- Responsible for strategy & success of company-wide operations (people, processes, systems), marketing, communications, client experience, business development, company culture, and employee experience.- Cost savings of $350k+ in 2 years through reduction of tooling, staffing efficiencies, and service level changes. - Led implementation & change management for first-ever price change, resulting in a 22% increase in MoM subscription revenue, 3.7% client attrition (expected case was 10%), and a 79% reduction in outdated fields in CRM & billing systems.- Rebuilt Client Onboarding process shortening time-to-onboard by 84.3%, and reducing the number of internal steps by 82%.- Led efforts for 3+ new service launches, including pricing & packaging, marketing/brand, communications, team training, legal, and overall project management.- Designed and deployed an internal team site to reduce team reliance on legacy knowledge and create consistent processes.- Led the leadership team to establish company core values, consistent All Hands, deploy DiSC, and survey employees monthly.- Created & launched Career Framework methodology to support employee development, standardize pay & promotions, and streamline recruiting efforts. Framework includes role and level-specific expectations, compensation ranges, & our philosophy.- Increased team efficiency by integrating Asana, Zapier, Slack, and Google Workspace with a focus on UX and scale.

- Responsible for a happy & results-oriented team that embodied the core values, had fun, approached conflict productively, and delivered exceptional results.- Served as the Change Management lead for Workday's implementation of Learning Extended Enterprise, impacting 100k+ users. Led a project team of 45+ responsible for change management, documentation, training, and post-go-live project monitoring.- Held my team and myself responsible for scoping, planning, and executing against 80%+ of the department's initiatives, as well as owning multiple strategic programs contributing $8M+ to the department P&L.- Certified OKR coach responsible for coaching leaders & executives in strategic planning, goal setting, and prioritization.- Launched an "Innovation Model" intended to create a consistent process for ideation, prioritization, and cross-functional execution in a department of 250+ employees.

Program manager for Workday Pro strategic customer accreditation program. Owned from inception through growth to 2,500 Pros, responsible for strategy, customer success, branding, and events.