Jaclyn Boos (Provencher) Email & Phone Number

Livermore, Ca, Us

Los Altos, California, Us

- Responsible for strategy & success of company-wide operations (people, processes, systems), marketing, communications, client experience, business development, company culture, and employee experience.- Cost savings of $350k+ in 2 years through reduction of tooling, staffing efficiencies, and service level changes. - Led implementation & change management for first-ever price change, resulting in a 22% increase in MoM subscription revenue, 3.7% client attrition (expected case was 10%), and a 79% reduction in outdated fields in CRM & billing systems.- Rebuilt Client Onboarding process shortening time-to-onboard by 84.3%, and reducing the number of internal steps by 82%.- Led efforts for 3+ new service launches, including pricing & packaging, marketing/brand, communications, team training, legal, and overall project management.- Designed and deployed an internal team site to reduce team reliance on legacy knowledge and create consistent processes.- Led the leadership team to establish company core values, consistent All Hands, deploy DiSC, and survey employees monthly.- Created & launched Career Framework methodology to support employee development, standardize pay & promotions, and streamline recruiting efforts. Framework includes role and level-specific expectations, compensation ranges, & our philosophy.- Increased team efficiency by integrating Asana, Zapier, Slack, and Google Workspace with a focus on UX and scale.

Pleasanton, California, Us

- Responsible for a happy & results-oriented team that embodied the core values, had fun, approached conflict productively, and delivered exceptional results.- Served as the Change Management lead for Workday's implementation of Learning Extended Enterprise, impacting 100k+ users. Led a project team of 45+ responsible for change management, documentation, training, and post-go-live project monitoring.- Held my team and myself responsible for scoping, planning, and executing against 80%+ of the department's initiatives, as well as owning multiple strategic programs contributing $8M+ to the department P&L.- Certified OKR coach responsible for coaching leaders & executives in strategic planning, goal setting, and prioritization.- Launched an "Innovation Model" intended to create a consistent process for ideation, prioritization, and cross-functional execution in a department of 250+ employees.

Pleasanton, California, Us

Pleasanton, California, Us

Pleasanton, California, Us

Program manager for Workday Pro strategic customer accreditation program. Owned from inception through growth to 2,500 Pros, responsible for strategy, customer success, branding, and events.

Pleasanton, California, Us

Escondido, California, Us

Bachelor Of Arts (B.A.), Spanish And Global Cultures

Bachelor Of Arts (B.A.), Spanish Language And Literature

Education record