the highest standards of service and ensuring the smooth functioning of our location. My key responsibilities included:Team Leadership and Development: Recruited, trained, and mentored a diverse and talented team, fostering a culture of collaboration, high performance, and continuous learning to deliver outstanding guest experiences and achieve sales targets.Sales Management: Developed and executed sales strategies, promotions, and initiatives to drive revenue growth, consistently exceeding monthly sales goals and building strong guest relationships.Operations and Guest Experience: Ensured the center's adherence to European Wax Center's operational standards, policies, and procedures, creating a seamless and exceptional guest experience that reflected the brand's commitment to quality and excellence.Performance Analysis and Improvement: Monitored and analyzed key performance indicators (KPIs), identifying opportunities for improvement and implementing data-driven solutions to enhance operational efficiency, guest satisfaction, and center profitability.Payroll: Oversaw and managed payroll and HR administrative work; including processing multi-entity payroll for our California location, ensuring accurate and timely payroll delivery. Recruitment and on-boarding of new hiresInventory and Financial Management: Managed inventory levels, vendor relationships, and financial reporting, maintaining accurate records and ensuring the center's financial health.