The design of new trips for the brochure, providing input from an operational and marketing perspective.Creation of the company manuals, training and protocols for all the staff members to follow.Overseeing all aspects relating to the tours, including meals, restaurants, hotels and included activities.Contracting for hotels.Budgeting, managing and balancing accounts. Onward-selling of other tours to clients. Developed and maintained public speaking and time management skills. Fully immersed in the recruitment process, training, personal development and discipline. Daily paper trail up to date; all the legalities regarding documentation, taxes and insurances.Researching and acting on clients’ complaints.Allocating Resort Representatives to specific trips or hotels depending on skills and experience.

Building lasting relationships between the clients and the company.Set and achieve personal sales goals while supporting the goals of the team.Actively encouraging clients to consume our products. Consistently seek new product knowledge to act as an expert for the customer. Training new members of the team and always focusing on customer satisfaction and entertainment.Making decisions for the trips to run smoothly and correctly, including arranging meals, accommodation, activities and all the other enquiries that could appear. Developed and maintained public speaking and time management skills. Researched and provided informative commentaries of the area. Giving passengers the experience of a life time.